4/5 Good
Dave, Solihull
Travelled with partner
27 Sep 2020
Liked: Staff & service, amenities, property conditions & facilities
An excellent welcome on arrival. All the staff were friendly, polite and efficient. Special mention goes to Reece who was our server during dinner and breakfast next morning. We thought the COVID controls you had in place in the public areas were excellent with all staff wearing face covering or visors.
The food was very tasty and well prepared and presented.
The room was just what we needed, comfortable.
We had four points which we sent to the inn for their consideration:
1: When standing in the shower and looking up there is black mould on the ceiling.
2:: The plug in the hand basin requires a replacement rubber ‘O’ ring.
3: there was nowhere to hang towels, a coat hook on the bathroom door would be useful.
4: We were surprised that the plastic key card was given to us in a plastic disposable plastic wallet. With the war on plastic and with the key card an easy item to clean, wouldn’t it be easier and more environmentally sound for the key card to be disinfected just before issue?
If in the area again we would definitely stay with there again.
Stayed 1 night in Sep 2020