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Reviews of Thistle Express Swindon

3 out of 5
Thistle Express Swindon
Fleming Way, Swindon, England

Reviews

8.4

Very good

Rating 10 - Excellent. 282 out of 644 reviews" "
Rating 8 - Good. 248 out of 644 reviews" "
Rating 6 - Okay. 65 out of 644 reviews" "
Rating 4 - Poor. 31 out of 644 reviews" "
Rating 2 - Terrible. 18 out of 644 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Stuart

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good. Value for money
Stayed 1 night in Sep 2022
Response from Jaime on 16 Sept 2022
Thank you Mohammad for your feedback.We hope to see you again.Jaimeoperations manager

8/10 Good

Anthony

Liked: Staff & service, amenities
It’s an old property that’s been 3 different hotels. There is massive construction outside property roads, pedestrian accesses closed. They have done a good job in trying to provide decent lodging. 24x7 coffee in lobby etc. staff very friendly and helpful. On my first morning morning what appeared to be a homeless person walked in helped himself to buffet breakfast and sat at one of restaurant tables. Staff did not react. Later in week staff asked for room numbers each morning which they had not done previously ……..
Stayed 5 nights in Sep 2022
Response from Thistle Express Swindon on 14 Sept 2022
Hello Anthony.Thank you for your review and comments. We really appreciate all the feedback. We hope that we will see you again soon. Kind Regards,

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

2/10 Terrible

NGregory

Stayed 2 nights in Sep 2022

8/10 Good

Sara

Liked: Staff & service, property conditions & facilities
Overall great service! I thoroughly enjoyed the breakfast and tea/coffee options. I would have appreciated options for snacks or light food (perhaps a vending machine) that one could pay for in addition to the pizza drinks meal.
Stayed 3 nights in Sep 2022
Response from Thistle Express Swindon on 12 Sept 2022
Hello, Thank you for your kind review and comments.We hope to see you again soon.

4/10 Poor

Philip

Travelled with family
Disliked: Property conditions & facilities, room comfort
two night stay
Mattress very hard, no spare pillows, bathroom very small, no kettle in room. Staff polite and helpful.
Stayed 2 nights in Sep 2022
Response from Shannon Jones , Reception Manager on 5 Sept 2022
Hi Philip,Thank you for your review and leaving your feedback, I would like to apologize for any inconvenience caused during your stay and I will pass this on to the relevant departments in the hotel for this is to be looked into properly.Kind Regards,

8/10 Good

Sang Ryong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed coffee any time.
Stayed 1 night in Aug 2022
Response from Shannon Jones , Reception Manager on 2 Sept 2022
Hi Sang Ryong,Thank you for your review and leaving feedback we really appreciate it. We hope to see you again soon.Kind Regards

10/10 Excellent

Stuart

Stayed 1 night in Aug 2022

10/10 Excellent

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic but no free parking
Stayed 1 night in Aug 2022
Response from Thistle Express Swindon on 25 Aug 2022
Hello Vincent, Thank you for your kind review. We hope to see you again soon. Kind Regards,

8/10 Good

Robert

Stayed 1 night in Aug 2022
Response from Thistle express Swindon on 23 Aug 2022
Thank you for the kind review, we hope to see you again soon.

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are so rude
The hotel’s room is so Dirty and Staff are so rude
Stayed 3 nights in Aug 2022
Response from Thistle Express Swindon on 16 Aug 2022
Hello, Thank you for your review. We are sorry to hear that you did not enjoy your stay, we hope you chose you to stay with us again soon.

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immaculate Hotel
Lovely hotel, very clean, in fact immaculate. Good choice of breakfast. brilliant lift service. Also easy key card to open the door to the room.
Stayed 2 nights in Aug 2022
Response from Annabel Jaffrey, Senior Reception Manager on 16 Aug 2022
Hello Susie, Thank you for your kind review and comments. We really appreciate it! We hope to see you again soon. Kind Regards, Annabel Jaffrey

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfasts. Loved having a bath rather than just a shower.
Stayed 5 nights in Aug 2022
Response from Thistle express Swindon on 12 Aug 2022
Thank you for the kind review and we are glad you enjoyed the free breakfast, we hope to see you again soon

8/10 Good

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overal a great stay
Overal a great stay and breakfast option was perfect. However, I wanted a cold shower but was unable to as only option flowing in the pipes was hot lava. Asked maintenance to look into it but was not resolved. Off site parking overall is decent, would be better of it was free but will get reimbursed anyway for it. There was also a fan and no air conditioning in the room so got really hot.
Stayed 3 nights in Aug 2022
Response from Kind Regards, Daniel on 5 Aug 2022
Hello Mohammed, Thank your for your kind review and comments. I will pass on your feedback to our maintenance department to see what went wrong there and we hope to see you again in the future.

6/10 Okay

D l

Stayed 2 nights in Jul 2022
Response from Thistle express Swindon on 6 Aug 2022
Hello , Thank you for the review and if there is anything we can do to improve your experience when you stay again please let us know

10/10 Excellent

Eugenia

Stayed 1 night in Jul 2022
Response from Daniel on 13 Jul 2022
Hello Eugenia, Thank you for your kind review. We hope to see you again in the future. Kind regards,

4/10 Poor

Darren

Liked: Room comfort
Disliked: Staff & service
Paper thin walls so if want sleep go elsewhere
To be honest I expected a lot more from thistle. The room in this hotel have paper thin walls so if you want peace and quiet then find another hotel. One side we had someone who was snoring which kept us awake, late evening and very early morning our other neighbour plaid Rap styled music which probably could be heard 4 rooms down the hall. We did tell reception who weren't particularly interested. The area around it looks like a building site, if you can see out of the filthy windows that is.
Stayed 1 night in Jun 2022
Response from Kind Regards, Daniel on 1 Jul 2022
Hello Darren, Thank you for your review and comments. We will be sure to look into all of your comments and pass them on to the relevant departments to ensure we can improve for the future. Please accept our apologies for any inconveniences that was caused throughout your stay. We hope that you will chose to stay with us again.

4/10 Poor

Alastair

Travelled with family
Liked: Cleanliness
Not the ideal location
Hotel also seems to be used for housing people in need area around not nice could not walk out in the evening without being worried
Stayed 6 nights in Jun 2022
Response from Shannon Jones , Reception Manager on 28 Jun 2022
Hi Alastair, Thank you for your review and comments, I will be sure to look into all of your comments and pass them on to the relevant department to ensure we can improve for the future. Please accept our apologies for the inconveniences that was caused throughout your stay. We hope that you will chose to stay with us again soon. Kind Regards, Thistle-express Swindon

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Annabel Jaffrey, Senior Reception Manager on 27 Jun 2022
Hello Andrew, Thank you for your kind review We really appreciate it! We hope that we will see you again soon. Kind Regards, Annabel Jaffrey Senior Reception Manager

10/10 Excellent

Eugenia

Stayed 1 night in Jun 2022
Response from Annabel Jaffrey, Senior Reception Manager on 28 Jun 2022
Hello, Thank you for your kind review. We are happy to see that you enjoyed your stay and we hope to see you again soon. Kind Regards, Annabel Jaffrey

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and good location.
Stayed 1 night in Jun 2022
Response from Kind Regards, Daniel on 23 Jun 2022
Hello, Thank you for your kind review and comments. We hope to see you again in the future.

10/10 Excellent

Ebubechukwu

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Close to city center and bus station. Neat and beautiful free coffee 24hrs
Stayed 1 night in Jun 2022
Response from Kind Regards, Daniel on 22 Jun 2022
Hello Ebubechukwu, Thank you for your kind review. We hope we will see you again soon.

8/10 Good

Ellen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good staff and location
Okay value for money. Staff very helpful - especially Annabel. Reasonably quiet and convenient. Not a nice area but safe and easy to find.
Stayed 1 night in Jun 2022
Response from Kind Regards, Daniel on 22 Jun 2022
Hello Ellen, Thank you for your review and feedback. We hope to see you again soon.

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Joseph

Stayed 1 night in Jun 2022
Response from Shannon Jones , Reception Manager on 13 Jun 2022
Hi Joseph Thank you for leaving your feedback, We are happy your enjoyed your stay with us here. We also hope to see you again soon. Kind Regards, Shannon Jones

8/10 Good

Jocelyn

Travelled with family
Liked: Staff & service, amenities
City Centre location with convenient and good discounted parking. Decent and most convenient breakfast provision. Most friendly and helpful staff. Rooms are poorly insulated, so was hearing noisy conversations, next door showing etc, late into early hours of the morning.
Stayed 1 night in May 2022
Response from Thistle express Swindon on 11 Jun 2022
Thank you for the kind review and we are looking into noise solutions. We hope to see you again soon.

8/10 Good

I

Stayed 1 night in May 2022
Response from Shannon Jones , Reception Manager on 25 May 2022
Hi I, Thank you for your review, We are happy to see you enjoyed your stay here with us. We hope to see you again soon. Kind Regards,

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Kind regards, Daniel, Reception Manager on 24 May 2022
Hello Alan, Thank you for the excellent score. We hope to see you again in the future.

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great friendly staff, room was nice. The decorations/ colour scheme makes it a dark room, could do with being brighter and the breakfast was okay.
Stayed 1 night in May 2022
Response from Shannon Jones , Reception Manager on 10 Jun 2022
Thank you for your kind review and comments we really appreciate it. We hope that we will see you again soon. Kind Regards, Shannon Jones

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good
Good overall
Stayed 2 nights in May 2022
Response from Shannon Jones , Reception Manager on 10 Jun 2022
Thank you for your kind review and comments we really appreciate it. We hope that we will see you again soon. Kind Regards, Shannon Jones

10/10 Excellent

Susan

Stayed 1 night in May 2022
Response from Annabel Jaffrey, Reception Manager on 17 May 2022
Hello Susan, Thank you for your kind review and comments. We are happy to see that you enjoyed your stay and we hope to see you again soon. Kind Regards, Annabel Jaffrey, Reception Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic value for money hotel would definitely stay again
Stayed 2 nights in May 2022
Response from Shannon Jones , Reception Manager on 16 May 2022
Hi David, Thank you for your review, We are very happy to see that you enjoyed your stay here with us. We hope to see you again in the near future. Kind Regards,

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly staff, clean room, clean hotel. A nice breakfast and free 24 hour tea and coffee. Only down side is no parking on site.
Stayed 1 night in May 2022
Response from Kind Regards, Daniel on 17 May 2022
Hello Colin, Thank you for your kind review. We hope to see you again in the future.

8/10 Good

Adam

Business traveller
Liked: Staff & service, room comfort
One Night Stay
Great welcome by Shannon, inside of the hotel is nice and clean and smart (outside a bit grubby but then the area is also) - room was OK although a bit hot - showerhead was broken and leaked but didnt realise until after showered and found the bathroom floor wet - other then that bed was comfortable and had a good nights rest.
Stayed 1 night in May 2022
Response from Annabel Jaffrey, Reception Manager on 13 May 2022
Hello Adam, Thank you for your kind review. We are happy to see that you enjoyed your stay and we hope to see you again soon. Kind Regards, Annabel Jaffrey

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Annabel Jaffrey, Reception Manager on 13 May 2022
Hello Darren, Thank you for your kind review. We are happy to see that you enjoyed your stay and we hope to see you again soon. Kind Regards, Annabel Jaffrey

8/10 Good

Rachel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Camftable
Could not complain about anything apart from breakfast. Great choice prented well. Warm. But felt that bacon and sausaages left out too long before service
Stayed 1 night in May 2022
Response from Shannon Jones , Reception Manager on 9 May 2022
Hi Rachel, Thank you for your review, I can see you enjoyed your stay here with us. I will pass over all information given about breakfast options. We hope to see you soon. Kind Regards,

10/10 Excellent

Jarrod

Stayed 1 night in May 2022
Response from Shannon Jones , Reception Manager on 9 May 2022
Hi Jarrod, Thank you for your review, We are very happy you enjoyed your stay here with us. We hope to see you again soon. Kind Regards,

10/10 Excellent

Vanessa

Stayed 1 night in May 2022
Response from Shannon Jones , Reception Manager on 6 May 2022
Hi Vanessa, Thank you for your review, We are happy you enjoyed your stay here with us. We also look forward to seeing you again in the future. Kind Regards,

6/10 Okay

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Annabel Jaffrey, Reception Manager on 3 May 2022
Hello Martin, Thank you for your kind review. We are happy to see that you enjoyed your stay and we hope to see you again soon. Kind regards, Annabel Jaffrey

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The staff were very friendly & helpful. Check in was swift and the discounted parking rate was great. Location perfect for the wyvern theatre & access to the town. We will stay here again, thank you.
Stayed 2 nights in Apr 2022
Response from Annabel Jaffrey, Reception Manager on 2 May 2022
Hello, Thank you for your kind review and comments. We are happy to see that you enjoyed your stay and we hope to see you again soon. Kind Regards, Annabel Jaffrey

10/10 Excellent

Conrad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price including breakfast can’t beat it!
Stayed 1 night in Apr 2022
Response from Annabel Jaffrey, Reception Manager on 2 May 2022
Hello, Thank you for your kind review and comments. We are happy to see that you enjoyed your stay and we hope to see you again soon. Kind Regards, Annabel Jaffrey

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very polite and professional staff good room excellent value for money i will use this facility much more in the future thank you
Stayed 1 night in Apr 2022
Response from Annabel Jaffrey, Reception Manager on 27 Apr 2022
Hello Ian, Thank you for your review and leaving us feedback, We are very happy to see you enjoyed your stay here with us and we hope to see you again soon. Kind Regards, Annabel Jaffrey Reception Manager

10/10 Excellent

Cherise

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Shannon Jones , Reception Manager on 25 Apr 2022
Hi Cherise, Thank you for leaving your review, We are happy you enjoyed your stay with us and we hope to see you again soon. Kind Regards

10/10 Excellent

Malwina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Shannon Jones , Reception Manager on 25 Apr 2022
Hi Malwina, Thank you for your review, We are very happy you enjoyed your stay here with us. We hope to see you again soon. Kind Regards,

10/10 Excellent

Jonathan

Stayed 1 night in Apr 2022
Response from Annabel Jaffrey, Reception Manager on 26 Apr 2022
Hello Jonathan, Thank you for your kind review. We are happy to see that you enjoyed your stay and we hope to see you again soon. Kind Regards, Annabel Jaffrey, Reception Manager

8/10 Good

Gifty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice place to be nice breakfast, rooms are very tidy they clean the rooms everyday throughout our stay, my kids really enjoyed staying here and myself as well great customer service too.
Stayed 4 nights in Apr 2022
Response from Annabel Jaffrey, Reception Manager on 2 May 2022
Hello, Thank you for your kind review and comments. We are happy to see that you enjoyed your stay and we hope to see you again soon. Kind Regards, Annabel Jaffrey

10/10 Excellent

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Shannon Jones , Reception Manager on 19 Apr 2022
Hi Charlotte, Thank you for your review, We are happy you enjoyed your stay here with us. We also look forward to seeing you again in the near future. Kind Regards,