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Great location, room and service!

Helpful and friendly staff, a beautiful hotel in a excellent location, will definitely return

Great location

The hotel was in a fantastic location in the Little Italy area of NYC. It's an oasis from the busy city outside. The hotel has 14 excellently appointed rooms surrounding a small internal atrium. The rooms are quiet and you hear no street noise. The staff are excellent and the breakfast provided is a great start to the day. Broadway is a stones throw away, and the nearest subway 5 mins.

Hotel is in a great location in Soho, near shops, little Italy & Chinatown. There are a few subway stations nearby too including Canal Street (note there are several Canal St subways!). Staff were pretty friendly, our room was generously upgraded when we mentioned that we were celebrating our wedding anniversary. The rooms & bathroom are beautiful, toiletries are lovely too. Free wine & Prosecco in The Library Tuesday, Thursday & Saturdays 6-7pm - also includes a small reduced price food menu...

Fantastic, very spacious apartment with all the amenities we could wish for. It was perfect for our one week stay

Wonderful hotel in a great location. Room was spacious and clean and the staff were lovely. It would benefit from a hotel bar but we very much appreciated the bottle of wine!

Excellent team flexible check in and great location. Room and hote immaculate

We had a lovely, comfortable stay at the San Carlos hotel. Excellent cleaning service

Good location

My daughter and I had a trip to New York for our big birthdays, hotel was very central close to port authority, walking distance to time square and many other areas. Hotel staff made our visit special for us and are very helpful , friendly , professional and knowledgeable about the surrounding area. I would avoid 9th Avenue at night time as it didn’t feel very safe .

There is absolutely nothing bad to say about Kixby. The location is as safe as it gets,easy walking distance from Penn Station if you come in by LIRR/Airtrain from JFK(30 mins hassle free way to get into Manhattan) and the subway is 50 yards from the front door. There are the best selection of bars,restaurants and eateries within minutes of the hotel as well as Maddison Square Garden and the Empire State Building. All of the staff were friendly,helpful and informative,you get a free water...

We arrived a little after 3pm, and had a lovely greeting from staff, but our room wasn’t ready so we had to wait. We booked and paid through Expedia… an Empire via room with living space. Please note that the hotel does not offer this type of room. None of their Empire View rooms have the separate living room area. The Empire view rooms do give a great view of the Empire State Building but their ‘living room’ is a tiny space with a chaise and a TV. Management were excellent with us and moved us...

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Such a great stay here. Right in midtown Manhattan in the heart of the action but at a really reasonable price. The room was small but immaculate. I requested a higher room with a view and the hotel did exactly that for us - the 21st floor with a beautiful view to wake up to. I would definitely recommend staying at CIVILIAN and I would definitely stay here again.

We had a wonderful stay at this hotel. A special mention goes to James, the manager, who was incredibly helpful, thoughtful, and made us feel very welcome throughout our stay. The hotel is also in a great location for Times Square, making it easy to explore the city and all the main attractions. It was also great to be able to help ourselves to coffee and snacks throughout the day, which was a lovely touch and much appreciated. Breakfast did get quite busy around 9:00 am, and the food options...

If I wrote about just how good this hotel is I'd need a lot more characters and you'd think they were paying me. I've stayed in many hotels, a considerable number having more stars than the Luma, but never have I experienced somewhere I cannot fault in any respect. The room was equipped with absolutely everything you could need (8 power sockets and 16 usb ports, 4 of each on both sides of the bed?!) it was quiet, the beds were comfortable, the bathroom spotless and there was a turndown service...

Fantastic hotel. Great location