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"Clean,warm and comfortable. Helpful and friendly staff. Excellent cooked breakfast, Convenient free parking at back of hotel."

"We stayed in a refurbished room, The bathroom was lovely. All very clean. Lovely restaurant and lounge areas. Very nice spa "

"Close to the cathedral shops and the quayside "

"A grand hotel with lovely views however whilst the public areas are rather splendid, some areas do look a little tired and in need of updating. This didn't detract from our stay though. Plentiful and varied breakfast and a great location"

"Comfortable clean room. Great location "

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"We cannot fault this hotel. The staff were attentive, polite and helpful. The room was well lit, adequate power sockets and overlooked Broad Street. There was a reasonable bar menu and the breakfast was excellent. There was parking around the west side of the building. The Winter/Spring price was reasonable but it can more than double in high season."

"This is a lovely hotel, clean, comfortable, friendy-professional. We highly recommend."

"We stayed for one night and had a mixed experience. Unfortunately, the heating in the room wasn’t working when we arrived, but when we reported it to reception they were helpful and quickly provided a portable heater, which warmed the bedroom well enough. There was a noticeable amount of mould present in the bathroom, which isn’t something you expect at this price point. The layout of the bath/shower also means there is a window and windowsill within, so water splashes directly onto the sill and blinds when showering. Combined with the mould and the flaking paint around the window, it made the bathroom feel quite run down and in need of maintenance. On the positive side, the bed, pillows and duvet were extremely comfortable and we slept very well. The curtains also did a great job of blocking out the light. Overall, the stay was comfortable enough for one night, but given the price and the expectations that come with a Hotel du Vin, the room felt a little tired and not quite worth the cost. It has the feel of a luxury hotel, but one that could benefit from some maintenance and updating. Toby on reception was very friendly and helpful. "