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"Slow service in bar"

"Second stay, staff are amazing! Only negative is the first stay had an elevator but the second had just stairs so if that’s an issue then you need to know prior to booking."

"Great hotel! Affordable price and lovely staff. Breakfast included lots of options."

"Breakfast was great. The staff were all friendly and room service delivered by Sam was lovely "

"The window in the bedroom did not shut fully which meant the sound of the planes landing at Heathrow were particularly noisy. We had been moved down from floor 2 to 1, which unfortunately also meant our view was just the side of a building and the heating systems on the flat roof. Good location, nice amenities, but the room itself did not provide the best night’s sleep I’ve had."

"I was a nice break for 2 nights to unwind outdoor pool was open so a bonus as sun was out. Good food all round."

"Very lovely reception staff on arrival "

"Disappointing that extra charges for amenities were applied. Hotel location is not great."

"Great location, lovely refurbished room and really comfy bed, bar area is cosy and a good environment to chill with a cocktail, spa area looks very relaxing, although we didnt get to use it this time we will definitely be back to use it next time, everything was up to date and modern. Look forward to visiting again soon."