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Our welcome from Alijia was very warm and friendly. She couldn’t do any more to make us very welcome. All staff were very attentive. Our room was comfortable but the shower needs an overhaul. Good pressure on shower, but curtain not good. Breakfast was excellent. Thank you for a lovely stay. We will return.

Great location, lovely room. Bed was very comfortable with beautiful quilt. Parking provided.

Beautiful rooms, interior and vista

Fantastic stay, felt at home and didn't want to leave. Host very kind and helpful.

I live 20 minutes away from Richmond but decided to have a short escape with the family because Richmond is such as nice place to visit. Good vibe, family friendly, lots of parks, good atmosphere at night especially friday saturday. The hotel is very nice, i travel alot abroad and wish i could get a similar quality for hotels that are usually more expensive and smaller with fewer facilities. Good staff, helpful friendly and clean bedrooms. Highly recommend

Perfect stay lovely area great for family's.good size rooms very clean and all amenities.after the 5 min walk to kew tube station you will find a wonderful a ray of quaint shops which makes a lovely change from comercial london.the owner adds a great personal touch and is more than helpful and polite.loved it great change from the uasual out of touch hotel chains.

Although I have stayed at 5 star hotels on several occasions, I was amazed by the standard of service of this hotel. All the hotel staff were extremely polite and gave the true meaning to the word "valued" customer. From the first time I entered the hotel it was a different experience all together. Despite the good service at other 5 star hotels, I could always find a small detail missing. I am not picky, but when it comes to top service I know what to expect, and notice when something, as small...

Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!

The staff are so welcoming and the property is amazing. The garden is lovely and the room was very clean. Breakfast was excellent. Special shoutout for Moamen who was very helpful and welcoming to us. Thank you

This hotel is superb , the staff were excellent form arrival to departure and there was nothing they wouldn’t do.

Friendly & warm welcome - first class service - very clean throughout, comfortable beds and quiet for such a central Mayfair position.

A beautiful building, very tastefully decorated and furnished, staff could not do enough for us. Would definitely recommend.

Beautiful place.. amazing staff and beautiful piano bar too boot!

Charming hotel, attentive service, very comfortable room and bed. Would stay there again and would definitely recommend

Beautiful hotel ...1 of the best breakfasts

Great service and super clean

Can't get a better location, near to Piccadilly Circus, Trafalgar Sq, Buckingham Palace...the hotel itself is immaculate, the double room was of a reasonable size, the bed so comfortable and bathroom well appointed. Shower was excellent, complimentary drinks on arrival and cookies and cranberry juice / water in the room. Downsides..not many, view was terrible and there was a slightly unusual smell in the room which you only really noticed first entering.