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"After a very long flight it was convenient to walk to The staff on reception were just ok, not really that friendly in my opinion Over £200 per night you'd expect bottle water to be the norm in all hotel rooms, but not here Very disappointed 😞 "

"Very nice and central location "

"Pretty close to shops "

"The check in at hotel is nothing short of a disaster, despite registering details online in advance. Queued for over half an hour to get key. I understand at peak times it can be busy but for only 3 members of staff to be on seems ridiculous. Rooms are dated but clean and functional, good location also. "

"We had a wonderful 6 night stay in a room overlooking Kensington Garden. Rooms were well appointed and staff was wonderful. We’ll be back."

"Room was very comfortable and the hotel is well located near to Terminal 4 gates. There was also very easy access into central London. It’s very valuable for the price, and will now be my first choice flying out of Terminal 4. I also appreciate the staff, who were accommodating for early check-in. Another hotel in Heathrow made me pay £50 for a similar early check-in, although the room was available."

"Staff was exceptional. Everyone was extremely friendly and made us feel very welcome. We will be using that hotel in London from now on when we visit."

"This hotel was fantastic, right in the heart of the theatre’s. We absolutely have no complaints, all of the staff were lovely and friendly. The rooms were very clean and the beds were soooo comfortable I had the best nights sleep I’ve had in a long time. We will definitely be returning, "

"Excelente hotel y maravillosa vista al río "