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"The check in at hotel is nothing short of a disaster, despite registering details online in advance. Queued for over half an hour to get key. I understand at peak times it can be busy but for only 3 members of staff to be on seems ridiculous. Rooms are dated but clean and functional, good location also. "

"We had a wonderful 6 night stay in a room overlooking Kensington Garden. Rooms were well appointed and staff was wonderful. We’ll be back."

"Room was very comfortable and the hotel is well located near to Terminal 4 gates. There was also very easy access into central London. It’s very valuable for the price, and will now be my first choice flying out of Terminal 4. I also appreciate the staff, who were accommodating for early check-in. Another hotel in Heathrow made me pay £50 for a similar early check-in, although the room was available."

"Staff was exceptional. Everyone was extremely friendly and made us feel very welcome. We will be using that hotel in London from now on when we visit."

"This hotel was fantastic, right in the heart of the theatre’s. We absolutely have no complaints, all of the staff were lovely and friendly. The rooms were very clean and the beds were soooo comfortable I had the best nights sleep I’ve had in a long time. We will definitely be returning, "

"Excelente hotel y maravillosa vista al río "

"Very good hotel for those needing to stay the night at the Heathrow airport, rooms were quiet and the restaurant food for both dinner and breakfast was very good as well"

"Good hotel, clean, serves the purpose. You get what you pay for. But extermely convenient location. "

"We had a fantastic stay and honestly couldn’t fault a thing. The hotel was spotlessly clean and very well maintained throughout. Every member of staff we encountered was exceptionally friendly and welcoming, which really made a difference. A special mention for the early check-in – we arrived in the morning and were pleasantly surprised to be in our room by 10am, even though the usual check-in time is 3pm. That was hugely appreciated and set the tone for the rest of our stay. Breakfast was also fabulous, with plenty of choice and everything fresh and well presented. There’s genuinely nothing negative I could say – everything exceeded expectations. I wouldn’t hesitate to recommend this hotel and would definitely stay again."