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Reviews of The Abbey Hotel Golf & Spa

4 out of 5
The Abbey Hotel Golf & Spa
Hither Green Lane, off Dagnell End Road, Redditch, England

Reviews

7.8

Good

Rating 10 - Excellent. 177 out of 553 reviews" "
Rating 8 - Good. 195 out of 553 reviews" "
Rating 6 - Okay. 115 out of 553 reviews" "
Rating 4 - Poor. 35 out of 553 reviews" "
Rating 2 - Terrible. 31 out of 553 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to reach from the motorway. Clean and tidy. Staff friendly and helpful. Property well maintained with nice spacious room with great bed and shower.
Stayed 1 night in Apr 2024
Response from Sabin on 24 Apr 2024
Graham, Thank you for this fantastic review. Hope to see you again soon!

6/10 Okay

Peter

Travelled with family
Disliked: Staff & service
Well at the outset this hotel promises much, the reality is lacking. Staff were very disengaged and often too busy scrolling on their phones to pay any attention or give any sense of hospitality. The room was clean but tired decor, with bits of rust in the bathroom, limited plugs, and switched that didn't work. The pool was decent for what we needed, though limited times to swim with children was unnecessary. The steam room was not particularly clean, gripped the edges and lifted a line of sludge. Chose not to eat or have breakfast as the additional cost was close to half the cost of the room for the duration of our stay. Perhaps an ideal business location but not the most rested location with bright lights outside each window.
Stayed 2 nights in Apr 2024
Response from Sabin on 24 Apr 2024
Peter, Thank you for taking the time to review us after your last stay at The Abbey. Please rest assure I have passed your comments to our Operations Manager.

8/10 Good

Faye

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely rural feeling property, large room, pool facility great overall and for children, could do with a deep clean in some areas. Food was very satisfactory for the price for breakfast, would definitely return.
Stayed 1 night in Mar 2024
Response from Sabin on 24 Apr 2024
Faye, Thank you for this great review. Hope to see you again soon!

8/10 Good

Jodie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I stayed at this hotel with my boyfriend for a 2 night weekend spa break. The hotel is beautiful and has everything you could need. The room was cosy and the bed was very big and comfortable. The room in itself was very clean and we had a lovely view of the golf course. Can’t comment on the restaurant/ bar as we drove into Redditch and had food there as all hotel options were quite pricey. We used the gym and the spa facilities which were all excellent. The staff were very friendly and always made the effort to speak to us. The only negative thing from this stay was the cleanliness of the female changing rooms by the pool. I fully appreciate this is a female changing room, and women’s hair does malt… a lot. However there was clumps of hair all over the floor through the whole room and the floor was quite dirty. I advise you bring flip flops! One day, all the showers had all run out of shower gel and at one point I went into the shower cubicle and there was a used female sanitary product stuck to the shower wall (I understand this is not the hotel’s fault and was the fault of whoever left it there) but did not contribute to a hygienic feel. As well as this, many of the free lockers in the changing room didn’t work/lock which other women were complaining about whilst trying to find an empty one. I would recommend this hotel as the good outweighs the bad. We did enjoy ourselves however if I were to return I would definitely bring flip flops for the pool area.
Stayed 1 night in Mar 2024
Response from Sabin on 24 Apr 2024
Jodie, It sounds like you had a mixed experience at the hotel for your spa break. It's great to hear that you found the hotel beautiful and well-equipped, and that you enjoyed the comfort of your room and the facilities like the gym and spa. Friendly staff always make a difference too!However, it's unfortunate that you encountered cleanliness issues in the female changing rooms and for this we apologise.It's positive to see that despite these issues, you still feel the overall experience was enjoyable and would recommend the hotel.

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and facilities were great just a shame the walls are paper thin and you could hear people chatting and walking past your door.
Stayed 1 night in Mar 2024
Response from Sabin on 27 Mar 2024
Jonathan, Thank you for taking the time to review us. Hope to see you again soon!

10/10 Excellent

Derek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A good location for a business trip, close to motorway networks and airport.
Stayed 1 night in Mar 2024
Response from Sabin on 20 Mar 2024
Derek, Thank you for this brilliant review. Hope to see you again soon!

8/10 Good

Anthony, Saskatoon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sabin on 11 Mar 2024
Anthony, thank you for this great review. Hope to see you again soon!

10/10 Excellent

Derien

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from Sabin on 11 Mar 2024
Derien, Thank you for this brilliant review. Hope to see you again soon!

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2024
Response from Sabin on 23 Feb 2024
Thank you for your rating David, we hope to see you again soon.

8/10 Good

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sabin on 23 Feb 2024
Jeff, thank you very much for your rating of us, we hope to see you again soon.

8/10 Good

Vicki

Stayed 1 night in Feb 2024
Response from Sabin on 21 Feb 2024
Vicki, Thank you for this great score, hope to see you again soon!

6/10 Okay

Greg

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Sabin on 21 Feb 2024
Greg, Thank you for your score, hope to see you again soon!

6/10 Okay

Karen

Liked: Cleanliness, room comfort
I came with someone who was disabled we were given a room on the first floor but the lift was out of order it made it very difficult for the disabled person they said sorry but did not offer any room on the ground floor so for this reason I was not very happy so this could be improved
Stayed 1 night in Feb 2024
Response from Sabin on 21 Feb 2024
Karen, Thank you for your feedback regarding your last experience at The Abbey Hotel. I am sorry you have encountered some shortfalls on this occasion. Please rest assured I have passed your comments to our Operation Manager.

10/10 Excellent

Aaron

Liked: Staff & service, property conditions & facilities
10/10 would love to come again
Stayed 1 night in Feb 2024
Response from Sabin on 21 Feb 2024
Aaron, Thank you for this amazing feedback and score, hope to see you again soon!

10/10 Excellent

Jeff

Stayed 1 night in Feb 2024
Response from Sabin on 21 Feb 2024
Jeff, Thank you for this great score, hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
Set in a beautiful location our family room was lovely and spacious. We had booked the hotel so the children could use the pool facilities which were great. The pool became very busy with families at 4pm pm Saturday (children can swim 4-6pm) which was not a problem for us but could see a number of people on spa days who maybe didn’t quite appreciate the change. Breakfast was great and location close to lots of amenities, including Cadbury World.
Stayed 1 night in Jan 2024
Response from Sabin on 21 Feb 2024
Thank you for this fantastic feedback and sore, See you soon!

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from Sabin on 21 Feb 2024
John, Thank you for this great score, hope to see you again soon!

10/10 Excellent

Chun Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sabin on 21 Feb 2024
Chun Yu, Thank you for this brilliant score, hope to see you again soon!

8/10 Good

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 3 nights in Jan 2024
Response from Sabin on 21 Feb 2024
Adrian, Thank you for taking the time to score us and great review. We do hope to see you again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family trip
Really clean. Could do with a bit of an update but didn’t take away any enjoyment from our stay. Staff very polite and friendly.
Stayed 1 night in Jan 2024
Response from Sabin on 21 Feb 2024
Thank you for taking the time to score us and fantastic review. We do hope to see you again soon!

8/10 Good

Derek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good accommodation in general for business travel
Stayed 2 nights in Jan 2024
Response from Sabin on 21 Feb 2024
Derek, Thank you for this brilliant score, hope to see you again soon!

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, good price, food a little expensive
The room was lovely and large, with controllable heating and great facilities including phone, tv and coffee making station. Overall the cleanliness of the room was adequate, but a few stains were observed on some of the furniture and carpet. The toilet kept filling with water and the shower didn’t drain well so plumbing might be an issue, but this didn’t stop us enjoying our stay. We chose a superior room, but apart from the size of the room the facilities seemed the same. Breakfast was wonderful food and room service was the same, however it was a rather premium price to pay for it. Overall we would definitely stop here again, but in one of the slightly cheaper rooms, and would eat elsewhere to save a bit of money.
Stayed 2 nights in Jan 2024
Response from Sabin on 21 Feb 2024
Rob, Thank you for feedback regarding your last stay at The Abbey Hotel. Please rest assured I have passed your comments to our Operation Manager who started an investigation in the matter. We do hope to see you again soon.

10/10 Excellent

Hanan

Stayed 2 nights in Jan 2024
Response from Sabin on 28 Jan 2024
Thank you for this brilliant feedback, hope to see you again soon!

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, room comfort
Hotel stay and spa use
Stayed in family room, 23. Room in need of an update but it was clean, comfy and spacious. Nice big modern TV on wall. Our room was close to the spa which we liked. The gym was very busy as open to members too. Spa Facilities were good although changing rooms needed a clean and refurb. There was a water aerobics class in the pool 6.15-7pm during our stay, it would have been nice to have been informed about this when we enquired about our use of the spa facilities, so we could work our visit to the spa around this as the pool couldn’t be used for 45mins and the music was loud (which we liked, but some people may not) The food in the restaurant was beautiful, came out piping hot, good portions and full of flavour. We did not have breakfast as had to leave early the next day.
Stayed 1 night in Jan 2024
Response from Sabin on 28 Jan 2024
Lindsey, Thank you for this great feedback, hope to se you again soon!

6/10 Okay

Mr andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our hotel room was very cold, we were given a heater, which helped. There was no warm breakfast first morning. We did get refunded.
Stayed 2 nights in Jan 2024
Response from Sabin on 28 Jan 2024
Andrew, thank you for your feedback. I am sorry you have encountered some shortfalls during your stay and please rest assured we have dealt with the maintenance issues.

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice.
Very comfortable stay. Food was excellent in the main restaurant. Staff very friendly.
Stayed 2 nights in Jan 2024
Response from Sabin on 22 Jan 2024
Stephen, Thank you for this amazing score and review . Hope to see you again soon!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel and very helpful staff!
Stayed 2 nights in Jan 2024
Response from Sabin on 22 Jan 2024
Karen, Thank you for this amazing score. Hope to see you again soon!

6/10 Okay

Barrie

Travelled with family
Liked: Staff & service
We had a family room which was a good size and spa and swimming facilities were good. But we felt the menu was overpriced, rooms a little dated and dusty and the shower needed a good deep clean
Stayed 4 nights in Dec 2023
Response from Sabin on 9 Jan 2024
Barrie, Thank you for your feedback regarding your last experience at The Abbey Hotel. I am sorry you have encountered some shortfalls on this occasion. Please rest assured I have passed your comments to our Operation Manager.

8/10 Good

Garry

Stayed 1 night in Dec 2023
Response from Sabin on 17 Dec 2023
Garry, Thank you for taking the time to score us. We do hope to see you again soon!

8/10 Good

Garry

Stayed 2 nights in Dec 2023
Response from Sabin on 17 Dec 2023
Garry, Thank you for taking the time to score us. We do hope to see you again soon!

6/10 Okay

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sabin on 6 Dec 2023
Joseph, Thank you for taking the time to score us. We do hope to see you again soon!

8/10 Good

Julian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK, but a bit pricey
Stayed 2 nights in Nov 2023
Response from Sabin on 28 Nov 2023
Julian, Thank you for this fantastic review. Hope to see you again soon!

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Sabin on 28 Nov 2023
John, Thank you for this brilliant review. Hope to see you again soon!

10/10 Excellent

Raymond

Stayed 1 night in Nov 2023
Response from Sabin on 23 Nov 2023
Raymond, Thank you for this amazing score. Hope to see you again soon!

10/10 Excellent

Meena

Stayed 1 night in Nov 2023
Response from Sabin on 23 Nov 2023
Meena, Thank you for this fantastic score. Hope to see you again soon!

4/10 Poor

Leigh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So disappointed
Disappointing is putting it mild! Communal areas well decorated HOWEVER both family rooms that we were offered (as we complained about the initial room and just put up with the second room we were offered) shocking for a 4 star hotel. Black mold around windows, stains on the carpet, bed and walls, poorly fitted sockets, iron with a burnt surface, eye burning UV blue light in bathroom, unusable TV for first night (a staff member thought it was appropriate to spend almost 40mins in our room at 930pm at night trying to fix it) only to be told, maintenance would be on site at 730am, once he realised he couldn’t fix it. Restaurant food a no better than pub food so much so that we tried the Marstons pub down the road which was 100% better Would we stay again…NO!
Stayed 2 nights in Oct 2023
Response from Sabin on 11 Nov 2023
Leigh, Thank you for feedback regarding your last stay at The Abbey Hotel. Please rest assured I have passed your comments to our Operation Manager who started an investigation in the matter. We do hope to see you again soon.

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reception and eager to help.
Stayed 1 night in Nov 2023
Response from Sabin on 23 Nov 2023
Mark, Thank you for taking the time to score us and great review. We do hope to see you again soon!

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sabin on 11 Nov 2023
Jeremy, Thank you for this fantastic score. See you soon!

10/10 Excellent

Tressa

Liked: Staff & service, room comfort
Short break
Enjoyable stay, would stay again, only issue the steam room was not working
Stayed 2 nights in Oct 2023
Response from Sabin on 11 Nov 2023
Tressa, Thank you for this fantastic score. I do apologies for the shortfalls encountered with steam room and I can assure you that I have passed your comments to our Operation Manager.

10/10 Excellent

wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for money . Excellent pool and spa facilities . Did have issue with TV not working but staff were more than helpful to rectify the situation and gave us discount on departure . Would definitely recommend and will be returning .
Stayed 3 nights in Oct 2023
Response from Sabin on 31 Oct 2023
Wendy, Thank you for this brilliant feedback. Hope to see you again soon!

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Absolutely amazing hotel. Room was more than expected, staff were really friendly and helpful. Will definitely be staying again
Stayed 1 night in Oct 2023
Response from Sabin on 31 Oct 2023
Claire, Thank you for this fantastic feedback. Hope to see you again soon!

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatstay
Excellent stay. Great pool and gym. No exta charges and open til mid evening.
Stayed 1 night in Oct 2023
Response from Sabin on 27 Oct 2023
Steve, Thank you for this amazing review. Hope to see you again soon!

6/10 Okay

John

Stayed 1 night in Oct 2023
Response from Sabin on 26 Oct 2023
John, Thank you for taking the time to score us. Hope to see you again soon!

2/10 Terrible

Charlotte

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Booked this stay for my partners birthday, and had an unfortunate stay, firstly the showers weren’t hot when the weather was horrific (floods, pouring down rain). So we wanted to warm up and the showers were Luke warm. Then when going down for dinner we ordered a chicken skewer starter and it was very basic and bland with some what tasted like stale noodles. I then ordered a crispy chicken burger and had got a naan bread inside a burger bun, for the waitress To just laugh about it and said that’s not right , it was then taken back as she said the chicken was just on the side. We then got back to the room to find a horrible noise coming from the radiator, the receptionist gave us a key yo another room , however it was very disturbing having to pack our bags at 12:00pm to move rooms due to a noise issue. Such a shame as been before and that’s why we came back but unfortunately we don’t be returning as we felt very unsettled/disturbed.
Stayed 1 night in Oct 2023
Response from Sabin on 26 Oct 2023
Charlotte, Thank you for taking the time to write about your last experience at the Abbey. I am sorry on this occasion we have not met your expectations regarding the Hotel. Please rest assured I have passed your feedback to our Operations Manger.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will stay here next time we are at the NEC
Clean and spacious room, good wifi and ample parking. Spa was very clean with nice and warm jacuzzi, steam room and sauna. Perfect after a busy day and an easy drive to the NEC.
Stayed 1 night in Oct 2023
Response from Sabin on 26 Oct 2023
Thank you for this fantastic review. Hope to see you again soon!

2/10 Terrible

angela

Stayed 1 night in Sep 2023
Response from Sabin on 3 Oct 2023
Angela, Thank you for taking the time to score us. I am sorry there have been some shortfalls with your stay on this occasion.

4/10 Poor

Jane

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed here for two nights as part of a large wedding party, in an executive room. Our overall impression was that the hotel is pretty tired and well overdue an update and refresh. Being there on the hottest day of the year in September didn't help - there is no air conditioning and the ceiling fan was so slow it didn't have much effect. The room wasn't exactly dirty, it just felt as though it had only been cleaned to a bare minimum, with no attention paid to details (a big cobweb in the corner, for example). The room was really big, with a bath and a shower, but the shower was super small without much space to move around properly. All staff members I encountered were very friendly and helpful, although seemed like there should have been a few more around at busy times like breakfast.
Stayed 2 nights in Sep 2023
Response from Sabin on 23 Sept 2023
Jane, Thank you for taking the time to write about your last experience at the Abbey. I am sorry on this occasion we have not met your expectations regarding the hotel. Please rest assured I have passed your feedback to our Operations and Housekeeping Manger.

10/10 Excellent

Ahmed

Stayed 1 night in Sep 2023
Response from Sabin on 23 Sept 2023
Ahmed, Thank you for this fantastic review. Hope to see you again soon!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Suitable for wedding venue. Would be better if I was a Golfer!!
Stayed 1 night in Sep 2023
Response from Sabin on 23 Sept 2023
Jeremy, Thank you for this fantastic review. Hope to see you again soon!

6/10 Okay

Carole

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The grounds were nice, the bar facilities fine. Staff were polite and helpful. The hotel generally is in need of refurbishment. Our “superior “ double room was spacious but the bathroom was in a poor state. The small triangular shower unit was in a dreadful state. The glass door didn’t fit properly which had resulted in corrosion at the bottom and a shoddy attempt at re-sealing it. It also smelt mouldy. The door around the handle was filthy and the bath panel had stains on it. No handbook with instructions for tv, hotel facilities , ceiling fan (which was poor.)
Stayed 2 nights in Sep 2023
Response from Sabin on 23 Sept 2023
Carole, Thank you for taking the time to write about your last experience at the Abbey. I am sorry on this occasion we have not met your expectations regarding the hotel. Please rest assured I have passed your feedback to our Operations and Housekeeping Manger.