Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive

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Luxury
5.0 star property
8.4

Very good

Luxury all-inclusive resort near Ultramar Ferry Puerto Juárez

You can look forward to a poolside bar, a rooftop terrace and a coffee shop/cafe at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive. Indulge in hydrotherapy, a deep-tissue massage and a facial at the on-site spa. At the 12 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Italian cuisine. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as dry cleaning/laundry services and 3 bars.

The current price is £890
includes taxes & fees
7 Oct - 8 Oct

Popular amenities

  • Pool
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Corner Suite Ocean Front

A modern hotel room with a large bed, a bedside table, a mirror, and a TV.

Corner Suite Ocean Front

  • Ocean view
  • 1367 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite 2 Queen Beds Ocean Front

A modern hotel room with a large bed, a bench, a desk, and a view of the ocean.

Suite 2 Queen Beds Ocean Front

  • Ocean view
  • 947 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite 1 King Bed Ocean Front

A hotel room with a bed, a sofa, a chair, a TV, and a balcony with a view of the sea.

Suite 1 King Bed Ocean Front

  • Ocean view
  • 947 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Corner Suite Ocean Front

A modern hotel room with a black and white vanity, a red chair, a large mirror, and a television on a stand.

Two Bedroom Corner Suite Ocean Front

  • Ocean view
  • 2316 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Two Bedroom Master Suite

A modern dining area with a yellow accent wall, a round table, and two chairs.

Two Bedroom Master Suite

  • Ocean view
  • 2187 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Corner Suite Ocean Front

A modern hotel room with a large bed, a bedside table, a mirror, and a TV.

Ultra Corner Suite Ocean Front

  • Ocean view
  • 1370 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite 1 King Bed Ocean Front

A hotel room with a bed, a sofa, a chair, a TV, and a balcony with a view of the sea.

Ultra Suite 1 King Bed Ocean Front

  • Ocean view
  • 947 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite 2 Queen Beds Ocean Front

A modern hotel room with a large bed, a bench, a desk, and a view of the ocean.

Ultra Suite 2 Queen Beds Ocean Front

  • Ocean view
  • 947 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Ultra Two Bedroom Corner Suite Ocean Front

A modern hotel room with a black and white vanity, a red chair, a large mirror, and a television on a stand.

Ultra Two Bedroom Corner Suite Ocean Front

  • Ocean view
  • 2316 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Two Bedroom Master Suite

A modern dining area with a yellow accent wall, a round table, and two chairs.

Ultra Two Bedroom Master Suite

  • Ocean view
  • 2187 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Room

  • Sleeps 8

View all photos for SUITE 2 QUEEN BEDS

A hotel room with a bed, a TV, a sofa, a mirror, and a ceiling fan.

SUITE 2 QUEEN BEDS

  • 10182 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for ULTRA SUITE 2 QUEEN BEDS

A hotel room with a bed, a TV, a sofa, a mirror, and a ceiling fan.

ULTRA SUITE 2 QUEEN BEDS

  • 10182 sq ft
  • Sleeps 3
  • 2 Queen Beds

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About the area

Located in Punta Sam, Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive is on the beach. Cancun Mall and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Playa Tortugas and Langosta Beach. Looking to enjoy an event or a game while in town? See what's happening at Beto Avila Baseball Stadium or Andres Quintana Roo Stadium. Visit our Punta Sam travel guide
View more Resorts in Punta Sam
Map
Carretera a Punta Sam Km. 5.2, Zona Continental de Costa Mujeres, Punta Sam, QROO, 77400

What's nearby

  • A beach with clear turquoise water, palm trees, and people relaxing under colorful umbrellas.
    North Beach
    46 min drive - 5.7 miles
  • A wooden pier with a sign for 'Isla Mujeres Dolphin Discovery' and a thatched-roof structure in the background.
    Dolphin Discovery
    55 min drive - 9.1 miles
  • A coastal resort with a swimming pool, a lighthouse, and a winding road along the shore.
    Punta Sur
    55 min drive - 9.1 miles
  • Punta Sam Beach
    14 min walk - 0.8 miles
  • Playa Mujeres Golf Club
    8 min drive - 3.3 miles

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    41 min drive

Restaurants

  • Restaurant Flamingos
    15 min walk
  • Don Fernando Lobby Bar
    6 min drive
  • Mike's Coffee
    5 min drive
  • El Suspiro
    7 min drive
  • Gourmet Hall
    7 min walk

About this property

Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive

  • Luxury all-inclusive resort near Ultramar Ferry Puerto Juárez
  • You can look forward to a poolside bar, a rooftop terrace and a coffee shop/cafe at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive. Indulge in hydrotherapy, a deep-tissue massage and a facial at the on-site spa. At the 12 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Italian cuisine. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as dry cleaning/laundry services and 3 bars.
  • Other perks at this resort include:
    • 2 outdoor pools
    • Free valet parking
    • Airport drop-off service (surcharge), a lift and coworking spaces
    • Beach towels, massage treatment rooms and a gift shop
  • Room features
  • All guest rooms at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive boast comforts, such as private outdoor hot tubs and 24-hour room service, in addition to perks, such as premium bedding and furnished balconies.
  • Other conveniences in all rooms include:
    • Hypo-allergenic bedding and down duvets
    • Rainfall showers, designer toiletries and hairdryers
    • 50-inch Smart TVs with digital channels
    • Smart speakers, daily housekeeping and desks

All-inclusive details

  • This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free valet parking on site
  • Limited on-site valet parking

Food and drink

  • 12 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Blanca Blue
  • Bocados Steak House
  • Hiroshi
  • NOI Ristorante Italiano
  • The Rooftop

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 24-hour business centre
  • Coworking space

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 9 floors
  • Built in 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Pay films
  • Smart speaker

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Payment types at the property

American ExpressMastercardVisa

Important information

Optional extras

  • Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

As of 23 Sept 2026, prices found for a 1-night stay for 2 adults at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive on 7 Oct 2026 start from £890, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

Valet parking is free at this property.

What time is check-in at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

Checkout is at noon.

Does Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of USD 50 per vehicle applies.

Are there all-inclusive benefits at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

Yes, the property is all-inclusive.

Where is Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive located?

Nestled on the beach, this Punta Sam resort is within a 15-minute walk of Punta Sam Ferry Terminal and Punta Sam Beach. Mujeres Beach and El Meco Archaeological Site are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive Reviews

8.4

Very good

10

Cleanliness

9.8

Amenities

8.8

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 11 out of 17 reviews
Rating 8 - Good. 2 out of 17 reviews
Rating 6 - Okay. 0 out of 17 reviews
Rating 4 - Poor. 3 out of 17 reviews
Rating 2 - Terrible. 1 out of 17 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this hotel and the comfort it provides is unmatched. Every one of the staff members is really attentive and nice. The only reason I’m giving it 4 starts instead of 5 is the food. Out of all the restaurants around this hotel, just one met my expectations.
Stayed 4 nights in May 2026
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
After staying at Hotel Mousai in Puerto Vallarta for a week and experience the best service I'd experienced at a hotel I was excited to experience Mousai in Cancun. It cost noticeable more than my stay in Puerto Vallarta for the Ultra Corner Suite but I had no doubt I'd experience the same or better. I only came to Cancun for Mousai. I was disappointed that the qu
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Amenities
Beautiful hotel. Love the arts.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal attention was fantastic!
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Very nice room. Will be back!
Stayed 5 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To far from the hotel zone
Stayed 4 nights in Mar 2025
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was disappointed in the price point compared to the overall service received. I'd stayed at Mousai in Puerto Vallarta where I booked the Ultra Corner Suite and thought the service would be the same. I felt no different than guests at the other hotels on the property despite having a "Butler" . It was a challenge getting rides, bar service and other things during my stay.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I hadn't been at an all exclusive for at least 10 years following multiple disappointing 5 star experiences. We decided to give Hotel Mousai a try for a short 5 day trip to wind off and get away from our kids. We were overwhelmed by the quality of everything Mousai has to offer. Room was great, staff was great, rooftop terrace was amazing with a nice chill vibe, NOI restaurant serves premium food and drinks. Other guests were respectful and quiet but still ready to have fun. You cannot go wrong at Mousai and we will definitely go back.
Stayed 5 nights in Jan 2025
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is horrible very small. Got the the hotel and i was surprised that it was not all exclusive. They make me bay extra 2200 dollars for me and my wife. Paid the extra 2200 dollars and then i was charged for every drink i had. Drinks are not even included in the all exclusive package. Do not reserve at this hotel.
Stayed 7 nights in May 2025
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Dissapointing

This place was okay, but tiny little fixable details just kept dragging it down to the point that I wouldn’t recommend staying there. Their little iPad controllers in the rooms barely work, and with no physical controls on the walls you are left without crucial things like fans so we were waking up in a pool of our own sweat every morning. We had to cover 10 different little blinking lights all over the room at night. Staff linger in your room when delivering food to the point you have to tell them to leave. Staff told us one price multiple times, only to be uncharged by nearly 100% for things like the spa. The hotel called one of the scam cartel taxis that cost 150 dollars for a short trip for us. Even had a firework lit in my face by a waiter at dinner for my birthday without warning. Inhaling a bunch of toxic firework exhaust was not what I ordered for dinner. We had fun regardless. Just a bunch of really silly things that could easily be fixed. Its new development, so plenty of time to improve
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo top
Stayed 5 nights in May 2025
Verified review

10/10 Excellent

Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Stayed 3 nights in Jan 2025