Title: Hotel Mousai Cancun Ocean Front Adults Only Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Mousai Cancun Ocean Front Adults Only Travelers find oceanfront relaxation at this adults-only Cancun retreat, where two outdoor pools and a full-service spa offer perfect vacation balance ## Photo gallery for Hotel Mousai Cancun Ocean Front Adults Only ![Rooftop terrace - Hotel Mousai Cancun Ocean Front Adults Only (Punta Sam)](https://images.trvl-media.com/lodging/109000000/108820000/108814000/108813979/abaa429f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/96af49e6-ab90-4836-a66d-23e52193ea1c-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Couples treatment room(s), sauna, hot tub, steam room, body treatments - Hotel Mousai Cancun Ocean Front Adults Only (Punta Sam)](https://images.trvl-media.com/lodging/109000000/108820000/108814000/108813979/1b4289e1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, down duvets, minibar, in-room safe - Hotel Mousai Cancun Ocean Front Adults Only (Punta Sam)](https://images.trvl-media.com/lodging/109000000/108820000/108814000/108813979/e46cc8b2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room - Hotel Mousai Cancun Ocean Front Adults Only (Punta Sam)](https://images.trvl-media.com/lodging/109000000/108820000/108814000/108813979/57fa6cd0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Mousai Cancun Ocean Front Adults offers a peaceful getaway with two outdoor pools and a poolside bar. Enjoy a full-service spa with hydrotherapy, manicure/pedicure services, and facial treatments for complete rejuvenation. VIP Access ## Reviews 8.4 Very good ## Popular amenities - Pool - All-inclusive - Spa - Parking included - Free Wi-Fi - Restaurant VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Feb 1 - Feb 2](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=108813979&PinnedHotelID=108813979&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=108813979&PinnedHotelID=108813979&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 2 - Feb 3](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=108813979&PinnedHotelID=108813979&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=108813979&PinnedHotelID=108813979&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 6 - Feb 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=108813979&PinnedHotelID=108813979&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=108813979&PinnedHotelID=108813979&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 13 - Feb 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=108813979&PinnedHotelID=108813979&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=108813979&PinnedHotelID=108813979&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 10 of 10 rooms ### View all photos for Corner Suite Ocean Front ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/109000000/108820000/108814000/108813979/9e8cc446.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Corner Suite Ocean Front ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Smart TV Hypo-allergenic bedding Pillow menu Premium bedding Down duvet - Ocean view - 1367 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Suite 2 Queen Beds Ocean Front ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/109000000/108820000/108814000/108813979/e861bc01.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite 2 Queen Beds Ocean Front ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Smart TV Hypo-allergenic bedding Pillow menu Premium bedding Down duvet - Ocean view - 947 sq ft - Sleeps 3 - 2 Double Beds ### View all photos for Suite 1 King Bed Ocean Front ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/109000000/108820000/108814000/108813979/351b2b0c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite 1 King Bed Ocean Front ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Smart TV Hypo-allergenic bedding Pillow menu Premium bedding Down duvet - Ocean view - 947 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Two Bedroom Corner Suite Ocean Front ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/109000000/108820000/108814000/108813979/fe6481d4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Corner Suite Ocean Front ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Smart TV Hypo-allergenic bedding Pillow menu Down duvet Premium bedding - Ocean view - 2316 sq ft - 2 bedrooms - Sleeps 6 - 1 King Bed and 2 Double Beds ### View all photos for Two Bedroom Master Suite ![View from room](https://images.trvl-media.com/lodging/109000000/108820000/108814000/108813979/e36b6c0a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Master Suite ### Highlights Furnished balcony Separate dining area Private outdoor hot tub Air conditioning Smart TV Hypo-allergenic bedding Pillow menu Down duvet - Ocean view - 2187 sq ft - 2 bedrooms - Sleeps 6 - 1 King Bed and 2 Double Beds ### View all photos for Ultra Corner Suite Ocean Front ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/109000000/108820000/108814000/108813979/9e8cc446.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ultra Corner Suite Ocean Front ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Smart TV Hypo-allergenic bedding Pillow menu Premium bedding Down duvet - Ocean view - 1370 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Ultra Suite 1 King Bed Ocean Front ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/109000000/108820000/108814000/108813979/351b2b0c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ultra Suite 1 King Bed Ocean Front ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Smart TV Hypo-allergenic bedding Pillow menu Premium bedding Down duvet - Ocean view - 947 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Ultra Suite 2 Queen Beds Ocean Front ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/109000000/108820000/108814000/108813979/e861bc01.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ultra Suite 2 Queen Beds Ocean Front ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Smart TV Hypo-allergenic bedding Pillow menu Premium bedding Down duvet - Ocean view - 947 sq ft - Sleeps 3 - 2 Double Beds ### View all photos for Ultra Two Bedroom Corner Suite Ocean Front ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/109000000/108820000/108814000/108813979/fe6481d4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ultra Two Bedroom Corner Suite Ocean Front ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Smart TV Hypo-allergenic bedding Pillow menu Down duvet Premium bedding - Ocean view - 2316 sq ft - 2 bedrooms - Sleeps 6 - 1 King Bed and 2 Double Beds ### View all photos for Ultra Two Bedroom Master Suite ![View from room](https://images.trvl-media.com/lodging/109000000/108820000/108814000/108813979/e36b6c0a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ultra Two Bedroom Master Suite ### Highlights Furnished balcony Separate dining area Private outdoor hot tub Air conditioning Smart TV Hypo-allergenic bedding Pillow menu Down duvet - Ocean view - 2187 sq ft - 2 bedrooms - Sleeps 6 - 1 King Bed and 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPunta-Sam-Hotels-Hotel-Mousai-Cancun-Ocean-Front-Adults.h108813979.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPunta-Sam-Hotels-Hotel-Mousai-Cancun-Ocean-Front-Adults.h108813979.Hotel-Information) ## About the area Located in Punta Sam, Hotel Mousai Cancun Ocean Front Adults Only is on the beach. Puerto Cancun Marina Town Center and La Isla Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Playa Tortugas and Langosta Beach. Looking to enjoy an event or a game while in town? See what's happening at Beto Avila Baseball Stadium or Andres Quintana Roo Stadium. [Visit our Punta Sam travel guide](https://www.expedia.co.uk/Punta-Sam.dx180141) [View more Resorts in Punta Sam](https://www.expedia.co.uk/Punta-Sam-Hotel-Resorts.d180141-aaHotelResorts.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.22985%2C-86.80283&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=vlGCvviQFEI5N_1iUEM377v9Rnw=) Carretera a Punta Sam Km. 5.2, Zona Continental de Costa Mujeres, Punta Sam, QROO, 77400 ### What's nearby - ![Archaeological site of El Meco, Cancun, Mexico](https://images.trvl-media.com/place/6126118/62b21bb1-c5ed-49df-b852-b07f6d48a7b0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) El Meco Archaeological Site 3 min drive \- 1.6 miles - ![Una hermosa tarde en la playa , el clima es estupendo y fresco ](https://images.trvl-media.com/place/6053874/442f542f-1c7a-41ef-941d-90566af9967e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mujeres Beach 4 min drive \- 1.8 miles - ![Norte Beach which includes swimming, a beach and tropical scenes](https://images.trvl-media.com/place/6282771/63d6351c-7c09-4adf-abf1-55a1dd6b6341.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) North Beach 46 min drive \- 5.7 miles - Punta Sam Ferry Terminal 14 min walk \- 0.8 miles - Punta Sam Beach 14 min walk \- 0.8 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 36 min drive ### Restaurants - The Deli 10 min walk - Restaurant Flamingos 15 min walk - The Rooftop 7 min walk - caprichos villa del palmar 13 min walk - Hudson Tavern 4 min drive ## About this property ### Hotel Mousai Cancun Ocean Front Adults Only Luxury resort near Ultramar Ferry Puerto Juárez You can look forward to a poolside bar, a rooftop terrace and a coffee shop/cafe at Hotel Mousai Cancun Ocean Front Adults Only. Indulge in a hot stone massage, a manicure/pedicure and a body treatment at the on-site spa. At the 12 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Italian cuisine. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as dry cleaning/laundry services and 3 bars. Other perks at this resort include: - 2 outdoor pools - Free valet parking - Airport drop-off service (surcharge), a gift shop and concierge services - A lift, coworking spaces and smoke-free property Room features All 88 rooms boast comforts, such as private outdoor hot tubs and 24-hour room service, in addition to perks, such as premium bedding and furnished balconies. Other conveniences in all rooms include: - Hypo-allergenic bedding and down duvets - Rainfall showers, designer toiletries and hairdryers - 50-inch Smart TVs with digital channels - Smart speakers, daily housekeeping and desks ### All-inclusive details All-inclusive room rates at Hotel Mousai Cancun Ocean Front Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ## Similar properties ![Building design](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/0c6c705d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Mousai Cancun Adults Only - All Inclusive Punta Sam - Pool - All-inclusive - Spa - Parking included 9.6 Exceptional 93 reviews £1,053 includes taxes & fees 2 Feb - 3 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=99924030&PinnedHotelID=99924030&HadPinnedHotel=true®ionId=-1&adults=2) ![Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/103000000/102290000/102284400/102284314/d4999c1e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Excellence Coral Playa Mujeres - Adults Only All Inclusive Playa Mujeres - On private beach - Pool - Hot tub - All-inclusive 9.2 Wonderful 364 reviews £653 includes taxes & fees 2 Mar - 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Adults Only - All-Inclusive Zona Hotelera - Pool - All-inclusive - Spa - Parking included 9.4 Exceptional 1,005 reviews £880 includes taxes & fees 10 Feb - 11 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=27301&PinnedHotelID=27301&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/29000000/28770000/28763100/28763088/38782363.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Iberostar Selection Coral Cancún - Adults Only - All Inclusive Zona Hotelera - On private beach - Pool - Breakfast included - All-inclusive 9.0 Wonderful 1,001 reviews £524 includes taxes & fees 2 Feb - 3 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=28763088&PinnedHotelID=28763088&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=108813979&PinnedHotelID=108813979&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=108813979,99924030,102284314,2270212,15533065) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - 24-hour airport drop-off shuttle on request for a surcharge - Free valet parking on site - Limited on-site valet parking ### Food and drink - 12 restaurants - 3 bars/lounges - A coffee shop/cafe - A poolside bar - Snack bar/deli ### Restaurants on site - Blanca Blue - Bocados Steak House - Hiroshi - NOI Ristorante Italiano - The Rooftop ### Things to do - 2 outdoor pools - Full-service spa - Gym ### Conveniences - 24-hour front desk - Gift shop/newsstand ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Proposal/romance packages ### Business services - 24-hour business centre - Coworking space ### Outdoors - Beach towels - Beach umbrellas - On the beach - Outdoor furniture - Rooftop terrace ### Full-service spa - 16 treatment rooms - Aromatherapy - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Sauna - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Lift (100 centimetre wide door) - Smooth flooring in room - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible path of travel - Wheelchair-accessible restaurant - Wheelchairs on site ### More - 9 floors - Built in 2024 - Smoke-free property ## Room amenities ### Bedroom - Down comforter - Hypo-allergenic bedding - Pillow menu - Premium bedding ### Bathroom - Designer toiletries - Hair dryer - Rainfall showerhead - Shower - Slippers - Towels provided ### Entertainment - 50-inch smart TV with digital channels - Pay films - Smart speaker ### Food and drink - 24-hour room service - Free bottled water - Minibar ### More - Air conditioning - Desk - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 18 years old are not permitted at this adults-only property ### Property is also known as Mousai Cancun Ocean Front Hotel Mousai Cancun Ocean Front Adults Hotel Mousai Cancun Ocean Front Adults Only Hotel Hotel Mousai Cancun Ocean Front Adults Only Punta Sam Hotel Mousai Cancun Ocean Front Adults Only Hotel Punta Sam ## Frequently asked questions ### Does Hotel Mousai Cancun Ocean Front Adults Only have a pool? ### Is Hotel Mousai Cancun Ocean Front Adults Only pet-friendly? ### How much is parking at Hotel Mousai Cancun Ocean Front Adults Only? ### What time is check-in at Hotel Mousai Cancun Ocean Front Adults Only? ### What time is check-out at Hotel Mousai Cancun Ocean Front Adults Only? ### Does Hotel Mousai Cancun Ocean Front Adults Only provide a shuttle to the airport? ### Are there all-inclusive benefits at Hotel Mousai Cancun Ocean Front Adults Only? ### Where is Hotel Mousai Cancun Ocean Front Adults Only located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Mousai Cancun Ocean Front Adults Only Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 10 Cleanliness ### 9.8 Amenities ### 8.6 Staff & service ### 10 Property conditions & facilities 10 - Excellent 11 8 - Good 1 6 - Okay 0 4 - Poor 3 2 - Terrible 1 ## Reviews ### 4/10 Poor #### Tony 23 Oct 2025 Liked: Cleanliness, property conditions & facilities After staying at Hotel Mousai in Puerto Vallarta for a week and experience the best service I'd experienced at a hotel I was excited to experience Mousai in Cancun. It cost noticeable more than my stay in Puerto Vallarta for the Ultra Corner Suite but I had no doubt I'd experience the same or better. I only came to Cancun for Mousai. I was disappointed that the qu ##### Tony Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Bich Hoa Thi 10 Jun 2025 Liked: Amenities Beautiful hotel. Love the arts. ![](https://a.travel-assets.com/ugc/hotel-reviews/91e066df-fc52-4404-a419-46ee65dd8d82-1749580035025.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Bich Hoa Thi Stayed 4 nights in Jun 2025 ### 4/10 Poor #### Tony 22 Oct 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service I was disappointed in the price point compared to the overall service received. I'd stayed at Mousai in Puerto Vallarta where I booked the Ultra Corner Suite and thought the service would be the same. I felt no different than guests at the other hotels on the property despite having a "Butler" . It was a challenge getting rides, bar service and other things during my stay. ##### Tony Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Gerard 27 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service. Very nice room. Will be back! ##### Gerard Stayed 5 nights in Apr 2025 ### 10/10 Excellent #### Joseph 23 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The personal attention was fantastic! ##### Joseph Stayed 5 nights in Feb 2025 ### 8/10 Good #### Sagy 10 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities To far from the hotel zone ##### Sagy Stayed 4 nights in Mar 2025 ### 2/10 Terrible #### Ahmad hussein 18 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Pool is horrible very small. Got the the hotel and i was surprised that it was not all exclusive. They make me bay extra 2200 dollars for me and my wife. Paid the extra 2200 dollars and then i was charged for every drink i had. Drinks are not even included in the all exclusive package. Do not reserve at this hotel. ##### Ahmad hussein Stayed 7 nights in May 2025 ### 10/10 Excellent #### Sacha 4 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My wife and I hadn't been at an all exclusive for at least 10 years following multiple disappointing 5 star experiences. We decided to give Hotel Mousai a try for a short 5 day trip to wind off and get away from our kids. We were overwhelmed by the quality of everything Mousai has to offer. Room was great, staff was great, rooftop terrace was amazing with a nice chill vibe, NOI restaurant serves premium food and drinks. Other guests were respectful and quiet but still ready to have fun. You cannot go wrong at Mousai and we will definitely go back. ##### Sacha Stayed 5 nights in Jan 2025 ### 4/10 Poor #### Brian 25 Feb 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service #### Dissapointing This place was okay, but tiny little fixable details just kept dragging it down to the point that I wouldn’t recommend staying there. Their little iPad controllers in the rooms barely work, and with no physical controls on the walls you are left without crucial things like fans so we were waking up in a pool of our own sweat every morning. We had to cover 10 different little blinking lights all over the room at night. Staff linger in your room when delivering food to the point you have to tell them to leave. Staff told us one price multiple times, only to be uncharged by nearly 100% for things like the spa. The hotel called one of the scam cartel taxis that cost 150 dollars for a short trip for us. Even had a firework lit in my face by a waiter at dinner for my birthday without warning. Inhaling a bunch of toxic firework exhaust was not what I ordered for dinner. We had fun regardless. Just a bunch of really silly things that could easily be fixed. Its new development, so plenty of time to improve ##### Brian Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Diego 3 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Tudo top ##### Diego Stayed 5 nights in May 2025 ### 10/10 Excellent #### Dmitry 21 Nov 2025 ##### Dmitry Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### ASHRAF 11 Nov 2025 ##### ASHRAF Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### mauricio najera 10 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### mauricio najera Stayed 4 nights in May 2025 ### 10/10 Excellent #### Gabriel 7 May 2025 ##### Gabriel Stayed 3 nights in May 2025 ### 10/10 Excellent #### Donna 14 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Donna Stayed 5 nights in Feb 2025 ### 10/10 Excellent #### Howard 23 Jan 2025 ##### Howard Stayed 3 nights in Jan 2025 ## Expedia's Latest Trends ### Hotels > [Barcelo Maya Grand](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Grand-Resort.h36196998.Hotel-Information) > > [Dreams Jade Resort & Spa - 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