Title: Hotel Mousai Cancun Adults Only - All Inclusive Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Mousai Cancun Adults Only - All Inclusive Adults-only beachfront property with 2 outdoor pools ![Exterior](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/ec1e60df.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/f1a8d423-a55c-47f5-b73b-b894b9454915-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![12 restaurants, breakfast, lunch, dinner served; Italian cuisine ](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/86f6db79.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/7671d65f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 outdoor pools](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/07558738.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located on Cancun's oceanfront, Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive offers an exclusive retreat with a rooftop terrace, poolside bar, and 2 outdoor pools. Indulge in rejuvenating spa treatments or savor delicious Italian cuisine at one of the two on-site restaurants. VIP Access 9.4 Exceptional ## Popular amenities - - Bar - All-inclusive - Room service - Gym - Housekeeping £740 includes taxes & fees 19 Oct - 20 Oct VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct 15 - Oct 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=99924030&PinnedHotelID=99924030&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=99924030&PinnedHotelID=99924030&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 16 - Oct 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=99924030&PinnedHotelID=99924030&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=99924030&PinnedHotelID=99924030&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=99924030&PinnedHotelID=99924030&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=99924030&PinnedHotelID=99924030&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=99924030&PinnedHotelID=99924030&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=99924030&PinnedHotelID=99924030&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 10 of 10 rooms ![View from room](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/ad05e2d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite 2 Queen Beds Ocean Front ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Smart TV Hypo-allergenic bedding Pillow menu Premium bedding Down duvet - 947 sq ft - Ocean view - Sleeps 3 - 2 Double Beds ![View from room](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/fa6c7af5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite 1 King Bed Ocean Front 10.0 Exceptional 2 reviews ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Smart TV Hypo-allergenic bedding Pillow menu Premium bedding Down duvet - 947 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/7671d65f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Corner Suite Ocean Front ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Smart TV Hypo-allergenic bedding Pillow menu Premium bedding Down duvet - 1370 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![View from room](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/b849e70f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ultra Suite 2 Queen Beds Ocean Front ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Smart TV Hypo-allergenic bedding Pillow menu Premium bedding Down duvet - 947 sq ft - Ocean view - Sleeps 3 - 2 Double Beds ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/1a67f5fb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ultra Suite 1 King Bed Ocean Front ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Smart TV Hypo-allergenic bedding Pillow menu Premium bedding Down duvet - 947 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/7671d65f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ultra Corner Suite Ocean Front ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Smart TV Hypo-allergenic bedding Pillow menu Premium bedding Down duvet - 1370 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/6b674c24.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Corner Suite Ocean Front ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Smart TV Hypo-allergenic bedding Pillow menu 2 bedrooms Down duvet - 2316 sq ft - 2 bedrooms - Ocean view - Sleeps 6 - 1 King Bed and 2 Double Beds ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/7671d65f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ultra Two Bedroom Corner Suite Ocean Front ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Smart TV Hypo-allergenic bedding Pillow menu 2 bedrooms Down duvet - 2316 sq ft - 2 bedrooms - Ocean view - Sleeps 6 - 1 King Bed and 2 Double Beds ![Two Bedroom Master Suite | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/4ee888d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Master Suite ### Highlights Furnished balcony Separate dining area Private outdoor hot tub Air conditioning Dining table Smart TV Hypo-allergenic bedding Pillow menu - 2187 sq ft - 2 bedrooms - Ocean view - Sleeps 6 - 1 King Bed and 2 Double Beds ![Ultra Two Bedroom Master Suite | Living area | 50-inch Smart TV with digital channels, pay films, smart speakers](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/cd15bbf5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ultra Two Bedroom Master Suite ### Highlights Furnished balcony Separate dining area Private outdoor hot tub Air conditioning Dining table Smart TV Hypo-allergenic bedding Pillow menu - 2187 sq ft - 2 bedrooms - Ocean view - Sleeps 6 - 1 King Bed and 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPunta-Sam-Hotels-Hotel-Mousai-Cancun-Adult-Only.h99924030.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPunta-Sam-Hotels-Hotel-Mousai-Cancun-Adult-Only.h99924030.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.22987%2C-86.80286&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=OwwvcuTmzMZV34j5O1-Rd_bOLpk=) Carretera Punta Sam km. 5.2 Mza 9 Lote 3, Zona Continental de Isla Mujeres, Punta Sam, QROO, 77400 #### What's nearby - Punta Sam Beach - 14 min walk - 0.8 miles - Punta Sam Ferry Terminal - 14 min walk - 0.8 miles - Playa Mujeres Golf Club - 6 min drive - 3.1 miles - Isla Mujeres Ferry Terminal - 45 min drive - 5.5 miles - North Beach - 46 min drive - 5.7 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 36 min drive #### Restaurants - ‪Restaurant Flamingos - ‬15 min walk - ‪The Deli - ‬10 min walk - ‪The Rooftop - ‬7 min walk - ‪Blanca Blue - ‬8 min walk - ‪Don Fernando Lobby Bar - ‬6 min drive ## About this property ### Hotel Mousai Cancun Adults Only - All Inclusive Luxury all-inclusive property near Ultramar Ferry Puerto Juárez Consider a stay at Hotel Mousai Cancun Adults Only - All Inclusive and take advantage of a poolside bar, a rooftop terrace and a coffee shop/cafe. Indulge in a body treatment, a facial and hydrotherapy at Spa Imagine, the on-site spa. At the 12 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Italian cuisine. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as dry cleaning/laundry services and 3 bars. You'll also enjoy perks such as: - 2 outdoor pools - Free valet parking - Airport drop-off service (surcharge), beach umbrellas and outdoor furniture - A gift shop, a 24-hour front desk and concierge services Room features All 88 rooms feature comforts, such as private outdoor hot tubs and 24-hour room service, as well as perks, such as premium bedding and furnished balconies. Extra amenities include: - Hypo-allergenic bedding and down duvets - Rainfall showers, free toiletries and hairdryers - 50-inch Smart TVs with digital channels - Smart speakers, daily housekeeping and desks ### All-inclusive details This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All buffet and à la carte meals, snacks and select beverages included Premium alcoholic drinks included 24-hour room service Meals and beverages at companion properties ## Similar properties ![4 outdoor pools, a heated pool, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/28000000/27530000/27527500/27527416/6f80669e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Atelier Playa Mujeres - Adults Only - All Inclusive Playa Mujeres - Pool - All-inclusive - Spa - Pet-friendly 9.4 Exceptional 1,303 reviews £537 includes taxes & fees 5 Nov - 6 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=27527416&PinnedHotelID=27527416&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/30000/27400/27301/9f651f78.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Le Blanc Spa Resort Cancun - 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Adults Only All Inclusive Playa Mujeres - On private beach - Pool - Hot tub - All-inclusive 9.2 Wonderful 250 reviews £483 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=102284314&PinnedHotelID=102284314&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach bar](https://images.trvl-media.com/lodging/3000000/2280000/2270300/2270212/0e13594c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Beloved Playa Mujeres - Couples Only All Inclusive Playa Mujeres - Pool - Hot tub - All-inclusive - Spa 9.6 Exceptional 1,009 reviews £446 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=2270212&PinnedHotelID=2270212&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/97000000/96120000/96116400/96116315/67d2f715.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive Costa Mujeres - On private beach - Pool - Hot tub - Breakfast included 9.2 Wonderful 451 reviews £514 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=96116315&PinnedHotelID=96116315&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, open 8:00 AM to 6:00 PM, pool cabanas (surcharge)](https://images.trvl-media.com/lodging/108000000/107720000/107713000/107712995/14e10b1f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SLS Playa Mujeres – ALL Inclusive Collection Playa Mujeres - On private beach - Pool - Hot tub - All-inclusive 9.0 Wonderful 682 reviews £369 includes taxes & fees 27 Oct - 28 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=107712995&PinnedHotelID=107712995&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/16000000/15540000/15533100/15533065/45fc51ff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Zona Hotelera - Pool - Hot tub - All-inclusive - Spa 9.4 Exceptional 1,001 reviews £533 includes taxes & fees 27 Oct - 28 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=15533065&PinnedHotelID=15533065&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/2000000/1150000/1140800/1140762/d3d626bf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Live Aqua Cancun - Adults Only - All-Inclusive Zona Hotelera - Pool - Hot tub - Breakfast included - All-inclusive 9.2 Wonderful 1,833 reviews £434 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=1140762&PinnedHotelID=1140762&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/21000000/20060000/20051900/20051835/404657c7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Garza Blanca Resort & Spa Cancun - All Inclusive Punta Sam - Pool - Hot tub - All-inclusive - Spa 9.0 Wonderful 1,057 reviews £515 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=20051835&PinnedHotelID=20051835&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - 24-hour airport drop-off shuttle on request for a surcharge - Free valet parking on site ### Food and drink - 12 restaurants - 3 bars/lounges - A coffee shop/cafe - A poolside bar - Snack bar/deli ### Restaurants on site - Blanca Blue - Bocados Steak House - Hiroshi - NOI Ristorante Italiano - The Rooftop ### Things to do - 2 outdoor pools - Full-service spa - Gym ### Conveniences - 24-hour front desk - Gift shop/newsstand ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Proposal/romance packages ### Business services - 24-hour business centre ### Outdoors - Beach towels - Beach umbrellas - On the beach - Outdoor furniture - Rooftop terrace ### Full-service spa - 16 treatment rooms - Aromatherapy - Ayurvedic treatments - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Sauna - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Lift (100 centimetre wide door) - Smooth flooring in room - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible path of travel - Wheelchair-accessible restaurant ### More - 9 floors - Built in 2024 - Smoke-free property ## Room amenities ### Bedroom - Down comforter - Hypo-allergenic bedding - Pillow menu - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Rainfall showerhead - Shower - Slippers - Towels provided ### Entertainment - 50-inch smart TV with digital channels - Pay films - Smart speaker ### Food and drink - 24-hour room service - Free bottled water - Minibar ### More - Air conditioning - Desk - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 18 years old are not permitted at this adults-only property No pets and no service animals are allowed at this property ### Property is also known as Mousai Cancun Inclusive Hotel Mousai Cancun Adult Only Hotel Mousai Cancun Adults Only Mousai Cancun Adults Only All Inclusive Hotel Mousai Cancun Ocean Front Adults Only . Hotel Mousai Cancun Adults Only All Inclusive Hotel Mousai Cancun Adults Only - All Inclusive Hotel ## Frequently asked questions ### Does Hotel Mousai Cancun Adults Only - All Inclusive have a pool? > Yes, this property has 2 outdoor pools. ### How much does it cost to stay at Hotel Mousai Cancun Adults Only - All Inclusive? > As of 15 Oct 2025, prices found for a 1-night stay for 2 adults at Hotel Mousai Cancun Adults Only - All Inclusive on 19 Oct 2025 start from £739.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Punta-Sam-Hotels-Hotel-Mousai-Cancun-Adult-Only.h99924030.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Mousai Cancun Adults Only - All Inclusive pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Mousai Cancun Adults Only - All Inclusive? > Valet parking is free at this property. ### What time is check-in at Hotel Mousai Cancun Adults Only - All Inclusive? > Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available. ### What time is check-out at Hotel Mousai Cancun Adults Only - All Inclusive? > Checkout is at noon. ### Does Hotel Mousai Cancun Adults Only - All Inclusive provide a shuttle to the airport? > Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of USD 50 per vehicle applies. ### Are there all-inclusive benefits at Hotel Mousai Cancun Adults Only - All Inclusive? > Yes, the property is all-inclusive. ### Where is Hotel Mousai Cancun Adults Only - All Inclusive located? > Nestled on the beach, this Punta Sam property is within a 15-minute walk of Punta Sam Ferry Terminal and Punta Sam Beach. Mujeres Beach and El Meco Archaeological Site are also within 2 miles (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Mousai Cancun Adults Only - All Inclusive Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 65 8 - Good 2 6 - Okay 1 4 - Poor 5 2 - Terrible 1 ### 9.8/10 Cleanliness ### 9.4/10 Staff & service ### 9.6/10 Amenities ### 9.8/10 Property conditions & facilities ### 9.6/10 Eco-friendliness ### 10/10 Excellent #### Teresa Michele 6 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Wonderful stay!!! ##### Teresa Michele Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Selim 15 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Pool ,and ocean views ##### Selim Stayed 7 nights in Sep 2025 ### 10/10 Excellent #### Monique 16 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful hotel ![](https://a.travel-assets.com/ugc/hotel-reviews/0947b688-e7db-41c5-a427-ea68f6030d29-1750117419778.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d839b2c6-f75a-459b-be2c-95e63398c187-1750117475741.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/babd176a-96a7-4ce3-9abc-d0d04c431def-1750117474402.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3a47a3b1-8d37-4aa1-9ed8-d50a4233e937-1750117476155.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Monique Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Alaina 4 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excellent! Will definitely be back! ##### Alaina Stayed 3 nights in Aug 2025 ### 8/10 Good #### Jinya 26 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities The room is clean and the bed is comfortable, but the restaurant has few options. ##### Jinya Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Carman Suet 10 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities The Hotel is very new and great design. All the staff work there are very nice and professional. Also the roof top with amazing swimming pool, that’s awesome!!!! ##### Carman Suet Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Eric 15 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything was amazing! Highly recommend. ##### Eric Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Miriam 28 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Amazing service and facilities ##### Miriam Stayed 3 nights in May 2025 ### 10/10 Excellent #### Shuhan 17 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Exceptional service throughout—from the concierge and restaurant staff to the beach waiters. The views were stunning, and the cleanliness of the entire property was impressive. A truly wonderful stay. ##### Shuhan Stayed 2 nights in May 2025 ### 10/10 Excellent #### AKASHDEEP 18 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent Hotel and the service ##### AKASHDEEP Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Karoli 11 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely amazing hotel! ##### Karoli Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Sepideh 25 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Great experience. ##### Sepideh Stayed 6 nights in Jun 2025 ### 10/10 Excellent #### Herbert Manfield 18 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful place for vacation ##### Herbert Manfield Stayed 6 nights in Dec 2024 ### 10/10 Excellent #### Robert 24 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great spot ##### Robert Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### Roland 7 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities At the arrival they gave us lowest floor corner ocean view room with one side facing construction area even the occupancy was probably less then 40%. First morning the construction noises woke us up at 7am so we ask if they can change our room and they did . We got the same room on the other side of the building one floor up. Rooms spacious, comfortable and beautifully designed and decorated. ![](https://a.travel-assets.com/ugc/hotel-reviews/37a4cad3-651f-4452-8295-707078d81438-1757282209522.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/80d5aae6-4f82-4d1a-beef-caa889c7052c-1757282209289.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/cde91119-ad73-459c-9c39-780b374cd26c-1757282209169.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f11265e5-1e55-4220-a353-a3d61f511d63-1757282207232.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Roland Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### ricardo VILLARREAL 5 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great service ##### ricardo VILLARREAL Stayed 3 nights in May 2025 ### 10/10 Excellent #### RAMI 6 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We recently stayed at the Mousai Hotel in Cancún and had an absolutely amazing experience. From the moment we arrived, the service was warm, attentive, and professional. The rooms were spacious, spotless, and beautifully designed with breathtaking views. Jose at the front desk was very nice and welcomed us in to this amazing hotel. This was like a 6 star hotel we stayed at in Dubai last year!! The food at the NOI restaurant was five-star quality, with so many options that we looked forward to each meal. The pools, beach, and amenities were all top notch, making it the perfect vacation of relaxation and luxury! Alexa at the concierge helped us with all our reservations and Alfredo who was our waiter at the rooftop pool was awesome!! Very nice staff all around. We will definitely come back and tell all our friends!!! ##### RAMI Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Arjun 25 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and fantastic amenities. Coming again ##### Arjun Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Diane 18 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Been to the Garza Blanca many times it’s nice. They have the Mousai for the adults only now. ##### Diane Stayed 5 nights in Apr 2025 ### 10/10 Excellent #### Anthony 3 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everyone was friendly and property was clean. ##### Anthony Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Tyler 3 Feb 2025 Wonderful property. All around 5 star experience. ##### Tyler Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Brooks 6 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was awesome! Especially Francisco and Abi. Our stay was very windy, but staff made it amazing anyways. Rooms, facilities and food were all very good. Overall no complaints. ##### Brooks Stayed 5 nights in Apr 2025 ### 10/10 Excellent #### Samuel 1 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The perfect scape hotel - other than the seaweed Hotel Mousai has amazing service (truly over the top) and the property and views are beautiful. Restaurant NOI is excellent - breakfast & dinner. Some of the others are a bit crowded and not as special, though very satisfactory. Pool areas are exquisite. Spa is fantastic. Only downside of this incredible resort is lots (!) of seaweed on the natural beach, which makes swimming/snorkeling in front of the hotel a “no go”. Regardless, it’s one of the finest hotels I’ve ever stayed at, and guests are treated with sincere care. ![](https://a.travel-assets.com/ugc/hotel-reviews/c58ce4e0-7a6b-4b04-9a56-0a73dc8c8594-1751408576411.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ff6c6d06-1976-4654-843a-0960756840f9-1751408576405.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/55f52fd8-3aeb-4dc2-8166-f14dfab719f3-1751408580283.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/97ecf1b9-fa49-4605-a001-aadbc5a21a74-1751408578585.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Samuel Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Michelle 8 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful stay for 20th anniversary This is a beautiful resort. The rooms were gorgeous and very high tech. The staff were attentive. It is incredibly peaceful at this resort and you can use the next door hotels if you want a little more action. They also have a lovely garden area in the evenings with live music and dancing which was very enjoyable. ##### Michelle Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Sam 7 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities Everything was great. 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