Title: Sensira Resort & Spa Riviera Maya Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=180137&destination=Puerto+Morelos%2C+Quintana+Roo%2C+Mexico&selected=113416941&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Sensira Resort & Spa Riviera Maya ## Photo gallery for Sensira Resort & Spa Riviera Maya ![4 outdoor pools, free pool cabanas, pool umbrellas - Sensira Resort & Spa Riviera Maya (Puerto Morelos)](https://images.trvl-media.com/lodging/114000000/113420000/113417000/113416941/c0928a57.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Amber Room | Premium bedding, pillow-top beds, free minibar, in-room safe - Sensira Resort & Spa Riviera Maya (Puerto Morelos)](https://images.trvl-media.com/lodging/114000000/113420000/113417000/113416941/3a4d7f28.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Agatha Queen | Premium bedding, pillow-top beds, free minibar, in-room safe - Sensira Resort & Spa Riviera Maya (Puerto Morelos)](https://images.trvl-media.com/lodging/114000000/113420000/113417000/113416941/ab38810f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![4 outdoor pools, free pool cabanas, pool umbrellas - Sensira Resort & Spa Riviera Maya (Puerto Morelos)](https://images.trvl-media.com/lodging/114000000/113420000/113417000/113416941/a1b57735.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Ruby Suite | Premium bedding, pillow-top beds, free minibar, in-room safe - Sensira Resort & Spa Riviera Maya (Puerto Morelos)](https://images.trvl-media.com/lodging/114000000/113420000/113417000/113416941/698ff43a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Take advantage of a nightclub, a poolside bar and a coffee shop/cafe at Sensira Resort & Spa Riviera Maya. Indulge in a massage at Inspiration Spa, the on-site spa. Be sure to enjoy a meal at any of the 5 on-site restaurants. In addition to 5 bars and a business centre, guests can connect to free in-room WiFi, with a speed of 25+ Mbps. ## Reviews 7.4 Good ## Popular amenities - Pool - Hot tub - Spa - Parking included - Free Wi-Fi - Restaurant ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-26&endDate=2026-03-27&selected=113416941&PinnedHotelID=113416941&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-26&endDate=2026-03-27&selected=113416941&PinnedHotelID=113416941&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-28&selected=113416941&PinnedHotelID=113416941&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-28&selected=113416941&PinnedHotelID=113416941&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=113416941&PinnedHotelID=113416941&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=113416941&PinnedHotelID=113416941&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=113416941&PinnedHotelID=113416941&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=113416941&PinnedHotelID=113416941&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-Morelos-Hotels-Sensira-Resort-Spa-Riviera-Maya.h113416941.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-Morelos-Hotels-Sensira-Resort-Spa-Riviera-Maya.h113416941.Hotel-Information) ## About the area Located in Puerto Morelos, Sensira Resort & Spa Riviera Maya is on the beach. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Travelling with kids? Consider Arrecife de Puerto Morelos National Park, or check out an event or a game at El Rey Polo Country Club. [Visit our Puerto Morelos travel guide](https://www.expedia.co.uk/Puerto-Morelos.dx180137) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.90891%2C-86.84782&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=AUBYl5yP00AI9ryXRQX850HxrvQ=) KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, Puerto Morelos, QROO, 77580 ### What's nearby - ![Arrecife de Puerto Morelos National Park](https://images.trvl-media.com/place/180137/91c140e6-a78d-4ca6-83f5-1d5730a86379.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Arrecife de Puerto Morelos National Park 5 min walk \- 0.3 miles - ![Puerto Morelos beach Mayan riviera Caribbean sea](https://images.trvl-media.com/place/690454137564835840/b5db516e-96e3-49fc-9c9d-0ee2231dea5e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Puerto Morelos Beach 14 min drive \- 6.8 miles - ![Ojo de Agua Beach](https://images.trvl-media.com/place/180137/a7a5559f-62e3-4be1-accb-ad55be5a4839.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Ojo de Agua Beach 17 min drive \- 8.3 miles - ![Cancun_PuertoMorelosTownSquare_6260342163](https://images.trvl-media.com/place/6260342/91f7d9c0-bd25-4ec3-a5e7-86e5fe431e40.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Puerto Morelos Town Square 17 min drive \- 8.5 miles - Moon Palace Golf Club 16 min drive \- 10.1 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 23 min drive ### Restaurants - Le Chique 7 min drive - Preferred Club Bar 7 min drive - Frank & Lola's Italian Trattoria 6 min drive - Lobby Bar 3 min walk - Mojito Bar 7 min drive ## About this property ### Sensira Resort & Spa Riviera Maya Luxury family-friendly hotel A nightclub, a poolside bar and a coffee shop/cafe are just a few of the amenities provided at Sensira Resort & Spa Riviera Maya. Treat yourself to a massage at Inspiration Spa, the on-site spa. Be sure to enjoy a meal at any of the 5 on-site restaurants. In addition to 5 bars and a business centre, guests can connect to free in-room WiFi, with a speed of 25+ Mbps. You'll also find perks such as: - 4 outdoor pools and a children's pool, along with free cabanas and pool umbrellas - Free self-parking - Breakfast (surcharge), smoke-free property and ATM/banking services - A 24-hour front desk, 3 meeting rooms and concierge services Room features All 359 rooms boast comforts, such as premium bedding and pillow menus, in addition to thoughtful touches, such as air conditioning and free stocked minibars. Extra conveniences in all rooms include: - Showers, free toiletries and hairdryers - Flat-screen TVs with cable channels - Wardrobes/cupboards, balconies and daily housekeeping ## Similar properties ![On the beach, white sand, beach umbrellas, beach towels](https://images.trvl-media.com/lodging/108000000/107300000/107292600/107292520/b31586e0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Iberostar Selection Riviera Cancún - All Inclusive Puerto Morelos - Pool - Breakfast included - All-inclusive - Spa 7.8 Good 271 reviews £227 includes taxes & fees 5 Apr - 6 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=107292520&PinnedHotelID=107292520&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/40000000/39140000/39132600/39132531/d8e4ec8f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive Costa Mujeres - On private beach - Pool - Hot tub - Breakfast included 8.4 Very good 1,353 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=39132531&PinnedHotelID=39132531&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/24000000/23310000/23304900/23304849/66a6f84c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dreams Vista Cancun Golf & Spa Resort - All Inclusive Puerto Juarez - On private beach - Pool - Breakfast included - All-inclusive 8.4 Very good 1,000 reviews £331 includes taxes & fees 18 Apr - 19 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-18&endDate=2026-04-19&selected=23304849&PinnedHotelID=23304849&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/2000000/1500000/1498200/1498129/1ff3f5cb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Melia Casa Maya Cancun All Inclusive Zona Hotelera - Pool - Hot tub - All-inclusive - Spa 8.2 Very good 435 reviews £271 includes taxes & fees 14 Apr - 15 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=1498129&PinnedHotelID=1498129&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/20000/13700/13655/752f0c8b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Royal Solaris Cancun - All Inclusive Zona Hotelera - Pool - Breakfast included - All-inclusive - Spa 7.8 Good 1,455 reviews £247 includes taxes & fees 12 Apr - 13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=13655&PinnedHotelID=13655&HadPinnedHotel=true®ionId=-1&adults=2) ![9 restaurants, breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/1000000/10000/1200/1112/1014bb8c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Americana Condesa Cancun All Inclusive Zona Hotelera - Pool - All-inclusive - Spa - Pet-friendly 8.8 Excellent 3,917 reviews £284 includes taxes & fees 18 Apr - 19 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-18&endDate=2026-04-19&selected=1112&PinnedHotelID=1112&HadPinnedHotel=true®ionId=-1&adults=2) ![4 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/b73026f8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Grand Cancun All Inclusive Zona Hotelera - Pool - Spa - All-inclusive - Kids’ pool 7.4 Good 1,000 reviews £284 includes taxes & fees 28 Mar - 29 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) ![9 bars/lounges, 5 swim-up bars, beach bar](https://images.trvl-media.com/lodging/16000000/15200000/15194600/15194504/40a9a931.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Moon Palace The Grand Cancun - All-inclusive Cancun - On private beach - Pool - Breakfast included - All-inclusive 8.6 Excellent 1,922 reviews £586 includes taxes & fees 21 Apr - 22 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-21&endDate=2026-04-22&selected=15194504&PinnedHotelID=15194504&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/c92dbb70.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Cancun All Inclusive Zona Hotelera - Pool - Hot tub - All-inclusive - Spa 7.6 Good 1,288 reviews £238 includes taxes & fees 12 Apr - 13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=27370041&PinnedHotelID=27370041&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium Deluxe Villa | View from room](https://images.trvl-media.com/lodging/1000000/20000/16800/16746/260c488c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Americana Cancun Villas Zona Hotelera - Pool - Hot tub - Spa - Pet-friendly 8.6 Excellent 1,115 reviews £185 includes taxes & fees 13 Apr - 14 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-13&endDate=2026-04-14&selected=16746&PinnedHotelID=16746&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=113416941&PinnedHotelID=113416941&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=113416941,107292520,39132531,23304849,1498129) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site self parking ### Food and drink - Breakfast available for a fee - 5 bars/lounges - 5 restaurants - A coffee shop/cafe - A poolside bar - Snack bar/deli ### Things to do - 4 outdoor pools - Children's pool - Free children's club - Full-service spa - Hot tub - Nightclub ### Family friendly - 4 outdoor pools - Children's pool - Free babysitting - Free children's club - Free supervised activities for children - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Luggage storage ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Business services - 3 meeting rooms - Business centre - Conference centre (6,771 square foot of space) ### Outdoors - Free pool cabanas - On the beach - Pool umbrellas ### Full-service spa - Hot tub - Massage - Spa open daily - Steam room ### Accessibility - No lift ### More - Smoke-free property ## Room amenities ### Bedroom - Pillow menu - Pillowtop mattress - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Shampoo - Shower - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Espresso maker - Free bottled water - Free stocked minibar ### More - Air conditioning - Free local calls - Mobile key entry - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 3.95 per accommodation, per night We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Sensira & Spa Riviera Maya Sensira Resort Spa Riviera Maya Sensira Resort & Spa Riviera Maya Hotel Sensira Resort & Spa Riviera Maya Puerto Morelos Sensira Resort & Spa Riviera Maya Hotel Puerto Morelos ## Frequently asked questions ### Does Sensira Resort & Spa Riviera Maya have a pool? ### Is Sensira Resort & Spa Riviera Maya pet-friendly? ### How much is parking at Sensira Resort & Spa Riviera Maya? ### What time is check-in at Sensira Resort & Spa Riviera Maya? ### What time is check-out at Sensira Resort & Spa Riviera Maya? ### Where is Sensira Resort & Spa Riviera Maya located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Sensira Resort & Spa Riviera Maya Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.2 Amenities ### 8.6 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 12 8 - Good 5 6 - Okay 7 4 - Poor 2 2 - Terrible 4 ## Reviews Verified ### 6/10 Okay #### Filomena 9 Dec 2025 Liked: Cleanliness Disliked: Amenities Room was nice , clean and in good condition. ##### Filomena Stayed 7 nights in Dec 2025 Verified ### 8/10 Good #### Hal William 2 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The resort was spotless , very friendly staff and a very kid friendly resort ! The ocean water was a dark brown the entire two weeks we were there , that was the only issue ! ![This was the color of the ocean here , otherwise the resort was good ](https://a.travel-assets.com/ugc/hotel-reviews/d323a3a4-959f-452d-a986-6d47c51932a1-1764695843831.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Hal William Stayed 14 nights in Nov 2025 Verified ### 10/10 Excellent #### Amar 3 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities The food was really good quality, including the services in the general areas, the best part is the cabanas right on the beach. ![](https://a.travel-assets.com/ugc/hotel-reviews/2900c1a2-59ef-42d6-8f93-17a50f065112-1748919278183.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b33887ae-fd30-41fe-b2ae-2791820ebaf1-1748919279797.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ac4d1636-793b-45b2-b7b4-73c28aa98fdf-1748919273903.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c488796a-18b0-4a44-b765-8897fbe5df26-1748919280668.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Amar Stayed 4 nights in May 2025 Verified ### 4/10 Poor #### Martin Todorov 18 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities The resort presents a visually appealing appearance, with beautifully landscaped grounds and attractive architecture. The staff members were exceptionally helpful and attentive, always ready to assist with any requests. The rooms were meticulously maintained and spotless, ensuring a comfortable stay. However, despite these positives, the overall experience was disappointing. The food quality and variety were particularly lacking; the menus offered very limited options daily, with repetitive dishes that failed to meet expectations. Additionally, guests often had to wait in long lines to receive their meals, which detracted from the overall enjoyment of the stay. Having visited Mexico numerous times, we found this to be the first occasion where the food offerings were so unsatisfactory and monotonous. ##### Martin Todorov Stayed 6 nights in Nov 2025 Verified ### 8/10 Good #### Rachel 4 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We really enjoyed our stay in Sensira resort. The team and staff were excellent and very welcoming. Some of the facilities were out of service. The mini golf looked as it under maintenance. The cinema room was a bit dirty most of the day and the popcorn machine was broken. As for the food, it was on the lower average. The bar next to the beach had some nice bar food. The Italian place had awful pizza. Although they make it there, it was raw in the middle and with too much cheese. It felt like a microwave pizza. I suggest them to change the recipe. Pizza is not an expensive food, but it needs to be made properly. (It is something with the dough). The steak place had really thin steaks which made them all well done (besides the fillet). The buffet was ok, nothing special… Overall we enjoyed our stay. ##### Rachel Stayed 4 nights in Apr 2025 Verified ### 10/10 Excellent #### jose 1 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Food pool rooms great value ##### jose Stayed 2 nights in Jun 2025 Verified ### 10/10 Excellent #### Saahil 6 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Thank you ! ##### Saahil Stayed 5 nights in Jul 2025 Verified ### 10/10 Excellent #### Sasha 21 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Getting there was bumpy due to the city road but man this place is beautiful and you forgot all about that and transform into a different world. They have everything you need right there to enjoy your time and peace. ##### Sasha Stayed 4 nights in May 2025 Verified ### 10/10 Excellent #### Henry 3 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities I like the entertainment at 9pm. In the theatre ##### Henry Stayed 7 nights in Jun 2025 Verified ### 8/10 Good #### Jill 7 Jun 2025 Liked: Cleanliness, property conditions & facilities We had issues surrounding certain restaurants only on certain days ##### Jill Stayed 7 nights in May 2025 Verified ### 6/10 Okay #### Nhu Ngoc 27 Jun 2025 Need to improve connect all infomation w all receptionist ##### Nhu Ngoc Stayed 4 nights in Jun 2025 Verified ### 2/10 Terrible #### joshua 9 Jun 2025 Disliked: Cleanliness, amenities, property conditions & facilities The property is scheming it’s two different listings on Expedia, not clear on all inclusive or not, the front desk was very unhelpful. Its an all inclusive resort so we were under the impression that it was all inclusive, but once we got to the property they wouldn’t allow us to change the booking or anything and we had to pay an extra 300 per person to just add all inclusive. We spent two hours in the lobby trying to get this handled, Expedia was no help either. Then the resort was very empty and the lobby smelled. The showers are all glass and open so if your staying with family like we were you have to leave the room just so they can shower. The resort on the other hand was very beautiful and the staff was amazing especially Domingo and Angel. The food throughout the whole resort was also delicious on top of having all top shelf liquor which was amazing. ##### joshua Stayed 3 nights in Jun 2025 Verified ### 6/10 Okay #### Jessica 25 Aug 2025 Liked: Cleanliness, staff & service Eric, front desk was as helpful as he could be, especially after our reservation was not properly transferred from expedia, resulting in us NOT being listed as all inclusive. Got into a room early, however as time went on realized we were constantly hearing what sounded like furniture being dragged back and forth. All day and night. Had to wear ear plugs just to try to sleep through it. Come to find out our room was directly above the buffet which is open basically all day and when not opened, being cleaned. Sounds were especially bad in the 1, 3, and 4-530ish AM hours. Otherwise, room was nice and was kept very clean. As for the advertised kids activities, pretty disappointing. My kids (8 year old twins) were kicked out of the trampoline area by a worker stating that they were too tall. He forced them out and made them stand against a ruler which was ridiculous. They are average sized 8 year olds, if anything maybe smaller than kids their age, yet somehow too tall? They were embarrassed as of they had done something wrong which they absolutely didn't and devastated because the trampoline area was a big reason we booked here. There was also supposed to be an area with air hockey and foosball. This room was empty, with only 1 foosball table. Gaming area advertised 7-8 screens. There were only 3, with each only allowed 1 controller. Area was not air conditioned and chairs were dirty. More disappointments as well but made the best of it as a family. Likely won't return. ##### Jessica Stayed 7 nights in Aug 2025 Verified ### 2/10 Terrible #### Beatriz 20 Oct 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Pésima experiencia en el check in como clientes VI La primer noche no estaba surtido el bar, no habia amenidades en el baño, la recepcion fue pésima nos tuvieron afuera ya que nuestro nombre no estaba inclyido en su lista, despues en recepcion mencionaron que no estaba nuestra reservación llamé al swrvicio de hotels y nl pude entrar a la llamada con mi numero de reservacion, hasya la 4a ocasión me atendieron amablemente y resolvieron el problema cuando con mi teléfono le comuniqué al de recepción, el cual no fue amable ni empático y después de un par de horas nos dieron acceso a las habitaciones. ##### Beatriz Stayed 2 nights in Oct 2025 Verified ### 8/10 Good #### Ramiro Jose 19 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me gustaron mucho las instalaciones para los niños pero el area de niños chiquitos la cerraban a las 10:00 pm y el resto para niños mas grandes a las 11:00\. Porque no cierran todo a la misma hora. ##### Ramiro Jose Stayed 5 nights in Aug 2025 Verified ### 10/10 Excellent #### Gicela 16 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La propiedad muy bien, solo que yo pagué un todo incluido según la página de Expedia y al llegar no se respetó ni el hotel ni Expedia ##### Gicela Stayed 1 night in May 2025 Verified ### 4/10 Poor #### Paulina Berenice 7 May 2025 Liked: Cleanliness Regresé después de un año, por la grata experiencia que tuve en 2024, sin embargo, dudo que alguna vez regrese. Solicité ##### Paulina Berenice Stayed 6 nights in Apr 2025 Verified ### 10/10 Excellent #### Joubert 8 Jan 2026 ##### Joubert Stayed 5 nights in Sep 2025 Verified ### 6/10 Okay #### Jeff 1 Dec 2025 ##### Jeff Stayed 3 nights in Nov 2025 Verified ### 6/10 Okay #### Luis Enrique 25 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Luis Enrique Stayed 2 nights in Aug 2025 Verified ### 2/10 Terrible #### Osman 12 Aug 2025 ##### Osman Stayed 5 nights in May 2025 Verified ### 10/10 Excellent #### Tim M 31 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Tim M Stayed 3 nights in Jul 2025 Verified ### 10/10 Excellent #### Mary 13 Jul 2025 ##### Mary Stayed 5 nights in Jul 2025 Verified ### 2/10 Terrible #### Carlos 6 Jul 2025 ##### Carlos Stayed 1 night in Jul 2025 Verified ### 6/10 Okay #### Manuel 30 Jun 2025 Disliked: Staff & service ##### Manuel Stayed 1 night in Jun 2025 ---