"We had a very enjoyable stay - excellent room facilities, breakfast, staff service and general amenity.
One query was not being able to include our ten nights on the IHG Rewards despite booking at an IHG hotel! As regular travellers this was disappointing.
Stuart & Margaret Walker"
"The breakfast was of poor quality, the plates were hot because the food was cold. The staff logging in was rude and made us wait to be seated by completely ignoring us while she used the computer. I asked if they had any rolls I was told bluntly we don’t do rolls although they did gluten free rolls. Only one drinks machine worked, the toast machine didn’t actually toast the bread. I did observe they had gluten free rolls?
When at the brassiere bar I asked for a straw for a Pimms and was told there was none. One of the food options had run out at the bar - this was at 1830. The food we ordered “mouls Marineir was not very warm and the fries were cold.
After all of the above we decided to eat out for dinner. I think much more effort could be expended in food quality and staff politeness"
"We were warmly welcomed, and even though we had arrived just as they were preparing to close the restaurant, they kept a table for us, and as it happens, some other latecomers. The food was freshly prepared, and worth the wait. In the morning the courtesy continued, attentive without being overbearing. Setting was good too. Highly recommended."
"We had a lovely time at the Pheasant Hotel, the staff were very hard working, could not do any more to make our stay relaxing, happy smiling staff, the hotel was on a country lane so very quite, food was delicious ,room was good, quiet, view was just of the grass bank, but we were only in the room to sleep. In a good position to explore all of the coast line, which was just beautiful .We would happily go back to this hotel."