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"We didn’t need to spend much time in the hotel but I got a bad feeling before arriving because I wanted to check about parking there early. Nobody answered the phone after 7 separate attempts and I had to contact Expedia. Nobody on reception most times we passed by. A note said about staff shortages and to ring a bell. The room was clean but nothing worked. We could barely pick up the WiFi and our room was above reception. The fridge was warmer than the room and the TV just had random channels and no signal for any streaming services. It could be a really nice place if some effort was put into some simple maintenance and someone could answer the telephone. I can’t believe a business in the hospitality industry doesn’t think it’s important to answer the telephone to their customers."

"Breakfast was excellent. I liked the safe and the fridge in the room. A couple of things about the room could be improved: 1. Add a little rubber stopper to the handle of the door into the bathroom. Very small, nearly invisible but would prevent the door banging into the bathroom wall. 2. The top left hand drawer of the little table was not very well put together and seemed in danger of falling apart when opened. This is really information for the hotel rather than for other travellers."

"Great location. I was there for a business meeting. The "

"Lovely, clean, perfect."

"Room was excellent. Staff at reception was helpful. Location is convenient. Breakfast was a bit basic in comparison, same as in budget ibis I stayed just days before. Expected more variety and better quality."

"Great location and ideally placed for all the main attractions. The room was small, compact and quiet and had everything I needed. The hotel was great value for the money"

"Incredible views from a good size room on the 14th floor. "

"room was huge. really pleased to have fridge in my room. chair & side table provided. good air conditioning. modern bathroom. i would definitely stay there again. "

"Excellent location. Cabot circus literally across the road. Staff friendly and helpful. Breakfast good. Room was average clean. Underside of bath handle was gross. Corners of room dusty and set of daughter's asthma when she was hiding there. Beds are very springy. Rooms very warm, air con limited. Shower tap was not working properly so water was very hot. Rooms quiet or a hotel next to a main road. Water dispensers on each floor which was good. Would not stay again. Slept badly and room not 4*."