We had a lovely overnight stay in the hotel. The majority of staff were excellent, welcoming and very helpful. One on reception on Sunday seemed a bit annoyed when our cards stopped working - apparently because we were due to book out that day.
The picture of the hotel is misleading, we arrived on foot and didn't recognise it from the website photo, in reality it is much darker.
The hotel is handy for the city, Temple Meads station and the Hippodrome. However, we felt it was overpriced especially when we checked later and saw offers considerably less than we paid. Lesson learned. Book; check a day or 2 before, rebook and cancel first booking - or contact the hotel direct.
Overall a good place to stay.