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"I booked the Lakes hotel for my husband’s birthday. I requested a surprise package which included balloons and confectionary. We had a complimentary upgrade to the Windermere suite as this made it even more special for my husband and he was really over the moon with the views. From start to finish the staff were welcoming, kind and really helpful. On arrival, Mali one of the receptionist gave us a tour of the hotel. Mark showed us to our room and showed us how to use the hot tub etc. We enjoyed the using spa facilities and we also dined in one of the hotel restaurants called Mizumi. The food was lovely and staff were helpful. Thank you for this amazing stay, it was amazing!"

"Great location really friendly staff over all brilliant stay"

"The staff was amazing and really friendly. The bed was heavenly! "

"Hotel was great. Made really special from the beginning when Muhammad on reception was so friendly and helpful. "

"Our first time at lakes and what a lovely hotel and great staff what work there , I Cannot remember the name of the therapist from the spa who gave me a facial & massage she was the tonic I needed thank you.we couldn’t fault the hotel from start to finish thank you all , and the chef on barbecue how impressive "

"Room was nice. Food was amazing!"

"Rooms furnished to a high standard. Hotel extreemly clean. Breakfast was beautiful. Spa was amazing, as was the view. Staff very friendly and approacbale. Amazing stay."

"Staff were amazing so helpful and friendly and the hotel was immaculate we will definitely be visiting again "

"Everything about this say was perfect. The staff were lovely, the room was beautifull with the view over the lake and was very clean and tidy. The food was delicious. We will be stopping again when we are in your direction "