Ratings based on 149 Verified Reviews

4.3 out of 5
69% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller from Chicago

Posted 16-Sep-2018
Premium rooms are large with great linens. Bathroom is ample with double sinks and a balcony! The staff was very helpful with every question and concern. The hotel is ideally located away from the tourist crowd but just steps from a subway stop connecting you with all of Madrid. Breakfast features made to order omelets and a nice cold buffet. Only real drawback is the lack of room service but multiple restaurants are nearby. Would definitely stay again.
Comment from Hotel Management
17-Sep-2018 by Amaury Cabañas, Hotel Management
Dear Derrick, We are delighted to read this lovely review you wrote! Thank you for your effort and for sharing your honest opinion. Our entire team works hard every day to make our guests days with us the best possible and we are happy we could do this for you. Best regards.
5 out of 5
Recommended
for Everyone
by a verified traveller from Wigan, UK

Great place to rest your head.

Posted 17-Aug-2018
We arrived early and the staff had no issue allowing us to check in before 2pm. We had a premium room booked and it was exactly what we needed. Great big comfy bed, nice bathroom with a good shower and plenty of space so we weren’t falling over each other. The metro station right outside the door was great. It meant any part of Madrid was only minutes away. Plus if you cross the road and head straight up there is a good selection of bars to grab a drink. All in all I can’t say enough about the hotel. Nice and quiet, staff were friendly and helpful and the rooms were comfy so you had a good sleep ready for the next day!!
Comment from Hotel Management
19-Aug-2018 by Amaury Cabañas, Hotel Management
Dear Steven , We are delighted to read this lovely review you wrote! Thank you for your effort and for sharing your honest opinion. Our entire team works hard every day to make our guests days with us the best possible and we are happy we could do this for you. It has been a pleasure serving you and we sincerely hope we will be seeing more of you in the future ;) Kindest regards.
5 out of 5
by a verified traveller

Posted 13-Aug-2018
Comment from Hotel Management
19-Aug-2018 by Amaury Cabañas, Hotel Management
Dear , We appreciate your comment and are very happy to read you had a good stay with us! We hope we´ll get to see you again in the future. All the best.
5 out of 5
by a verified traveller

Posted 31-Jul-2018
Comment from Hotel Management
08-Aug-2018 by Amaury Cabañas, Hotel Management
Dear guest, We appreciate your comment and are very happy to read you had a good stay with us! We hope we´ll get to see you again in the future. All the best.
5 out of 5
Recommended
for Everyone
by a verified traveller

Posted 30-Jul-2018
Should have placed a tissue box in the room, not just toilet paper.
Comment from Hotel Management
08-Aug-2018 by Amaury Cabañas, Hotel Management
Dear guest, We are so glad to know that your stay met expectations. We are working hard to improve and your comment is really helpful. We hope we´ll get to see you again in the future. Kind regards
5 out of 5
by a verified traveller from NYC

Posted 23-Jul-2018
Pillows - amazing. Had the suite and it was well kept and beautifully furnished. Had two balconies which was a plus! Location was great - close to many eateries and restaurants. Taxi service in Madrid is impressive (way more then home - NYC).
Comment from Hotel Management
08-Aug-2018 by Amaury Cabañas, Hotel Management
Dear Maria, We´d like to thank you for your kind words and for having chosen us for your stay in Madrid. It was a pleasure to serve you! We are happy you enjoyed your stay with us and sincerely hope we will see you again in the future. Kindest regards
4 out of 5
Recommended
for Everyone
by a verified traveller from Australia

Nice, clean hotel. Great spot.

Posted 24-Jun-2018
2nd Ine Shot we’ve stayed. Very comfortable beds. Good bathroom. Helpful staff. Great location near to Placa Oliveria with great eateries under the trees.
Comment from Hotel Management
05-Jul-2018 by Amaury Cabañas, Hotel Management
Dear Lozza, Wow! what a great review, thank you for your time and effort We are delighted you had a happy stay with us and that we were able to meet your expectations. We put daily effort in making our guests days with us the best possible. Kind regards.
5 out of 5
by a verified traveller

Fantastic Hotel

Posted 08-Jun-2018 on Hotels
We had a wonderful stay we booked a premium room. The bed was huge and so comfortable. The double sinks in the bathroom and wonderful walk in shower was fabulous. The many windows were also fantastic. We loved the touch of a robe and slippers. The only thing we didn’t like was the breakfast it was awful there’s no choice and the tables were not being cleared off very quickly. There was only one girl on that could have been why but breakfast is a huge let down
Comment from Hotel Management
22-Jun-2018 by Amaury Cabañas, Hotel Management
Dear Shauna , Thank you so very much for your wonderful comments about us! We work hard to deliver an excellent experience to our guests and we love reading that we could make that happen for you. We hope we will see you again whenever your travels bring you back to Madrid. Kindest regards.
5 out of 5
by a verified traveller

Posted 29-May-2018 on Hotels
Comment from Hotel Management
04-Jun-2018 by Amaury Cabañas, Hotel Management
Dear Ivan, thank you very much for your positive review. It has been a pleasure serving you and we will be delighted to welcome you back whenever you decide to return. Kind regards.
5 out of 5
Recommended
for Everyone
by a verified traveller from Washington, D.C

A+ for Effort

Posted 21-May-2018
Clean, nice room, with a small enclosed balcony like sunroom, but works well for smokers. The staff was very friendly and easy to talk to. Even though the rooms/hotel isn’t first class, they do everything they can to make your experience first class.
Comment from Hotel Management
29-May-2018 by Amaury Cabañas, Hotel Management
Dear Sarah, What a great review, thnaks a lot for the time to write your comment, we are so happy you enjoyed your stay in Madrid with us and we really appreciate your kind words. Hope to see you soon in our hotels. Best regards.