Axel Hotel Madrid - Adults Only

Photo gallery for Axel Hotel Madrid - Adults Only

Featured image
Outdoor pool
Outdoor pool
Premium bedding, minibar, in-room safe, free WiFi
Premium bedding, minibar, in-room safe, free WiFi

Overview of Axel Hotel Madrid - Adults Only

Axel Hotel Madrid - Adults Only

4.0 star property

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
Atocha 49, Madrid, 28012

Explore the area

  • Popular LocationPuerta del Sol6 min walk
  • Popular LocationPlaza Mayor9 min walk
  • Popular LocationGran Via Street11 min walk
  • AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)17 min drive

Choose dates to view prices

About this area

Madrid

Axel Hotel Madrid - Adults Only is located in Madrid Centro, a neighbourhood in Madrid. Royal Palace of Madrid and Paseo del Prado are notable landmarks, and the area's natural beauty can be seen at El Retiro Park and Madrid Rio. Check out an event or a game at Santiago Bernabeu Stadium, and consider making time for Madrid Zoo Aquarium, a top attraction not to be missed. Guests love the hotel's location for the sightseeing.

What's nearby

  • Lavapies - 3 min walk
  • Puerta del Sol - 6 min walk
  • Plaza Mayor - 9 min walk
  • Thyssen-Bornemisza National Museum - 10 min walk
  • Gran Via Street - 11 min walk

Getting around

  • Anton Martin Station - 1 min walk
  • Madrid (XOC-Atocha Train Station) - 14 min walk
  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) - 17 min drive

Restaurants

  • Las chicas, los chicos... — 1 min walk
  • Casa Patas - 2 min walk
  • Museo del Jamón - 2 min walk
  • Lamiak - 2 min walk
  • Viet Nam - 2 min walk

About this property

Axel Hotel Madrid - Adults Only

Adults-only Madrid hotel in Madrid Centro, walk to Puerta del Sol
An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. All 88 rooms provide in-room free WiFi, minibars and flat-screen TVs. Guests will also find premium bedding, hairdryers and safes.
Axel Hotel Madrid - Adults Only offers 88 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers, slippers, designer toiletries and hairdryers. This Madrid hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQ) guests.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 7 AM–11 AM on weekdays and 8 AM–11:30 AM on weekends: EUR 13.00 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar

Things to do

  • Fitness centre
  • Outdoor pool
  • Spa services

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • Spanish

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hairdryer
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Minibar

More

  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to March 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 13.00 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Axel Hotel Madrid Adults
Axel Madrid Adults
Axel Madrid Adults Only Madrid
Axel Hotel Madrid - Adults Only Hotel
Axel Hotel Madrid - Adults Only Madrid
Axel Hotel Madrid - Adults Only Hotel Madrid

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 494 out of 892 reviews
5 - Excellent 55%
Rating 4 - Good. 288 out of 892 reviews
4 - Good 32%
Rating 3 - Okay. 69 out of 892 reviews
3 - Okay 8%
Rating 2 - Poor. 22 out of 892 reviews
2 - Poor 2%
Rating 1 - Terrible. 19 out of 892 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

4/5 Good

Liked: Staff & service, property conditions & facilities
Its so special. It's one of the best gay hotels
Stayed 4 nights in Jan 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, extremely clean room! Loved it, thank you for a lovely experience!
Stayed 8 nights in Nov 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente , todo el personal fue muy amable , el trato fue genial.
Stayed 6 nights in Nov 2021

1/5 Terrible

Disliked: Staff & service, property conditions & facilities
Safety at risk: robbed at check-in lobby
We have stayed at Axel chain hotels before, and we have appreciated the hotel’s focus on the LGBTQ+ guests, in particular knowing safety is a core value. Unfortunately, the Axel Madrid Hotel is not safe; there’s very little focus on safety and current safety measures need major improvements. Upon arriving at check-in, and in less than 2 minutes, one of our main carry-on bags was immediately stolen. Security footage shows two men observing the hotel guests for hours INSIDE the hotel and then stealing one of our main bags. The lobby staff admitted this has happened already - e.g., guest luggage has been stolen before. This is appalling to hear and it’s dangerous to the safety of their guests. The issue is their main glass door was left open and stayed open all of last week. It is not locked at night and there is no physical security. Local management, led by Antonio, did not take responsibility for hotel safety. They deferred to their insurances to cover the robbery, but the insurers argued that it was not a robbery unless there was a physical assault. I guess you have to be beaten and robbed in a LGBTQ+ hotel to get any kind of restitution. Again, this happened in broad daylight within the hotel property in the main lobby. There are other quality hotel options in Madrid. Do not stay at the Axel. You might find yourself without your passport, your belongings - and more importantly, your peace of mind.
Stayed 5 nights in Oct 2021

2/5 Poor

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2021