Dear Hotel is efficient, modern, clean and comfortable. We had a triple and it was really cute and charming, with a clean room design. The shower and toiletries are good, the beds are super comfy. We went in Feb 2020 and the heat/AC worked really well. It isn’t too noisy at night and has a fabulous location. The breakfast is elaborate and on the beautiful rooftop. The hotel is on Gran Via, A street full of restaurants and cafes. The hotel provided great coffee and tea in the room, with hair dryer, phone, a fridge. Service was excellent. I would stay here again in a heartbeat.