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Reviews of Globales Acis & Galatea

3 out of 5
Globales Acis & Galatea
Galatea 6, Madrid, Madrid

Reviews

8.2

Very good

Rating 10 - Excellent. 157 out of 370 reviews" "
Rating 8 - Good. 139 out of 370 reviews" "
Rating 6 - Okay. 42 out of 370 reviews" "
Rating 4 - Poor. 17 out of 370 reviews" "
Rating 2 - Terrible. 15 out of 370 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Mario, Phoenix

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Rooms are super small!
Stayed 1 night in Apr 2024
Response from Thank you for choosing our hotel to stay in the to on 19 Apr 2024
Dear Mario,Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, thats why we appreciate your comments.Sincerelly,Carmen NúñezQuality Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is relatively close to the airport. The hotel staff is nice and informative. The single room is clean but rather small and walls are made of paper. The hotel was supposed to have an airport tranfer but for one or other reason I did not get the pick up or drop off. There is a bus 200 that stops a km from the hotel.
Stayed 1 night in Dec 2023
Response from Carmen - Quality Manager on 10 Jan 2024
Dear customer,Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, thats why we appreciate your comments.We would like to apologize for the issues you may have during your stay with us. Our free transfer service to/from the airport and IFEMA works from monday to friday (not holidays, bank days or weekends) from 8.30 am till 10.30 pm. We are so sorry if during your stay you couldn't use this service.It will be a pleasure for all of us to see you again in future occasions in Madrid.Sincerelly,Carmen NúñezQuality Manager

2/10 Terrible

Mario

Disliked: Cleanliness, property conditions & facilities
Great place if you enjoy listening everything from the adyacent rooms.
Stayed 1 night in Dec 2023
Response from Carmen - Quality Manager on 10 Jan 2024
Dear Mario,Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, thats why we appreciate your comments.We apologize for all the inconveniences with the noises you may have during your stay at our hotel.Sincerelly,Carmen NúñezQuality Manager

2/10 Terrible

Lalit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid - unless you want to live with Ants & Molds
The shower has Molds; Ants crawling in the bathroom and on the bed. We decided to check out after few hours; The rooms are very very small and suffocating; The air conditioner doesn't cools - it just makes noise. The backyard area is just good in pictures - in reality its not usable.
Stayed 2 nights in Jul 2023
Response from Carmen - Quality Manager on 26 Jul 2023
Dear Lalit,First of all, we would like to thank you for choosing our hotel to stay in Madrid, and also for your comment. However, we are so confusing about your experience since you talk as if you were two people in the room but you hosted alone. If you had talked with us about all the problems you could have in your room, we could help you as soon as possible, but you didn't tell us anything during your stay.There is no mold in the shower, howerver the lines are painted in black. Our cleaning department works so hard everyday in order to offer all our customers the best service and the best stay. We apologize for all the inconveniences we may cause.Sincerelly,Carmen NúñezQuality Manager

4/10 Poor

Eva

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Not unique, pretty basic but see above for dislikes
Stayed 1 night in Jul 2023
Response from Carmen - Quality Manager on 11 Jul 2023
Dear Eva,Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, thats why we appreciate your comments.Sincerelly,Carmen NúñezQuality Manager

4/10 Poor

Giovanna

Stayed 2 nights in Jun 2023
Response from Carmen - Quality Manager on 3 Jul 2023
Estimada Giovanna, ¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos su valoración. Reciba un cordial saludo,Carmen NúñezQuality Manager

10/10 Excellent

R

Stayed 1 night in Jun 2023
Response from Carmen - Quality Manager on 15 Jun 2023
Estimado R,Muchísimas gracias por habernos elegido para alojarse en la ciudad y por dedicarnos su valioso tiempo en valorar nuestras instalaciones y servicios.Será un placer recibirles de nuevo en próximas ocasiones en Madrid.Le saluda atentamente,Carmen NúñezQuality Manager

2/10 Terrible

Eva

Stayed 3 nights in Apr 2023
Response from Carmen - Quality Manager on 18 May 2023
Estimada Eva,En primer lugar, desearíamos agradecerle el tiempo empleado en hacernos llegar su experiencia a través de esta valoración. La opinión de nuestros clientes es inmensamente valiosa para nosotros, ya que constituye la base de nuestra mejora continua.Le ruego acepte nuestras más sinceras disculpas por los inconvenientes que le hayamos podido ocasionar. Le animamos a que nos haga llegar su comentario en relación a los problemas que pudo tener durante su estancia, puesto que no nos lo indica, y poder así poner una solución cuanto antes.Reciba un cordial saludo.Carmen NúñezQuality Manager

10/10 Excellent

Kuldeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Accommodated me for an early check in. Room and bed was quite comfortable. Staff very good. 6-8 min walk from the metro and some shops / restaurant.
Stayed 2 nights in Oct 2022
Response from Carmen - Quality Manager on 13 Oct 2022
Dear customer,Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, thats why we appreciate your comments.It will be a pleasure for all of us to see you again in future occasions in Madrid.Sincerelly,Carmen NúñezQuality Manager

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Sep 2022
Response from Carmen - Quality Manager on 12 Sept 2022
Estimado Jorge, ¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos su valoración y comentarios. Esperamos recibirle de nuevo muy pronto.Le saluda atentamente,Carmen NúñezQuality Manager

2/10 Terrible

Murat

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst madrid experience Dont stay here
Stayed 2 nights in Jul 2022
Response from Carmen - Quality Manager on 15 Jul 2022
Dear customer, First of all, we want to thank you for choosing us to stay in Madrid and also for your time writing this comment. If you don't mind, we would like to know more about your experience and why it was the worst. Sincerelly, Carmen Núñez Quality Manager

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Carmen - Quality Manager on 28 Jun 2022
Estimado Stuart, ¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos su valoración. Será un placer recibirle de nuevo en próximas ocasiones en Madrid. Le saluda atentamente, Carmen Núñez Quality Manager

8/10 Good

Katherine

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel with modern & cleanly rooms. The room was a bit small, but for the price and given the hotel’s other amenities was very very good value.
Stayed 1 night in May 2022
Response from Carmen - Quality Manager on 9 Jun 2022
Dear Katherine, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. It will be a pleasure to see you again in future occasions in Madrid. Yours sincerelly, Carmen Núñez Quality Manager

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Clean and beautiful hotel.
Stayed 1 night in Jan 2022
Response from Carmen - Quality Manager on 23 Feb 2022
Dear Courtney, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. We hope to see you again in future occasions in Madrid. Yours sincerelly, Carmen Núñez Quality Manager

2/10 Terrible

Sabrina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel experience I’ve ever had. The hotel in the pictures is not the same hotel you actually go to. When I asked about this, they said the hotel in the pictures is a different one and costs more money. Breakfast is not included. When I first got there my room didn’t have a working heater, so I was freezing the whole night. Then I was moved to a different room where all my belonging were soaked and some of them even ruined because the shower flooded the whole room. Customer service was terrible.
Stayed 3 nights in Feb 2022
Response from Carmen - Quality Manager on 14 Feb 2022
Dear Sabrina, Thank you very much for choosing our hotel to stay in the town and also for your comments. It is not true that we have another hotel with different prices. We only have one hotel called Hotel Globales Acis & Galatea but we have different kind of rooms which some of them can be more expensive. So our customers can choose between one or another. Also our customers can choose between a room with or without breakfast included paying the extra cost. We apologize for the incoveniences caused during your stay at the hotel. Sincerelly, Carmen Núñez Quality Manager

10/10 Excellent

Ana Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Carmen - Quality Manager on 2 Feb 2022
Estimada Ana Cristina, ¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios. Será un placer recibirles de nuevo muy pronto. Reciba un cordial saludo. Carmen Núñez Quality Manager

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Great property
Stayed 7 nights in Oct 2021
Response from Carmen - Quality Manager on 2 Nov 2021
Dear customer, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. We hope to see you again in future occasions in the town. Yours sincerelly, Carmen Núñez Qualtiy Manager

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
I wish for the next time , there is something on the reception at 6 am in the morning
Stayed 1 night in Aug 2021
Response from Carmen - Quality Manager on 4 Oct 2021
Dear customer, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. Yours sincerelly, Carmen Núñez Quality Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The staff was amazing. Very close to the airport. Metro is a walk and very accessible to tour Madrid. Highly recommended.
Stayed 3 nights in Aug 2021
Response from Carmen - Quality Manager on 4 Oct 2021
Dear customer, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. Yours sincerelly, Carmen Núñez Quality Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 1 night in Jul 2021

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Modern and Comfortable
This hotel is very clean, modern and comfortable with very courteous staff. Away from tourist attractions but 10 min walk from metro station with direct connection to center Madrid. No bar or cafe at the property or nowhere around. Breakfast is served only until 10 am. After that you can’t find coffee or food anywhere. No coffee or vending machine. Bed is comfortable, linens are good, room at the main building is adequate size, at check in we were initially offered a room at next door building but it was extremely small. The lady at front desk was very helpful in moving us to a bigger one. Breakfast is offered in 3 options: buffet, Coffee & toast and continental which only adds bottled juice. We were wrongly charged one day which was just 4€ additional but equally irritating since we didn’t consume it. Quality/Price ratio is very good. I highly recommend this hotel mainly bc of it’s very clean. Coffee and vending machine would be very desirable. The area is basically residential with nice houses, very quiet and accesible
Stayed 1 night in Jul 2021

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable hotel away from tourist areas
We choose this hotel to be close to a friend’s house and it worked. It is located in a nice residential neighborhood close to the airport and walking distance to a metro station that connects to Madrid Center. Room was comfortable and very clean (however the first room that we were offered was extremely small, located in a next door building. Front desk was was very helpful moving us to a larger room when we rejected the small one). My only serious criticism is the lack of at least a vending machine. There is not coffee at the premise and not a bar or cafeteria a mile around. Breakfast is served until 10 am. Watch out what breakfast option you are charged for. At check out we had to pay for a more expensive option than what we actually used. In general is a modern, modest, comfortable and clean hotel, with nice bed and linen, and very friendly staff.
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from Carmen - Quality Manager on 26 Mar 2020
Estimado cliente, ¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos su valoración. Le saluda atentamente, Carmen Núñez Quality Manager

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Carmen - Quality Manager on 18 Feb 2020
Dear customer, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your rating. Sincerelly, Carmen Núñez Quality Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was looking for a hotel in walking distance to my friends house in Canillejas. This hotel was less than a 10 minute walk from my friends house, which is also near Avineda de America. The hotel is tucked away in a quiet residential neighborhood. The rooms were modern and well appointed. My ground-level room also had a separate patio. Very nice. I was pleasantly surprised by this hotel and will stay there again in the future.
Stayed 2 nights in Dec 2019
Response from Carmen - Quality Manager on 10 Dec 2019
Dear customer, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. It will be a pleasure for us to receive you again in future occasions in Madrid. Yours sincerelly, Carmen Núñez Quality Manager

8/10 Good

Marisela, Charlotte

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and it was smaller than what I had read. The breakfast was amazing. They had a great variety To choose from.
Stayed 1 night in Nov 2019
Response from Carmen - Quality Manager on 10 Dec 2019
Dear Marisela, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. It will be a pleasure for all of us to see you again in future occasions in Madrid. Yours sincerelly, Carmen Núñez Quality Manager

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice at a great price
Super nice hotel, In a residential neighborhood close to the airport. Away from downtown but short walk to the metro station.
Stayed 2 nights in Nov 2019
Response from Carmen - Qualiity Manager on 19 Nov 2019
Dear Douglas, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. It will be a pleasure for us to see you again in future occasions in Madrid. Yours sincerelly, Carmen Núñez Quality Manager

8/10 Good

driss

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, attractive with very accommodating staff. Perfect for the night before flying out of Madrid,
Stayed 1 night in Oct 2019
Response from Carmen - Quality Manager on 22 Oct 2019
Dear customer, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. We hope to see you again in future stays in Madrid. Yours sincerelly, Carmen Núñez Quality Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were helpful at all times . Very attentive. Hotel provided shuttle to and from the airport.
Stayed 3 nights in Sep 2019
Response from Carmen - Quality Manager on 22 Oct 2019
Dear customer, Thank you very much for choosing our hotel to stay in the town and also for your kind comments. We take great care to make our guests`stay as pleasant as possible. It will be a pleasure for us to host you again in future occasions in Madrid and offer you the perfect stay you are expecting. Sincerelly, Carmen Núñez Quality Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Carmen - Quality Manager on 22 Oct 2019
Dear customer, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. We hope to see you again in future occasions in Madrid. Yours sincerelly, Carmen Núñez Quality Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Its ok for an airport layover. Comfortable enough and how its relatively quiet with a 6 lane motorway outside is amazing. Away from the motorway the rest of the area is residential. Metro to Centre 6 minutes walk and Shopping Mall in oposite direction again 6 mins. Plenty of bus routes to Airport outside of Shuttle hours.
Stayed 1 night in Oct 2019
Response from Carmen - Quality Manager on 10 Oct 2019
Dear customer, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. It will be a pleasure for us to see you again in future occasions in Madrid. Yours sincerelly, Carmen Núñez Quality Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like 15 minutes to airport which i like. If you dont want to worry about traffic getting to airport on the day of your flight...this is a great little place. Priced right...clean clean. Room was small..but just needed to sleep. Not too many restaurants around...but..i didnt stay for that reason. Have dinner first if you can.
Stayed 1 night in Oct 2019
Response from Carmen - Quality Manager on 7 Oct 2019
Dear customer, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. We hope to see you again in future occasions in Madrid. Yours sincerelly, Carmen Núñez Quality Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, fairly close to airport., Shuttle service, nice breakfast included
Stayed 1 night in Oct 2019
Response from Carmen - Quality Manager on 4 Oct 2019
Dear customer, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. We hope to see you again in future occasions in Madrid. Yours sincerelly, Carmen Núñez Quality Manager

8/10 Good

Marvin, Colombia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, short walk to shopping, banks and restaurants. Our room was next to the entrance door and would wake us when someone would enter or leave.
Stayed 1 night in Oct 2019
Response from Carmen - Quality Manager on 11 Oct 2019
Dear Marvin, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. It will be a pleasure for us to see you again in future occasions in the town. Yours sincerelly, Carmen Núñez Quality Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room, noisy, you can hear everything from the other rooms. Staff is not friendly
Stayed 1 night in Sep 2019
Response from Carmen - Quality Manager on 30 Sept 2019
Dear guest, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. Yours sincerelly, Carmen Núñez Quality Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Carmen - Quality Manager on 3 Oct 2019
Estimado Héctor, Muchas gracias por elegir nuestro hotel para alojarse en la ciudad y por dedicarnos su valioso tiempo en valorar nuestro hotel con la máxima puntuación. Para nosotros es muy importante conocer su opinión ya que nos ayuda a saber si hemos sido capaces de ofrecerle la estancia que usted esperaba por lo que estamos deseando poder escucharle con respecto a nuestras instalaciones, personal y servicios. Será un placer para nosotros recibirle de nuevo en futuras ocasiones en Madrid. Reciba un cordial saludo, Carmen Núñez Quality Manager

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Carmen - Quality Manager on 2 Oct 2019
Estimado cliente, Muchas gracias por elegir nuestro hotel para alojarse en la ciudad y por dedicarnos su valioso tiempo en valorar nuestro hotel. Para nosotros es muy importante conocer su opinión ya que nos ayuda a saber si hemos sido capaces de ofrecerle la estancia que usted esperaba por lo que estamos deseando poder escucharle con respecto a nuestras instalaciones, personal y servicios. Será un placer para nosotros volver a recibirle de nuevo en próximas ocasiones en Madrid. Le saluda atentamente, Carmen Núñez Quality Manager

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Cuando llegué me dieron una habitación en el subsuelo. Ese tipo de detalles deberían informarlo claramente. Por suerte no hubo demasiado problema en cambiarme a otra habitación en la parte moderna del hotel. Pero la primera impresión es la que cuenta. Terrible.
Stayed 6 nights in Sep 2019

8/10 Good

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy, clean close to the airport (no bus transfer)
All in all, it was a good hotel to stay in, they put me in a new block of rooms, so it was all sparkling shinning. One of the reasons I booked with this hotel was because of the transfer to and from the airport, when I got the the airport I was informed the hotel cancels this service during the month of August, you then have to catch a bus (number 200) which will leave you close to the hotel in the opposite side of a highway which you have to cross via a pedestrian bridge, which is a huge problem of you're carrying luggages or children etc. They should have a bus transfer on demand! Apart from that, a great place to stay in, the area is great with lots of bars and resuatirand, parks etc.
Stayed 2 nights in Aug 2019
Response from Carmen - Quality Manager on 28 Aug 2019
Dear Francesco, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. All the websites have been informed about the lack of our free transfer service from / to the airport during the month of August so all our customers could know about it before making the reservation. We are so sorry if you couldn't see this information before. We hope to see you again in future occasions in Madrid. Sincerelly, Carmen Núñez Quality Manager

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good but rooms a little small
We were very happy with the service, the cleanliness, the room condition and the location. For a one night stay it is perfect, however if you are there longer, as we were, it would have been nice if the room was a little larger.
Stayed 3 nights in Jul 2019
Response from Carmen - Quality Manager on 31 Jul 2019
Dear Peter, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. Sincerelly, Carmen Núñez Quality Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location was excellent for us, very near to the airport and it was in a quite zone, room was very clean, breadfast was plenty with options and they have 2 areas: one outsite with garden around and another inside, everything was very organized. The only bad think is the hotel doesnt have elevator.
Stayed 1 night in Jun 2019
Response from Carmen - Quality Manager on 1 Jul 2019
Dear customer, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. For future occasions in the town, you can choose your reservation in the other building which has elevator. We hope to see you again in future occasions in Madrid. Yours sincerelly, Carmen Núñez Quality Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
The hotel was very near the airport and there wasn't much around it. We managed to find some nice bars...
Stayed 1 night in May 2019
Response from Carmen - Quality Manager on 11 Jun 2019
Dear customer, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. We hope to see you again in future occasions in the town. Yours sincerelly, Carmen Núñez Quality Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Receptionist was fantastic, hotel clean and tidy. Situated 200yards from metro. 10 minutes from airport
Stayed 1 night in May 2019
Response from Carmen - Quality Manager on 10 Jun 2019
Dear customer, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. It would be a pleasure for us to see you again in future occasions in Madrid. Yours sincerelly, Carmen Núñez Quality Manager

8/10 Good

TSH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short ride to and from the airport (~10 mins). It's also close to a metro station (green line) that takes you to the city in 30+ mins, depending on the stop. Property is very clean and we were in the new building. The water tasted like paint but other than that, it was great.
Stayed 1 night in May 2019
Response from Carmen - Quality Manager on 5 Jun 2019
Dear customer, Thank you very much for choosing our hotel to stay in the town.and also for offering all the comunity your experience with us. It is so important because it helps us to know your opinion and helps us to improve in those points we need to. We hope to see you again in future occasions in Madrid. Sincerelly, Carmen Núñez Quality Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely small hotel, staff lovely. Quite a way from the centre. Rooftop pool nice (but shallow!). Not sure it was excellent value for money as we paid 3 times the price I later saw it advertised for, for the same date (due to Champions League final). Very accommodating in adding an extra bed after booking.
Stayed 2 nights in May 2019
Response from Carmen - Quality Manager on 5 Jun 2019
Dear customer, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. We hope to see you again in future occasions in Madrid. Yours sincerelly, Carmen Núñez Quality Manager

6/10 Okay

Verified traveller

Stayed 1 night in May 2019
Response from Carmen - Quality Manager on 9 May 2019
Estimado cliente, Muchas gracias por elegir nuestro hotel para alojarse en Madrid y por dedicarnos su valioso tiempo en valorar nuestro hotel. Su opinión es muy importante para nosotros porque nos ayuda a saber si hemos sido capaces de ofrecerle la estancia que usted esperaba por lo que estamos deseando poder escucharle con respecto a nuestras instalaciones, personal y servicios. Será un placer recibirle de nuevo en próximas ocasiones en la ciudad. Le saluda atentamente, Carmen Núñez Quality Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean new place with a very good breakfast and 5 minute walk to the Metro, and the van from the airport was quick but you need to call them from the airport to get them there, so have euro change handy to make call or have a phone you can use as they do not take whatsapp calls. Lovely area, close to some good assorted restaurants.
Stayed 2 nights in Apr 2019
Response from Carmen - Quality Manager on 8 Apr 2019
Dear customer, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. Hope to see you again in future occasions in the town. Sincerelly, Carmen Núñez Quality Manager

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Carmen - Quality Manager on 6 Feb 2019
Estimado Chris, ¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos su valoración. Le saluda atentamente, Carmen Núñez Quality Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property provided everything needed for an excellent stay and more!
Stayed 2 nights in Dec 2018
Response from Carmen - Quality Manager on 9 Jan 2019
Dear customer, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. Yours sincerelly, Carmen Núñez Quality Manager