Search Chalets in Lower Soudley

"A brand new but brilliant hotel. All the staff were friendly and very helpful, nothing was too much for them. Only a couple of minor issues, but all bar one were dealt with immediately, ( a tv not working in one of our rooms… but there were two in that room, so no big deal. Food and drinks were fantastic. Our waitress, for both nights, Megan, was an absolute star. ✨ We hope to return. 🙂"

"While the room was large and bedding was good, the room was too warm. The heat is centrally controlled. The air conditioner could not adequately compensate. The place is old and as such floors slant and can be disorienting. Dinner menu was acceptable but not spectacular for the ambiance of the hotel. "

"The bedroom was clean but on arrival my husband had arranged a surprise which they did not deliver and then blamed technology. I'm allergic to cats and they have a resident cat which we saw the notice on the last day, this should be on the website, I was lucky I did not have an allergic reaction. The bread was mouldy which staff did clearly not see my husband had to inform them, not good for saying they claim to be 4 star!! Was not impressed by the menu either. Overall stay was ok "

"Great staff at reception and the bar. Room good, overall a great stay."

"It's OK. The hotel looks better on the outside than on the inside. Sauna/Steam room/Swimming pool are good. Rooms a bit dirty and outdated. No aircon."

"Pleasant stay, nice breakfast, very friendly , helpful staff. Didn't have time to use leisure facilities."

"It was a very polished hotel that was very well presented. A fairly easy layout on the room apart from the fact that it was a little bit cobwebbed and the air conditioner was blasting with no easy way of shutting it off. It wasn’t until I left that I realised when the dial was. The shower, thought powerful, leaked and flooded the bathroom so I needed to use all my towels to mop up the mess. I could forgive the above but the pillows made it quite difficult to sleep. There were lots of them and they were huge."

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