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"The service was inconsistent at times, some employees more proactive than others in helping you."

"The staff was very friendly and accommodating. The room was clean and very comfortable."

"Check in took forever. Some floors are very dated."

"All excellent. Only annoying thing is thbat the lobby apparently gets taken over as an internet cafe by people not living at the hotel. So if you are waiting there is nowhere to sit"

"Wonderful staff. Great location."

"This hotel is conveniently located in a walkable area, just a short distance from the iconic Big Ben and the underground station. Surprisingly, the room is spacious enough to accommodate even two large suitcases. We opted for the premium room with a king-size bed, which provided ample comfort during our stay."

"Great hotel, absolutely loved it, only down fall was the bed was very hard and the floors where very dusty so my feet was getting dirty quick but apart from this I absolutely loved it and also the breakfast was very good and great variety of stuff and definitely plenty of healthy options. "

"Good since refurb. Sneha on front desk was sweet!"

"Great property. Stayed there for 4 nights. Room was spacious. Got a free room upgrade. Bed was comfortable. The staff was wonderful. I would definitely recommend this hotel."