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"Mattresses and spare beds throughout the corridors. Dirty corridors rundown decor. You can see the staff are trying well the reception staff, but you can also feel the pain as they must constantly feel they have to apologise for the state of the place. Rundown, tired, dirty and needs investment. The sheets and towels are old and worn!! I will not be returning."

"Breakfast was really good, constantly being topped up. Bar service previous night was also very good "

"good comfortable hotel in middle of Newport near pubs and restaurant"

"Staff were absolutely fab"

"Disappointed with some of the trip as I was told this was a high level hotel with real distinction. £25 to park my car in car park for the overnight stay???? On arrival my room was not ready at 1:30pm & was promised I would be called when it was ready. Eventually after 3 o’clock I went back to ask about my room and was told I could’ve been given a room when I first came that was ready but just mine wasn’t ready yet. The staff member didn’t understand why I hadn’t been offered this option. I had ordered an oat milk. I had ordered an oat milk cappuccino and told them it had to be Sawyer or oat and was then served a cows milk cappuccino. Only when I tried it did I question it with the staff who confirmed it was not out milk. Only after this had happened did she ask me if I had an allergy. My room was old-fashioned but suitable and the bed and pillow is comfortable. Wi-Fi was okay and adequate speed. When I wanted an evening meal and rang to 2 of the restaurants, I would have to wait over an hour to be able to get a meal and at 9 pm for one of them was way too late. I was told to go to Merlin spa where I could eat and need no reservation but it really only had a burger, chicken wings and some sandwiches to eat. The chicken wings were okay but nothing special at £15 with chips included. The best part of the entire trip was the excellent breakfast which was phenomenal and extremely high-quality."

"The room was clean and the bed was comfortable. Fresh towels provided and tea and instant coffee.Shower was in a cubicle in the room itself,so you step out of shower into bedroom, its a very basic ,budget set up.Toilet is separate door. No sitting area only a plastic stool. I was on top floor right next to lift,a little noisy in corridor ,comings and goings and the lift pinging. The room was very warm but as its right on m4 you cannot have windows open as its so very noisy.Heating and cooling is centrally operated so you aren't in control. Truthfully the room was a little run down.Cigarette burns on windowsill, chipped paint and not all lighting was working(complicated switches). Breakfast was cold continental style ,ham cheese croissants ,cereals etc.Was ok. Coffee was nice. Staff all very friendly and helpful, lady on reception said I should have requested a fan.Ill know in future . There was plenty of parking but I had to park quite a distance from door so im glad I didn't have alot of bags. All in all a basic budget hotel in a very noisy motorway.Ok in an emergency but I wouldn't like to stay longer than 1 night."

"Clean nice rooms and great location. Would stay here again."

"Seems new owners have taken over since we last stayed. Some good changes, some bad. Room we stayed in seemed to have a make over which was good, breakfast disappointed with free toast and cereal but cooked breakfast now charged. The red haired girl that ran the restaurant seems to have gone and she was a real plus at this b and b. But all the best with the venture to the new owners."

"The front end staff were so helpful and friendly, waiting and bar staff were great . The room was spotless and was lovely . There was a great selection for breakfast and accommodated for celiac ."