Search Hotels Near La Gran Plaza Shopping Mall, Cancun

"Amazing property, the kitchen has everything you need, they even have a delicious coffe, beautiful and spacious place. I will Recommend it 100%. "

"Clean"

"Near lot's of shopping districts, and a large shopping centre 10 min walk away. Complimentary breakfast was nice, with traditional Mexican favourites. There's a pool, and the rooms were clean and staff were friendly"

"It was good for 1-2 nights in the city. Clean and comfortable "

"Staff was very friendly and the facility is located in a great location that is close to everything. I would recommend!"

"Grounds for complaint: Material Misrepresentation (Private Pool) The listing advertised a private pool, which directly influenced our booking decision. The pool is in fact public/shared. Under VRBO standards, listings must be accurate and not misleading. This is a clear violation. Property Not as Described / Below Acceptable Standard The house is old, poorly maintained, with visible cracks and signs of neglect. There were flooding issues, impacting normal use of the property. This does not meet reasonable expectations for a property at this price point. Undisclosed Safety Hazard The stairs are unsafe, particularly for children. This represents a material safety concern that was not disclosed in the listing. Missing Essential Amenity There is no AC in the TV/lounge area, making a primary living space uncomfortable and inconsistent with the listing presentation. Price vs. Delivered Value The property is significantly overpriced relative to its condition, safety issues, and inaccurate description. While the host, Ricardo, was polite and responsive, the issue is not service. The issue is non-compliance with VRBO’s requirement for accurate representation of the property. Policy Basis for Refund Request: Under VRBO’s Book with Confidence Guarantee, guests are entitled to support when a property is materially misrepresented or not as described. This booking meets that threshold due to: False representation of a key amenity (private pool) Undisclosed safety risks Property conditio"

"Staff is helpful"

"Very nice, clean hotel. The lift doesn’t always come but thankfully it did on the days we moved luggage. Breakfast was simple but very nice, made to order. It’s away from beach and downtown so be prepared to get taxis (uber or local). Otherwise very nice and staff were very friendly and helpful. "

"Very nice and clean house! Staff was awsome🙌 they were very helpful. "