Four Points by Sheraton Cancun Centro

Photo gallery for Four Points by Sheraton Cancun Centro

Featured image
Outdoor pool, open 8 AM to 8 PM, free pool cabanas, pool umbrellas
View from Room
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of Four Points by Sheraton Cancun Centro

Four Points by Sheraton Cancun Centro

3.5 star property

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Avenida Tulum, MZ 1, Lote 2, SM 12, Cancun, QROO, 77500

Explore the area

  • Popular LocationDubai Palace Casino13 min walk
  • Popular LocationRoyal Yak Casino and Sports Book16 min walk
  • Popular LocationPlaza Las Americas17 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)14 min drive

Choose dates to view prices

About this area

Cancun

Located in Cancun, Four Points by Sheraton Cancun Centro is in the city centre and by the sea. Plaza Las Americas and La Isla Shopping Mall are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Ventura Park Cancun and Aquaworld. Looking to enjoy an event or a game while in town? See what's happening at Andres Quintana Roo Stadium or Fernando Toro Valenzuela Stadium. Take the opportunity to explore the area for outdoor excitement like ecotours.

What's nearby

  • Dubai Palace Casino - 13 min walk
  • Royal Yak Casino and Sports Book - 16 min walk
  • Plaza Las Americas - 17 min walk
  • Benito Juarez Municipal Building - 3 min drive
  • Market 28 - 4 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 14 min drive

Restaurants

  • The Eatery Bistro — 1 min walk
  • Toastina Sports Bar — 1 min walk
  • La Tranquita - 8 min walk
  • Cafe Nader - 10 min walk
  • Los Aguachiles - 10 min walk

About this property

Four Points by Sheraton Cancun Centro

3.5-star Cancun hotel in Downtown Cancun, near Plaza Las Americas
This smoke-free hotel features 2 restaurants, an outdoor pool and 2 bars/lounges. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a 24-hour fitness centre, a poolside bar and a snack bar/deli are on-site. All 112 soundproofed rooms provide free WiFi, free wired Internet and minibars. For a bit of entertainment, guests will find LED TVs with cable channels, and other amenities include room service and premium bedding. Housekeeping is available on request.
Four Points by Sheraton Cancun Centro offers 112 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. 42-inch LED televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking options include a carport

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:30 AM: MXN 245 per person
  • 2 restaurants and 1 1 coffee shop/cafe
  • 2 bars/lounges and 1 1 poolside bar
  • Free daily reception
  • Room service available

Things to do

  • 24-hour fitness centre
  • Art gallery
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Free cots/infant beds
  • Free rollaway/extra beds
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (2121 square feet of space)
  • Meeting rooms - 5

Outdoors

  • Free pool cabanas
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height bed
  • Low-height worktop and sink
  • Low-height desk
  • Low-height view port in door
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs available on site

More

  • Romance packages available
  • Shared microwave
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 42-inch LED TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 580 per accommodation, per stay
Dogs and cats welcome
Service animals are exempt from fees

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: MXN 0 per person, per night
The resort fee includes:
  • Pool access
  • Beach towels
  • Fitness centre access
  • Internet access
  • In-room safe
  • In-room coffee
  • Self-parking
  • Parking
  • Housekeeping

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MXN 245 per person (approximately)
  • Pet fee: MXN 580 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business or profession, within the meaning of Article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system

We should mention

Pool access available from 8 AM to 8 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Four Points Sheraton Cancun Centro Hotel
Four Points Sheraton Centro Hotel
Four Points Sheraton Cancun Centro
Four Points Sheraton Centro
Four Points by Sheraton Cancun Centro Hotel
Four Points by Sheraton Cancun Centro Cancun
Four Points by Sheraton Cancun Centro Hotel Cancun

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 262 out of 473 reviews
5 - Excellent 55%
Rating 4 - Good. 144 out of 473 reviews
4 - Good 30%
Rating 3 - Okay. 42 out of 473 reviews
3 - Okay 9%
Rating 2 - Poor. 10 out of 473 reviews
2 - Poor 2%
Rating 1 - Terrible. 15 out of 473 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities

2/5 Poor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff were very unfriendly and unhelpful. We asked about getting a taxi downtown the first night and they wouldn't help us, we then asked about walking downtown and they laughed at us. We were able to start walking around and figure our way downtown by walking but wasn't safest option. The location is not the most convenient.
Stayed 2 nights in Dec 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you are doing all day activities . Only thing is it’s easy to catch bus from the hotel and taxi gets expensive .. so if you are not renting car & using public transportation please rethink other than that great hotel & 💯 perfect staff !! 💯 hygiene also good
Stayed 4 nights in Dec 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the hotel was brief but the front desk staff and everyone in the restaurant are amazing! Thank you!
Stayed 1 night in Dec 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was huge with super comfy beds. It was so big that it almost felt like an apartment.
Stayed 6 nights in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and Better Staff
My husband and I stayed at 4 P’s as it is connected to the only 5 star hospital in Cancun. My husband and I both and 2 cosmetic surgeries at the Galenia Hospital and then stayed @ 4 P’s multiple days and multiple stays the first two weeks of October. The hotel staff is absolutely wonderful, speak perfect english. The beds are very comfortable the bathrooms and shower are very large and huge walk in showers. Total black out drapes (which was Much needed) for our recoveries in the beginning. The room service staff is extremely accommodating and pleasant to speak with and prompt service. Of course Nothing can be perfect, so with that said the only issues my husband and I could think of is we both had total facelifts and we had sleep in a more upright position for several days. The beds are on wheels and though they Don’t move easily, when someone is sleeping in the upright position I’m 110# and my husband #210 after a little bit of time/adjusting throughout the night the bed will eventually slide (not a lot), but of course having surgery and not having your total whits about yourself it’s more concerning than if you weren’t having surgery and have your total whits and sleeping more normally than we had to during our stay. I asked housekeeping if they had a lock on the wheels (they said No)…. So in short we would and I’m sure Will stay at this beautiful hotel when we return to have additional procedures. Hope this helped some of you guys!
Stayed 1 night in Oct 2021