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"The staff were so helpful and accommodating. We arrived very early and they let us know as soon as our room was ready for check in. They also gave us a map and pointed out all the sights and even gave us cafe and restaurant recommendations. The sky bar was a highlight and they took very good care of us. Some of the best customer service we have ever experienced and perfect central location with everywhere a short walk away. Cannot recommend this hotel enough! "

"It was very comfortable, clean and at a great price. What was especially nice was that my flight got cancelled and I had to adjust my booking twice times. Each time Ms. Jenny gladly helped me adjust my booking. She was very polite and respectful and it made my experience that much more enjoyable!"

"grate staff all the shopping and dinning walkable distance its in old quarters Hanoi gives you diffrent kind of vibe"

"Hotel staff very attentive, welcoming and competent. We were very well received. On arrival we were toasted with a refreshing juice to soothe the heat. The employees are very cordial, welcoming us every walk back always with a friendly smile. Clean and pleasant environment, decorated with fresh and beautiful flowers. We feel at home. We love the breakfast, served with variety and abundance. Congratulations to everyone!!!! We love!!!"

"staff"

"Nice staff"

"This hotel is amazing. The staff are warm and welcoming and the rooms are divine. After staying one night, we rebooked to stay again on our way back through. We’d stay here again and again. "

"Melia Hotel is a hote"

"Nice hotel, super friendly and helpful staff. Nice rooftop pool, rooms fine but nothing special. Decent breakfast, good location. Good value for money."