Ratings based on 410 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveller from Trier

Herrliche Lage im Zentrum der Altstadt.

Posted 11-Feb-2016
Pros: Höfliches und freundliches Personal und hervorragende zentrale Lage des Hauses
Cons: Die Gäste darauf hinweisen einigermaßen englisch zu verstehen, da die Angestellten i. d. R. nur englisch sprechen und zwar recht schnell.
Location: Im Zentrum der Altstadt. Herrlich bummeln, shoppen, essen und trinken, Museum, Theater, Kino und mit der Bahn nach London oder an die Küste fahren.
Wenige Schritte bis zur Kathedrale, alle Einkaufsmöglichkeiten, große Auswahl an Restaurants, Bistros und Cafes.Kino, Museum und Theater in der Nähe. Busbahnhof und Bahnstation fußläufig gut zu erreichen. Direkte Bahnverbindungen nach London und zur Küste (Margate und Ramsgate). Pulsierendes, vor allem touristisches Leben.
5 out of 5
Recommended
for Everyone
by A verified traveller

excellent

Posted 05-Feb-2016
Pros: Clean. Great staff. Easy access to almost everything in town.
Very nice. Almost everything within walking distance. Thoroughly enjoyed our stay.
4 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, CA

Good hotel in the heart of the old town.

Posted 13-Jan-2016
Pros: See above.
Cons: The TV in our room lacked a guide displaying what shows were on.
Location: See above.
This is a good to very good hotel in the heart old old town Canterbury. It fronts the pedestrian main street with its shops, cafes, and restaurants. It lacks a fitness center but has a restaurant and cocktail lounge. Breakfast was not impressive. The staff at the front desk were very helpful, courteous, and friendly. With the cathedral, good restaurants, and good pubs within one or two blocks, the hotel's location is ideal.
5 out of 5
Recommended
for Everyone
by A verified traveller from Kent, England

Gorgeous room, great location

Posted 02-Jan-2016
Great location in the city centre. Our room was very lovely, certainly had the 'wow' factor! Really big comfortable bed, big bath, warm and cosy. Old building so some creaking floorboards to be expected! Staff were all very professional and welcoming and excellent service at breakfast which was delicious.
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Very central hotel with a lot of character

Posted 01-Jan-2016
Comfortable room with air-conditioning. Good quality and variety of teas/coffee and miniature toiletries. Noisy fan in bathroom. TV had generic remote with worn-out buttons making it difficult to control TV. Nice cocktail bar with log fire and a huge range of well-made cocktails. Didn't try restaurant except for breakfast which was good quality with hot dishes cooked to order.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location in centre of town

Posted 31-Dec-2015
Great stay shoped during day . Fine dining experience at the hotel in the evening.
4 out of 5
Recommended
for Everyone
by A verified traveller from surrey

Central City centre location

Posted 21-Dec-2015
Fab hotel in every aspect bar one: the bedroom wall was so thin we could hear the neighbour's whispered conversation. We had little sleep as a consequence. Not what we would have expected for such an expensive hotel. It was the "new build" accommodation we were told. Such a shame because the staff and facilities were otherwise excellent on the whole. In a city centre hotel you might anticipate street noise - which we didn't have - but badly sound proofed internal walls are unforgivable.
3 out of 5
by A verified traveller

Nice hotel but superior room was small

Posted 06-Dec-2015
Pros: Location
Cons: Rooms could be soundproofed better , could here clearly other rooms talking, snoring, toilet etc
Hotel in town and staff were good but superior room was small and not good value at £205 plus £10.00 to park.
2 out of 5
by A verified traveller from shanghai

Convenient for shopping & sightseeing

Posted 29-Nov-2015
Walls are paper thin & you can hear absolutely everything in the room next door!
4 out of 5
Recommended
for Everyone
by A verified traveller from East Sussex

Lovely Bath

Posted 24-Nov-2015
Cons: Areas around the dining room needed a deep clean, as there were crumbs and spill marks along the woodwork.
Thoroughly enjoyed our stay at this hotel. The room was great, clean and very comfortable. The free standing bath was a lovely addition to the room. The hotel is in a good central position.