Ratings based on 551 Verified Reviews

4.1 out of 5
84% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller

Very poor sleep

Posted 21-Feb-2017
Room was a good size and staff very friendly and got offered an upgrade upon arival. We were room 110 (right next to the gym) and our window backed up into some sort of delivery zone. Was very noisy from 5am onwards. Rooms was very cold with a broken heating/air con system. TV did not work and had to be re tuned when we got there. Buttons on control didn't work. Lots of noise inside corridor outside room. Hair found on bed. Staff very friendly at reception and beautiful building. Lots of space and very welcoming. Room may of just been a one off but didn't get much sleep. You would expect to get a good nights sleep for the money you pay. No hot water in the morning so had to leave with out having a shower. Luckily I wasn't on business as that wouldn't of been a good look turning up to a meeting like that. Also when bathroom light is turned on the fan runs for ages after so don't make the mistake of tunrning the light on when you wake up to use the toilet. Hate leaving reviews like this but for the money paid you expect the simple things to be right.
5out of 5
Recommended
for Everyone
by A verified traveller from london

Champagne and open fire

Posted 19-Feb-2017
The hotel was central and provided access to all the sites within walking distance incl to the station. The hotel staff were helpful and couldn't do enough to accommodate us. The open fire in the champagne bar was perfect and made our valentine weekend extra special. thw only down side was that the bar didn't serve food in the evening and the restaurant didn't offer much of a vegetarian option.
5out of 5
Recommended
for Everyone
by A verified traveller from Southampton

Perfect hotel

Posted 16-Feb-2017
Pros: Location Wall in room - book decoration! Delicious afternoon tea
Location: Perfect location in middle of canterbury, walking distance of many attractions
Perfect hotel, perfect location, surrounded by lovely restaurants. Bar in the hotel was lovely. Also, afternoon tea in the hotel bar was delicious and couldn't be faulted. Lovely stay. Would recommend.
5out of 5
Recommended
for Everyone
by A verified traveller

Central location

Posted 16-Feb-2017
Very clean ,comfortable beds and staff very polite and helpful a wonderful night had
5out of 5
Recommended
for Everyone
by A verified traveller from soth yorkshire

abode canterbury

Posted 13-Feb-2017
Pros: the staff were excellent
Location: its location is very near to the cathedral and the train and bus stations are within walking distance
situated on the high street convenient for shopping or dining out .
3out of 5
by A verified traveller from London, UK

Great location BUT...

Posted 04-Feb-2017
The hotel is in a great location, on the high street, surrounded by shops & restaurants, and is a short walk to Canterbury West/East train stations. Our "Most Enviable" room (101) was nice, BUT... The bed sheets were not changed and had hairs on the duvet, there were cut toe nails left on the bedroom floor, and there were short periods when there was no hot water. Although the reception staff arranged to have the matters resolved pretty quickly, I did not receive an apology from them. I paid £205 for a 1 night stay in their hotel. Considering the problems we encountered, the room is definitely not worth the price they charge. I've stayed in better accomodation for half the price. If I ever return to Canterbury, I will not be staying at the Abode Canterbury.
4out of 5
Recommended
for Everyone
by A verified traveller from A

Amazing staff

Posted 17-Jan-2017
The hotel is in a good location, I was pleased to stay in the hotel. & Thank you to the best staff at Abode Canterbury Hotel.
4out of 5
Recommended
for Everyone
by A verified traveller from london

街中なのに落ち着いた雰囲気のおしゃれなホテル

Posted 22-Dec-2016
チェックインの時に予約名が見つからず、ゴタゴタしたこと以外は非常に良かったです。外国人の姓名の判断はホテル側にとって分かりにくいと思うので、予約サイト画面には 【姓】 【名】←下の名前をフロントで名乗れ。 という但し書き?注意書きがあってもいいと思います。文化によっては初対面の人にファーストネームを伝えるのが普通ではない場合もあるので。
3out of 5
Recommended
for Everyone
by A verified traveller from Hampshire

Excellent location and excellent food.

Posted 11-Dec-2016
Pros: Food and location. Both really excellent.
Cons: Make sure the lifts work. Choice of bedding- not everyone can sleep under a duvet, and some central lighting in bedrooms.
Location: Canterbury Cathedral.
Spoiled by 2 things. The hotel lift was broken for our 3 days in the hotel. We had to climb several flights of stairs with bags. Hotel provides only duvets. Despite advanced request it could not provide blankets for our bed. Finally lighting choice in room was poor.
5out of 5
Recommended
for Everyone
by A verified traveller from kuwait

its amazing hotel in the walk way of Canterbury

Posted 24-Nov-2016
Pros: the place , the accommodation , the staff
Location: good place in the center of Canterbury
its nice two days in amazing city of UK , good place , testy food ,very kind citizen & adorable