Ratings based on 447 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Posted 10-May-2016
The hotel is very clean and comfortable. However it is a university town so very noisy at night, from clubs and bars, which is obviously no fault of the hotel. But if you're a light sleeper bring some ear plugs.
5out of 5
by A verified traveller from 東京


Posted 07-Apr-2016
Pros: The building reminds us of good old ages in England, but the facilities are quite new and comfortable.
Cons: Not particularly.
Location: Very convenient.
4out of 5
by A verified traveller from Cambridgeshire

Efficient staff

Posted 24-Mar-2016
I arrived early and was greeted by a very pleasant young man who dealt very efficiently with my check in . During my stay all the staff on the reception desk were very friendly and helpful. The room was situated at the back of the hotel and was nice and quiet. I have already booked this hotel for my sons graduation in July.
2out of 5
by A verified traveller from Berlin

No value for money

Posted 17-Mar-2016
Pros: Staff is friendly and very helpful Personal ist freundlich und zuvorkommend
Cons: Airconditions are damaged and are very noisy Klima anlagen sind kaputt und wenn nicht dann sehr laut
Location: Slap bang in the Centre of Canterbury with loads of things to do Mitten in Canterbury's fussgaenger zone. viele moeglichkeiten fuer kurze trips i
The location of the Hotel is superb, should you want to stay bang on in the centre of Canterbury but be aware that parking is an issue and costs extra £12 a day if you are lucky enough to find parking. Rooms are very small and you can hear every noise from next door, even the air-condition of the room next door was audible. The AC units are all very noisy and partially broken,( plastic bits fell off while I was trying to sleep). I changed room once because the Aircon in that room was so loud you could barely understand your own words. En-suite bathrooms are tiny with no walk in shower.Try to avoid a room next to the lift as this thing kept me awake for hours I would not recommend the Hotel to my worst enemy. Das Hotel liegt mitten in der Fussgaenger zone in Canterbury und sollte man mit dem Auto anreisen muss man bedenken das parkplaetze selten sind zudem kostet das parken auf dem Hotel parkplatz £12 am tag. Die Zimmer sind klein und sehr hell hoerig, man hoert den Zimmer nachbar husten wenn nicht gerade die Klimananlage die sehr laut sind das geraeusch ubertoent. Wir mussten das zimmer einmal wechseln da die Klima anlage einen krach machte sodass man es noch aussen auf dem flur hoeren konnte. Alles in allen ein schoenes aber in tage gekommenes Hotel. Das preisleistungs verhaeltnis stimmt hier gar nicht. Extrem ueberteuert aber dafuer ist das personal freundlich :) Ich wuerde das Hotel nicht nochmal buchen
4out of 5
by Aysha from London

Good stay

Posted 25-Feb-2016 on Hotels
The room was ok, I did pay o a superior room but I found the room a bit small, ideally I would have preferred a bigger bathroom. Room was clean and staff were very friendly
1out of 5
by A verified traveller from London

Good Location, Poor Food. Disappointed.

Posted 23-Feb-2016
Pros: Bed was comfortable. Plain Yogurt available at breakfast. Coffee in a bag available in the Room.
Cons: Room Service Menu! food from the restaurant available Reduce the Salt, sugar and fat used (extremely high levels) Actually cook the food - risotto
Location: Good; Easy Access to stations and Tourist Attractions
Really very disappointed by the Abode this time. having stayed here a number of times, since 2009. The one positive thing - the bed was comfortable (I have arthritis, back problems and hypermobility, assumption- the bed was new, however, is rather high so you have to climb onto it!) TV can only be watched by sitting on the bed with the soft pillows for support. Although there was a desk chair and an arm chair, they were at either end of the very long rectangular room and TV would not turn . The only place to put the luggage rack was by the main room door to avoid tripping over it/ bag, so can't open door properly (had 1 small carryon box.) No space for 2 people to have suitcases/large suitcase. The bathroom door opens partially as it hits the WC. Towel Rail Heater, does not work and door touches it & towel. Room is overlooked by neighbouring building, so curtains have to be kept closed at all times. Bathtub, is high, you need a stool to climb in or risk injuring yourself. Towel rack too far away. No radiators, one hot air blower, attached on top of the wall at one end of the room, takes very long to change temperature of air it gently blows out, not enough to heat the room (or I would assume cool the room in the summer). Food not cooked! very salty, dripping in fat - swimming on the plate! Pastries at breakfast not fresh. 2 cold meats - seem more like sliced fat!. chopped fresh Melon, otherwise, dry fruits and compote, all rarely replenished. Food is pricey in restaurant.
3out of 5
by Sandra from Philippines

Posted 20-Feb-2016 on Hotels
The door key keeps on failing.
3out of 5
by A verified traveller from midlands uk

great location

Posted 19-Feb-2016
Pros: location
Cons: heating
Location: greatly located opp cathederal and in main shopping street
basic hotel in great location no radiators in room only blow air but still cold and noisey, parking a rip off at £12 a night
2out of 5
by A verified traveller from Yorkshire

Very Poor Hotel

Posted 18-Feb-2016
Pros: The public areas looked nice.
Cons: Heat the rooms fix the plumbing and lighting
I stayed for 2 nights. My room on the first night was cold as there was not significant heating.The temperature outside was below zero. The lighting in the bathroom was inadequate. There were 3 ceiling lights and none of them worked. The shower was cold and notwithstanding a complaint on the first morning had not been fixed by evening. Then room Change. Second room no heating and so an electric fire was brought up. Again the lighting in the bathroom did not work and there was no heating in the bathroom. I was informed the cost of breakfast would be £10 and I was Charged £15. They did take £30 off my bill but I was so uncomfortable as a result of their failings I would have left had I the time to do so and I would never stay there again.
5out of 5
by Tsung-Chia

This traveller left a rating score only Posted 16-Feb-2016 on Hotels