Title: Hotel Masam Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=7925&destination=Isla+Mujeres%2C+Quintana+Roo%2C+Mexico&selected=74677139&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Masam Couples exchange vows on the beautiful beach or enjoy sunset views from the rooftop terrace at this vibrant Cancun destination ## Photo gallery for Hotel Masam ![Reception - Hotel Masam (Isla Mujeres)](https://images.trvl-media.com/lodging/75000000/74680000/74677200/74677139/896d204a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Hotel Masam (Isla Mujeres)](https://images.trvl-media.com/lodging/75000000/74680000/74677200/74677139/301b63b3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Free WiFi, bed sheets - Hotel Masam (Isla Mujeres)](https://images.trvl-media.com/lodging/75000000/74680000/74677200/74677139/478c249a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room, 1 Queen Bed, Private Bathroom, Ground Floor | Living area - Hotel Masam (Isla Mujeres)](https://images.trvl-media.com/lodging/75000000/74680000/74677200/74677139/296b77bc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Living area - Hotel Masam (Isla Mujeres)](https://images.trvl-media.com/lodging/75000000/74680000/74677200/74677139/a3ce888f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Masam combines beach vibes with modern comfort in lively Cancun. Guests appreciate the rooftop terrace for relaxation and in-room WiFi for staying connected. The property offers wedding services, a reception hall, and convenient luggage storage for travelers. ## Reviews 7.8 Good ## Popular amenities - Free Wi-Fi - Air-conditioning - Housekeeping ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=74677139&PinnedHotelID=74677139&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=74677139&PinnedHotelID=74677139&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=74677139&PinnedHotelID=74677139&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=74677139&PinnedHotelID=74677139&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=74677139&PinnedHotelID=74677139&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=74677139&PinnedHotelID=74677139&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=74677139&PinnedHotelID=74677139&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=74677139&PinnedHotelID=74677139&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 2 of 2 rooms ### View all photos for Standard Room, 1 Queen Bed ![Standard Room, 1 Queen Bed | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/75000000/74680000/74677200/74677139/97746811.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed 10.0 Exceptional 1 review - Sleeps 2 - 1 Queen Bed ### View all photos for Economy Triple Room ![Economy Triple Room | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/75000000/74680000/74677200/74677139/509f5836.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Triple Room - Sleeps 3 - 1 Queen Bed and 1 Single Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FIsla-Mujeres-Hotels-SAYIL-HOTEL-BOUTIQUE.h74677139.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FIsla-Mujeres-Hotels-SAYIL-HOTEL-BOUTIQUE.h74677139.Hotel-Information) ## About the area Located near a boardwalk, Hotel Masam is in Centro - Supmza 001, a neighbourhood in Isla Mujeres. Isla Mujeres Ferry Terminal and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and North Beach. Garrafon Natural Reef Park and Parque de los Suenos are also worth visiting. [Visit our Isla Mujeres travel guide](https://www.expedia.co.uk/Isla-Mujeres.dx7925) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.25711%2C-86.74713&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=gFH15h2nC2aTp9WTK7S1ez4-Qw4=) 11 Miguel Hidalgo Centro - Supmza. 001, Isla Mujeres, QROO, 77400 ### What's nearby - ![Miguel Hidalgo](https://images.trvl-media.com/place/7925/abe46061-603c-4c04-af6b-8307cf4fb149.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Miguel Hidalgo 1 min walk \- 0.0 miles - ![High-speed ferry at the terminal of Isla Mujeres waiting for passengers to return to Cancun.](https://images.trvl-media.com/place/553248634963233951/b0e4f9bc-41c5-4c22-a013-341fa9d2ab4e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Isla Mujeres Ferry Terminal 3 min walk \- 0.2 miles - ![North Beach](https://images.trvl-media.com/place/6282771/63d6351c-7c09-4adf-abf1-55a1dd6b6341.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) North Beach 5 min walk \- 0.3 miles - beach 3 min walk \- 0.2 miles - Isla Mujeres Cemetery 5 min walk \- 0.3 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 114 min drive ### Restaurants - Luna Grill 2 min walk - El Patio 1 min walk - Los Mariscos De Humo 1 min walk - Sonny's Pizza 2 min walk - Aroma Isla 1 min walk ## About this property ### Hotel Masam Hotel near North Beach Close to Isla Mujeres Ferry Terminal, Hotel Masam provides amenities such as a rooftop terrace. Stay connected with free in-room WiFi. Additional perks include: - Beach towels, concierge services and a reception hall - Luggage storage, tour/ticket information and wedding services Room features All guest rooms at Hotel Masam boast comforts, such as air conditioning, in addition to More amenities include: - Bathrooms with baths and soap ## Similar properties ![White sand](https://images.trvl-media.com/lodging/2000000/1580000/1570400/1570382/26fc97e0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Posada Del Mar Centro - Supmza 001 - Pool - Spa - Kids’ pool - Parking included 7.8 Good 1,003 reviews £62 includes taxes & fees 26 Apr - 27 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-26&endDate=2026-04-27&selected=1570382&PinnedHotelID=1570382&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/46000000/45890000/45880500/45880447/d93b617a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nílu Isla Mujeres by Selina Centro - Supmza 001 - Pool - Pet-friendly - Free Wi-Fi - 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No on-site parking available ### Conveniences - Limited-hour front desk - Luggage storage ### Guest services - Change of bedsheets (on request) - Concierge services - Housekeeping (daily) - Tour and ticket assistance - Wedding services ### Outdoors - Beach towels - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 3 steps to reach entrance - No lift - Smooth flooring in room - Tile flooring in public areas - Well-lit path to entrance ### More - 1 building - 2 floors - Built in 2000 - Colonial architecture - Designated smoking areas (fines apply) - Reception hall ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bathtub - Private bathroom - Soap - Toilet paper - Towels provided ### More - Air conditioning - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:00 PM Late check-in subject to availability ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability Late check-out fee: MXN 300 ### Special check-in instructions The front desk is open daily from 9:00 AM - 9:00 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Late check-out fee: MXN 300 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher and a first aid kit ### We should mention This property does not have any lifts No pets and no service animals are allowed at this property ### Property is also known as Sayil Hotel Hotel Masam Hotel SAYIL HOTEL BOUTIQUE Hotel Masam Isla Mujeres Hotel Masam Hotel Isla Mujeres ## Frequently asked questions ### Is Hotel Masam pet-friendly? ### How much is parking at Hotel Masam? ### What time is check-in at Hotel Masam? ### What time is check-out at Hotel Masam? ### Where is Hotel Masam located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Masam Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 7.4 Amenities ### 8.6 Staff & service ### 7.6 Property conditions & facilities 10 - Excellent 31 8 - Good 19 6 - Okay 16 4 - Poor 6 2 - Terrible 5 ## Reviews Verified ### 10/10 Excellent #### Juan 18 Jul 2024 Liked: Staff & service Disliked: Property conditions & facilities Great location, hotel is in ok condition ##### Juan Stayed 3 nights in Jul 2024 Verified ### 10/10 Excellent #### Alexander 14 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Found this hotel in downtown Isla Mujeres on the Main Street with all the restaurants. It’s just a few minutes from Playa Norte, one of the nicest beaches on the planet! The staff were very friendly and the room was clean and quiet. For the price, it would be hard to find anything better! ##### Alexander Stayed 1 night in Jul 2024 Verified ### 6/10 Okay #### peter 14 May 2024 Liked: Cleanliness On the main strip, 5 min walk to playa norte & ferry terminal. no frills, large room, nice bed, good ac & location..could improve bedsheet stains, water pressure & heat. ##### peter Stayed 4 nights in May 2024 Verified ### 4/10 Poor #### Stephan 8 Dec 2023 Disliked: Property conditions & facilities There was no hot water. Wifi was terrible. It had a great location and very comfortable bed. Also, while the cost was supposedly $60 per night, the taxes made it $80 per night. ##### Stephan Stayed 5 nights in Nov 2023 Verified ### 8/10 Good #### LIGIA 10 Sept 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and amazing staff ##### LIGIA Stayed 1 night in Sep 2022 Verified ### 8/10 Good #### Joanna 12 Apr 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location especially for a solo traveler ##### Joanna Stayed 7 nights in Apr 2023 Verified ### 8/10 Good #### Andres 12 Sept 2022 Liked: Cleanliness, staff & service, property conditions & facilities Great location ##### Andres Stayed 1 night in Sep 2022 Verified ### 8/10 Good #### William 1 Jul 2022 Liked: Staff & service, property conditions & facilities Staff was very helpful and GREAT LOCATION. Mattresses could use an upgrade but would stay here again. ##### William Stayed 3 nights in Jun 2022 Verified ### 10/10 Excellent #### Javier 31 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities Clean, friendly, comfortable ##### Javier Stayed 4 nights in May 2023 Verified ### 10/10 Excellent #### Aleksandr 15 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super! ##### Aleksandr Stayed 1 night in May 2024 Verified ### 8/10 Good #### Lorie 9 Mar 2023 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities Very basic hotel! It’s good if you’re only there to sleep anyways! Very clean! ##### Lorie Stayed 1 night in Mar 2023 Verified ### 8/10 Good #### Monique 16 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room is super basic but it has good air conditioning a good TV you're in the heart of the main street with all of the restaurants shops and bars and a less than 5 minute walk to the beach. It also feel safe because of the two sense of doors you have to enter before getting into the hotel. But this is super basic room no other frills but you don't need them if you enjoy the beach and being outside. ##### Monique Stayed 7 nights in Feb 2023 Verified ### 8/10 Good #### Erin 8 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Water problems is all, but if you’re adaptable don’t worry:) ##### Erin Stayed 9 nights in Feb 2023 Verified ### 4/10 Poor #### Cecilia 4 Feb 2023 Liked: Staff & service Disliked: Amenities, property conditions & facilities Maintenance issues - only hot water ##### Cecilia Stayed 1 night in Feb 2023 Verified ### 6/10 Okay #### Verified traveller 25 Mar 2024 #### Average for 1 night Central location, but we had a hard time finding the hotel as it shows a different address when you search on Google map. Our room didn't have any windows; as a result it had damp smell. Shower has a curtain and didn't seem super clean and it was out of fashion. There is a terrace on the second floor with chairs, which was a nice touch, but the area can be improved. Overall, it's not a bad place to stay for one night. ##### Verified traveller Stayed 1 night in Mar 2024 Verified ### 6/10 Okay #### Tayse Cristina 21 Dec 2022 Disliked: Cleanliness, property conditions & facilities, room comfort #### NO GO UNTIL FURTHER NOTICE We had a terrible experience at this hotel, rated as 8 but shouldn’t be even listed as the basic is not there, you can see by the pictures. They need a proper restructure and cleanning trough out the property, we moved from one bad for another worse, no hot water, no cleanning and from our property We could ear the other customers complaining and had the same experience as us. Mold, hair, dirty sheets, and screaming by the employees. could be a excelent property in the heart of isla mujer but need a bit more attention, the lady who receive us was very nice but was just that. ![Dust](https://a.travel-assets.com/ugc/hotel-reviews/B719C908D98E1CE813D33988D5D299072F4263EF1671631392864.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Mold](https://a.travel-assets.com/ugc/hotel-reviews/C3B0BD2639885D688DFCA54D75FB87AEA194B1541671631404761.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![No care](https://a.travel-assets.com/ugc/hotel-reviews/CC19309D0892B48D7E6FEE4C62AEB22D0AF98CC61671631403532.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Dirty floor](https://a.travel-assets.com/ugc/hotel-reviews/A8B9B6CE24F4B53DAA9AFFD40B18DC6AB5AD1EA71671631426074.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Tayse Cristina Stayed 1 night in Dec 2022 Verified ### 2/10 Terrible #### CARMEN 29 Dec 2024 El hotel que reservé está cerrado no habilitado ##### CARMEN Stayed 1 night in Dec 2024 Verified ### 8/10 Good #### Alfonso 16 Jun 2024 Liked: Staff & service, amenities Está bien Bien servixiio ##### Alfonso Stayed 1 night in Jun 2024 Verified ### 10/10 Excellent #### Clara Alejandra 31 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities Sobre todo el muchacho que atiende ##### Clara Alejandra Stayed 1 night in May 2024 Verified ### 10/10 Excellent #### Aide 12 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me gusto la atención del personal, esta limpio, hay agua caliente y la cama es cómoda, cerca de restaurantes. Me gusto todo. ##### Aide Stayed 1 night in May 2024 Verified ### 10/10 Excellent #### Tadeu 12 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excelente lugar para hospedarse, de facil acceso y ubicado en la calle de restaurantes en la isla ##### Tadeu Stayed 2 nights in May 2024 Verified ### 10/10 Excellent #### MARIA EUGENIA 17 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities El hotel es pequeño y sencillo pero tiene una súper ubicación, estás en el centro de todo en la calle principal de restaurantes y tiendas. Súper cerca de la playa norte y también del puerto marítimo, me encantó su ubicacion! ##### MARIA EUGENIA Stayed 1 night in Jan 2024 Verified ### 6/10 Okay #### Raúl José 11 Apr 2023 Liked: Cleanliness, staff & service, property conditions & facilities Buena ubicación, cerca del centro y de la playa. Buena atención del personal. La TV no cuenta con servicio de cable (no se utilizó), no cuenta con sillas y mesa de trabajo, se sienten los resortes de la cama. ##### Raúl José Stayed 2 nights in Apr 2023 Verified ### 10/10 Excellent #### Patricia 8 Apr 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente Muy buen ubicado. Nos han atendido muy bien! Lo recomiendo ##### Patricia Stayed 1 night in Apr 2023 Verified ### 10/10 Excellent #### Eduardo Sandoval 20 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities Todo muy bien, el personal muy amable, solo las regaderas no sirven del todo bien, hacen mucho ruido ##### Eduardo Sandoval ---