Search Hotels with Entertainment in Horley

"Easy access, great location near departure gates, convenient, small rooms but great smart space"

"A very poor experience. None of the rooms had working air conditioning, which appeared to be centrally switched off, and despite raising it multiple times, nothing was done. Offering two glasses of wine for 11 people felt completely inadequate. One room (226) was in an unacceptable state — wet bed, hairs in the bathroom, urine on the toilet, dirty surfaces and no bin liners. It was reported at 6:30pm and not partially addressed until after midnight, which is unacceptable. The only gesture offered was a Baileys, which was frankly insulting. Two rooms were next to a delivery bay, and with no air con the windows had to stay open, meaning guests were woken around 4am by deliveries. When I asked to speak to the duty manager the next morning, I was told they refused to come out. We were only offered 30% off two rooms, despite all six being affected. A formal complaint has since received no response at all, and as this appears to be an IHG franchise, there seems to be no accountability from IHG either. Overall, a very disappointing stay well below expected standards."

"Bteakfast was very good, plus the gym accessibility was also great, especially given the size of the facility. "

"We had a great stay, food is basically as are the rooms, we were upgraded to executive but nothing executive about it compared to others. Staff were great"

"Excellent location with Richmond park on your doorstep, lovely gardens and easy to walk or taxi into the centre of Richmond or Kew Gardens - a couple of lovely pubs nearby.Rooms were clean and quiet. Staff were helpful and polite. Didn't have food, but had lovely cocktails at the bar"