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"First time visiting Staines on Thames. Absolutely fantastic "

"Room was fine as was breakfast - disappointed at the lack of fresh coffee being served to the table. Also the spa was packed - a lack of beds by the pool. The gym was also quite dated and small. "

"Incredible, affordable, beyond our expectations. My boyfriend and I stayed here for 3 nights for his birthday. I didn’t have the biggest budget so when I saw the excellent price at Holiday Inn for what looked like a great hotel, I was somewhat sceptical- However, our stay was perfect. From the moment we arrived the staff were extremely pleasant, we came early to leave our luggage instead of dragging it through london and they were very happy to assist and hold on to it until we checked in later. When we returned we were checked in swiftly. The staff offered us great advice on transport to/from london. The bar staff are very friendly, the cleaners are polite and will knock and ask if you need anything in the afternoon- The service is 10/10. The room was massive, spotless and well-stocked. They use eco-friendly shampoos / body wash. There’s an ironing board and hair dryer, free teas and sugar etc. The huge tv has the ability to cast stuff from your phone and many channels available. Theres a telephone with access to 24/7 room service. I’m an extremely cold person and the heating comes on fast :) You also have full control over the thermostat. Overall the whole experience was excellent for the price, despite having a small budget it felt as though we were staying in a 5 star hotel that would generally be wildly over budget. It really exceeded our expectations and we plan to return again later this year after we’ve saved up for another london trip :) "

"Clean room, great staff, right in the services so plenty of options to shop and eat…. That said the room I had was above the entrance and smokers outside left a horrid smell in the room as they smoked directly beneath my windows Staff attentive and knowledgeable plus a good breakfast with a good selection. A real surprise as I am normally very impressed by service area hotels but this was good and good value"

"Staff were very friwndly and helpful, always ready to help and check to know hpw you are doing."

"beautiful place and grounds "

"The staff went above and beyond to make our stay enjoyable "

"yes good"

"Pre-booked dinner for 2000. On arrival at hotel at 1830 nothing known. Only available table was 1845 so went straight to dinner. All evening there were empty tables near me so I could easily have had a later booking. When I went up to my room reported this to reception. Was promised a response. Nothing heard. Frequently stay at this hotel."