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"Great location and nice hotel but not a 5 star. The concierge and doorman were the best staff members, very helpful and nice but others we interacted with were not great, especially in the bar and restaurant. The spa and thermal waters were nice but very crowded. "

"Handy parking underneath the hotel. Friendly greeting on arrival. All areas of the hotel were clean and welcoming. The deluxe room was spacious and comfortable. Used the bar which was very smart. From what I saw and experienced, this is a very nice hotel which we would definitely choose again."

"Clean and spacious room. Great location "

"Lovely man on reception let us check in early and gave us an upgrade but the room was very cold, could'nt have a shower, no heating in the bathroom and heating it seems on timer so didnt come on until 6pm.... one thing i do not like is a cold room... Staff very nice and helpful, be careful of deal on in restaurant as breakfast and evening meal for 30.00 each includes drink but limited choice and charged me 4.00 for extra lemonade... very expensive. Will not be going back im afraid, parking £19.00 for 24 hours so not bad for centre of Bristol."

"A nice modern hotel in the centre of Bath. Close to the train station and to many shops and restaurants. A short walk to the Abbey, the pump room and the Baths. We were very impressed by the barman, Thomas, who was friendly and efficient and made us feel very welcome. We stayed for just over two weeks and could recommend this hotel."

"Fab location, clean well kept contemporary hotel with a good friendly atmosphere and attentive staff. Good fresh variety of breakfast and well spaced tables in the reataurant! We have already booked our next stay for next month. "

"Bedroom decent size, nice and quiet, nice shower. Lobby lets the place down otherwise great. Staff friendly and very helpful. "

"Room was spotlessly clean, staff are lovely and location is ideal. If you are sensitive to noise perhaps ask for a room on one of the higher floors, but would stay here again without hesitation."

"Brilliant hotel. Second time here and everything is perfect. Staff are amazing, friendly and helpful. Could fault it."