Search Hotels by Cairn Hotel Group in Hartlepool from £45

"Everything good. Breakfast excellent"

"Love a Crowne plaza, great stay"

"Beautiful property. Pulling in the drive is stunning. The interior is well decorated. The building itself is obviously older and it shows in certain areas: the toilet was unreliable, small cracks, bit of discolouration on tiles, and the pool floor isn’t sealed well so it has bumps and bounces. The room we booked for a family was perfect. The separation wall made the room feel much bigger and the kids loved having their own space. The TV selection was very basic and the TVs themselves were very slow. The staff were all wonderful and very helpful. I did have to ask a lot of questions as some information wasn’t given initially but it wasn’t too inconvenient. The swim times for children was a bit annoying because we had to plan our day around it but I understand why they’re in place. We just would have liked a bit more freedom to choose when we wanted to go rather than set times. The bed we had wasn’t super comfortable, the mattress slanted on the edge. The pillows desperately need an update. They were very flat and offered no support. However the kids single beds were comfortable for them. The restaurant menu looked good but was expensive so we chose to eat elsewhere. Except for dessert which we did get through room service. The sticky toffee pudding was top 3 best we ever had. The grounds are vast and great for a wander. Overall, good stay. We would stay again as the experience itself outweighed any issues we had."

"We stayed in an upstairs courtyard room. The room was clean and well presented with the bedding fresh. All the staff that we interacted with were a credit to the hotel and nothing felt like too much trouble. We opted for breakfast each morning of our two night stay and the quality of the ingredients and service were a highlight of our visit. The external door of our block was a problem as difficult to shut without banging and others left it unlocked. We noticed this with most of the courtyard external doors. An interesting place to stay."

"Our room was spacious and the fabrics were lovely. TV didn't work initially but the response was immediate and the problem resolved. All staff we encountered were very polite. "

"Nice hotel with convenient parking, no breakfast available which was disappointing. Check in was quick and efficient. Easy to get to with plenty of dining choices nearby."

"Clean room, friendly staff. A king bed but only 1 bedside light, so only 1 of us could read, why only 1 light? Also the shower wash bottle was empty, had not taken any so little bit annoying. But apart from that it was ok."

"For me the hotel represents good value. I like the location by the river and there are plenty of places to eat and drink at within a 10 minute walk. The staff are great, so friendly and helpful. Breakfast is buffet style but as with all buffets, it’s in the timing. Nice bar which we used as well. Not our first stay here and won’t be the last."

"Clean well equipped room, nice staff, "