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"The elevators are terrible. Had to wait 15 minutes on several occasions. Some members of staff in leading positions were absolutely terrible to their employees. Yelling at them, in public."

"Lovely stay for my daughters birthday. They surprised her with cake and champagne in the room, which was a lovely touch and very much appreciated. Would definitely stay again. Very close to all London shops."

"The hotel itself was nice and the location near Trafalgar Square is excellent. However, we booked two rooms together and one was allocated in the Club Quarters wing requiring a long walk through fire doors and corridors, which was inconvenient for our group"

"Ideally located, close to Vauxhall Tube station and within walking distance to Westminster. Rooms were clean and modern, staff was pleasant."

"Did not use spa, health club was below par but the property itself was outstanding "

"Beautful modern hotel. Friendly staff. Close to shops and sight seeing !"

"GREAT PLACE TO STAY, WONDERFUL LOCATION WITH LOTS OF SHOPS, PUBS AND RESTAURANTS NEARBY AND PADDINGTON STATION LESS THAN A 5 MINUTE WALK .MUSEUMS AND OTHER ATTRACTIONS ARE ALSO NEARBY. THE ROOMS ARE CLEAN AND BREAKFAST IS FANTASTIC, HALI AND THE REST OF THE STAFF ARE FRIENDLY AND CANT DO ENOUGH TO HELP, WILL CERTAINLY GO BACK NEXT TIME WE ARE IN LONDON ,HIGHLY RECOMMENDED"