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Reviews of Twin Palms Guesthouse

2.5 out of 5
Twin Palms Guesthouse
18 Trafalgar Road, Great Yarmouth, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 11 out of 15 reviews" "
Rating 8 - Good. 4 out of 15 reviews" "
Rating 6 - Okay. 0 out of 15 reviews" "
Rating 4 - Poor. 0 out of 15 reviews" "
Rating 2 - Terrible. 0 out of 15 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Property conditions & facilities

Reviews

8/10 Good

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for attractions, plenty of restaurants and cafes. Very comfortable room and good breakfast.Although Ft Yarmouth has improved compared to 10 years ago, some areas still look in need of attention
Stayed 1 night in May 2019

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hosts
It was really good, the place was lovely and very homely. Couldn't fault the place in anyway. Breakfast was excellent and they were brilliant hosts.
Stayed 3 nights in Jan 2019
Response from Gemma on 29 Jan 2019
Thankyou so much for your review- it was lovely to meet you both. Kind Regards

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Gemma-Owner on 8 Nov 2018
Thank you for taking the time to leave us a review- we hope to welcome you back to Twin Palms should you find yourself in Great Yarmouth again. Kind Regards

10/10 Excellent

chantelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely BnB!
BnB was exactly as listed! Clean, ideally located and the hosts were helpful throughout! Breakfast was lovely every day and the room was spotless. Would definitely return!
Stayed 4 nights in Jul 2018
Response from Gemma-owner on 2 Aug 2018
Thankyou for your kind review Chantelle we hope to see you both again in the future. Kind Regards Gemma

10/10 Excellent

Samana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely recommend
It was a great trip Gemma helped with ideas and where to go the service was amazing and I would definitely go again
Stayed 2 nights in Jul 2018
Response from Gemma-owner on 2 Aug 2018
Thank you Samana- I do hope the rest of your trip was relaxing for you. Kind Regards Gemma

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Lovely place to stay. Owners very welcoming. Explained everything to us. Made sure our car was parked correctly. Helped us up to our room. Couldn’t have been more helpful and accommodating. Breakfast was excellent. Can’t fault this place at all. I went for a couples weekend away at the seaside and it was perfect for us. Especially the price for what you get and the service that is provided. Highly recommended
Stayed 3 nights in Jun 2018
Response from Gemma-Owner on 7 Jul 2018
Thank you so much for taking the time to leave a review- we very much hope to see both you again in the future. Kind Regards Gemma

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Gemma -Owner on 13 Jul 2018
Thank you for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. People very clean and everyone was very polite
Stayed 2 nights in May 2018
Response from Gemma-Owner on 4 Jun 2018
Thank you so much for taking the time to leave us such a lovely review. We look forward to welcoming you again to Twin Palms Guesthouse.

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Very nice guest house could not do enough to make our stay more welcoming even put us on a lower floor to help my wife with her slight disablement will definitely return next year
Stayed 2 nights in Sep 2017

8/10 Good

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2017

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool
It was great
Stayed 2 nights in Aug 2017
Thank-you for taking the time to leave a review- it was a pleasure meeting you. Kind Regards

10/10 Excellent

Cindy, loughborough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel pretty central to beach an town
Unfortunately we could only stay the one night so didn't make full use of room facilities couldn't fault the room in any way
Response from Gemma on 24 May 2017
Thankyou for your lovely review-we look forward to welcoming you again. Kind Regards

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean
clean and tidy and accommodated well
Thank you for taking the time to leave a review-we hope to welcome you again to Twin Palms in the future. Kind Regards

8/10 Good

Maureen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Clean and convenient for all amenities
The room was lovely and clean and warm the breakfast was good and the owners friendly. The down side was that the bed didn't get made and the bathrooms weren't cleaned for the time we stayed
Response from General Manager on 28 Feb 2017
Thank you for your review Maureen, the bathrooms are not cleaned through a guests stay unless there is a clear reason to do so-however toilet roll is always checked daily. The beds are made daily-unless there are personal items on the bed in which case we do leave them so as not to disturb personal belongings. We are pleased you enjoyed your stay and we look forward to welcoming you again to Twin palms should you be in the area. Kind Regards Gemma

8/10 Good

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very friendly. Lovely room and very clean. Perfect location for the beach and pier just a minutes walk.
Response from General Manager on 28 Feb 2017
Thank you so much for your review Jade and we very much hope to see you again soon. Kind Regards