Could have been so much better but for little details. Cheap plastic cups in bathroom (environmentally very unfriendly and not befitting a 4 star establishment). Quality of towels in bathroom was poor and they were very small. Whilst the bathroom fittings were good, the quality of the toiletries left something to be desired.
No mini bar in bedroom is fine, but again, most 4 star hotels at least provide a bottle of water, this was not the case.
The bar was open until 11.00 pm, but by 10.30 pm they had thrown away all the ice so there was none left for a nightcap.
Waiting staff at breakfast were brusque and unfriendly (staff and dinner were warm & welcoming).