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"Excellent stay, fantastic staff, would stay there again"

"Wifi worked ,decent breakfast, plenty parking Nice staff (especially bar girl), decent snacks in bar. Considering the large number of doors you have to go thru to get to your room it was surprisingly quiet . All in a good choice for anyone having an early Channel Tunnel start (its right by J9 M20 and Tunnel is 11a)"

"The hotel was comfortable and clean, the staff were friendly, helpful, and professional. The bar was clean & welcoming with live sport on tv. I did not have the breakfast as I left early in the morning, but was offered a takeaway insteads."

"We were on the ground floor near the gym and swimming pool.It was easy access as I have walking problems The only problem was the swimming pool was a bit cold."

"Our floor was shut off so we had to go up a floor and then down the fire escape to get to our room! We had food in the hotel but the food took ages and our kids dessert came out after asking for it three times! In the room next door there was some much noise! Someone else had call security that came but instead of say that they heard them a came to see what was going on they told them someone had complained!! The guy in the room went mad and kept asking who complained!! My wife and children were in the room on their own at the time and felt unsafe. Overall it the worst stay I have ever had. When we left I did say to the receptionist who said that the manager my email me but I have heard nothing."

"Breakfast was great, very easy check in "

"Beautiful old building. The staff were very helpful. Good choice at breakfast."

"The hotel was the perfect location for m weekend visit with family, and the view of the lake from my room was really charming. The staff were incredible friendly. Thank you for making my staff stress free. "

"The whole place needs a refurb. My bedroom could have done with a clean and the toilet actually needed flushing before I could use it. The stairs and corridors wer dusty in corners and one corridor had a peculiar smell. I know it was an old building but I’m sure even old buildings could have lifts installed and maybe ramps and here one or two steps are. Not good value for money and the breakfast certainly wasn’t. The restaurant and bar are were clean and smart and the staff were pleasant and helpful."