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"Rooms showing signs of wear and tear. Classic small amounts of mould in bathroom. As with all hotels now breakfast was extremely expensive even with discounted rate. Rooms lacking provision of drinking water. Hotel claims rooms are soundproofed as next to Brands Hatch Racing Circuit. Unfortunately not a proofed as expected! Room heating was not working - although small electric heater was supplied. Room was very dark with minimal lighting."

"Everything is good. Thanks for staff"

"This was a really disappointing day. We found the rooms were not very clean very dusty dirty corridors the whole hotel is dated. The problem is the cleanliness. When we had breakfast, the plates were not clean. The whole pool area was dirty. The toilet et cetera were not very nice. Wi-Fi was okay. Breakfast wasn’t great. The milk had gone off in the large container and I told them it had gone off and it took about 20 minutes for them to replace. For a four star hotel, it wasn’t a nice experience. The Jacuzzi was also broken. It was my husband‘s birthday. I put that in the notes I also told staff and they didn’t even bother to wish him happy birthday. "

"Good breakfast selection and lovely setting."

"They are a little bit behind"

"Lovely staff, very helpful. Decent hotel, good location for golf and racing. Shame about the restaurant though. Disappointing starter of ‘succulent prawns’ and crab custard. Instead of prawns they used tiny shrimps and couldn’t taste any crab. We ordered two starters, but were told after ordering that that only had one left. Bearing in mind this was only at 6pm, I hope no one else wanted the same! They did deduct it off the bill however. We ordered chip with our mains but had to wait until halfway through before they arrived."

"Felt a little in need or some refurbishment- stayed in a deluxe double room - mirror above bath was filthy Bathroom was old and in need of modernisation Used facilities but lots of children screaming in the pool - not the relaxation we planned for "

"Excellent stay, fantastic staff, would stay there again"

"Our floor was shut off so we had to go up a floor and then down the fire escape to get to our room! We had food in the hotel but the food took ages and our kids dessert came out after asking for it three times! In the room next door there was some much noise! Someone else had call security that came but instead of say that they heard them a came to see what was going on they told them someone had complained!! The guy in the room went mad and kept asking who complained!! My wife and children were in the room on their own at the time and felt unsafe. Overall it the worst stay I have ever had. When we left I did say to the receptionist who said that the manager my email me but I have heard nothing."