Search Shopping Hotels in Gloucester

"From making our room booking, adding food bookings and treatments was hassle. Getting through on the phone was just ringing out, so I tried messaging which took a week to get an unsatisfactory answer. We booked rooms and spa package but still had to pay extra to go for a swim on our arrival and then they wanted extra for slippers. The rooms are small and mediocre, we didn't have lake view thus we looked out on a golf cart. The spa was tired and a bit grubby looking, water jets barely worked, sauna and steam room were large and nice. Treatments and staff were good. First night we ate in boathouse. It was dreadful, they asked if we had dietary needs we said yes gluten but the couldn't accommodate our needs. Our foccachia never turned up. The steaks were cold and the desserts were very poor, Bill was £220 for 4 which included a cocktail each which were delicious. Next morning we had breakfast in brasserie it was superb ... huge choice and best quality. Staff were excellent and so was our afternoon tea. It could be so much better, I dont think I would recommend or make a return visit"

"Really nice staff. Was a little tired in some places but otherwise a lovely stay with good facilities"

"Lovely hreakfast, bed.comfortable"

"pool / spa great"

"Really nice place, good service, friendly staff. Lovely meal."

"We never ate at the hotel it was less expensive elsewhere. Can’t complain except towels need to be renewed. Also hand soap would be nice. Room noisy in the morning because of traffic. Staff should greet customers coming in and out of hotel it’s part of your job!"

"This hotel is obviously struggling and standards are slipping and corners being cut which is a shame as the building is a lovely example of victorian gothic."

"We are happy and please .The room was clean and comfortable.Good access of public transport to Cheltenham city centre. Breakfast was good."

"We went to attend the funeral of a close friend, the hotel was beautiful with excellent service. "