Could be better....
The room was old and shabby, and quite grubby. One of the two sockets didn't work. The mini bar was jammed shut. No complimentary biscuits or water, but two coffee sachets.
The reception staff are miserable and disinterested. The food selection is poor and over-priced, and the food itself is disgusting. I was overcharged for two items on the room service menu.
Comment from Hotel Management
10-Nov-2016 by Corporate Customer Care, Hotel Management
Dear Laura, thank you for taking the time to share your feedback with us on your recent stay. Thank you very much for the positive comment about the location of our hotel. We are so sorry that you had such a poor experience, particularly with the condition of the room, dealing with our reception and room service team. We do our very best to make sure our guests are comfortable and receive the best service and regret to hear that did not happen on this occasion. We appreciate your comments and will share them with the relevant Departmental Heads in order that we can continually improve services at the hotel. We would love another chance to show you that we can do so much better and it would be our pleasure to have you as our guest again.