Ratings based on 2,943 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller from Tokyo

OK

Posted 15-Sep-2016
I got a non-smoking room, which I could smell smoke. I felt it was a bit over priced for what I paid, but it has great access to the airport and the station, so it probably balances.
Comment from Hotel Management
20-Sep-2016 by Customer Care, Hotel Management
Dear Mark, Thank you for your review. We are glad the location of the hotel was convenient and regret to hear you were disappointed with your room. Your feedback is important and we have shared your comments with hotel management to ensure all guest rooms are up to Radisson Blu standards.
4out of 5
by A verified traveller from Portsmouth UK

Nice hotel, very convenient for airport

Posted 13-Sep-2016
Pros: Clean, friendly, comfortable.
Cons: Restaurants tend to be over-booked, even when they seem to be half empty (told again to come back in 30 minutes)
Location: Catch a plane!
Have stayed here before when getting an early flight from Stansted. Nice hotel, much better than others in the area for a pretty similar price, and a short walk to train station and terminal.
2out of 5
by A verified traveller

Nice hotel but don't expect good service

Posted 12-Sep-2016
Pros: It had good facilities and was close to the airport.
Cons: Get new staff that don't treat their guests as an annoyance.
Arrived about 8PM, sat in the lounge and went to ask one of the staff if I could have some sandwiches. She told me she was busy and told me to ask the waiter in my section then walked off. I went to the bar where they served food and asked the same question. I was told by the bar person that it would probably be half an hour, then another member of staff from the bar told him they were too busy. I asked then if I was going to get sandwiches and he replied no. They were serving food all night but they couldn't get me a sandwich. What sort of hotel can't get their guest a sandwich? Their attitude to their guests is shocking for a hotel that has 4 stars. Even on arrival I had to wait in a queue for 10 mins to get checked in. Not again.
Comment from Hotel Management
16-Sep-2016 by Customer Care, Hotel Management
Thank you for your review. We are glad you liked the location of the hotel and the facilities during your stay. We apologize for the disappointing service you received when trying to order a sandwich in the lounge and bar. We value your feedback and have passed your comments on to hotel management to improve our service or guest experience.
5out of 5
by A verified traveller

Very good hotel into the Stansted Airport.

Posted 11-Sep-2016
Pros: All.
Cons: No.
Location: The hotel is into the Airport, so it's the best for the travellers. I don't think that there are things to do nearby.
All has been perfect. The hotel is into the Airport, so it's easy to reach without any taxi or bus.
4out of 5
by A verified traveller

Convenient location

Posted 10-Sep-2016
Stayed with friends before an early morning flight. Great room, comfortable bed. One restaurant closed due to "technical" difficulties, food in Felini - starters were good, mains very average. Staff were pleasant but overwhelmed, thus slow service. Would stay again.
2out of 5
by A verified traveller from Dover, UK

Poor Value

Posted 07-Sep-2016
Pros: Closeness to the airport terminal.
Cons: Everything could be improved. Acquire character and value for money. Ditch the microwave and use a chef.
Location: The only thing to do, hence the stay, is catch a plane. O
For the money (expensive I think) a distinctly underwhelming experience, had hoped for a luxurious nights stay before our long weekend break. The contrary proved to be the case, its was very ordinary with below average food and was a prime example of what's wrong with chain hotels - bland averageness. The hotels only redeeming feature is it's closeness to Stansted terminal. You really felt they knew they had a captive audiance and abused the pricing. £104 for a v/poor dinner for 2. Or don't business customers care? I suspect not. The final element which made our experience poor was the car parking service. If I knew the car was to be driven off site I would not have used it. Why on collection was the car radio tuned to a different station, the seat moved, steering wheel moved, air vents moved, the steering wheel covered in a sticky substance? As with the hotel no care was taken and the customer was just taken for granted. I would never (unless there was a life threatening reason) use a Radisson Blu hotel again. Anecdotal evidence from others I have mentioned this chain to have all have all had poor experiences.
5out of 5
by A verified traveller from Sydney

Luxury at the airport

Posted 07-Sep-2016
Big luxurious hotel, amazingly comfy beds. Nice restaurants and bars in the hotel. Easy 10 min walk to airport. Perfect for a fuss free layover.
3out of 5
by A verified traveller from London

On airport hotel, so location superb.

Posted 24-Aug-2016
Pros: Wine tower & angels is brilliant.
Cons: Clean the pool area with a power washer. Remove dirty crockery from the corridors
Location: Catch an early morning flight
We booked in about 3pm - the room was ready and clean, however the previous occupant had obviously had room service and there was a plate of half eaten breakfast outside our room - it was still there at 4:30 so I rang reception and asked that the plate be removed ( only because I do not live like this at home). At 6:30pm it was still there, it was making me feel sick so I took it down to reception myself - " Oh sorry about that!" was the comment and I was expecting them to be horrified that this could happen at a 4 star hotel. Bar Food - tad expensive £16 for a fish - finger sandwich - wine tower is brilliant. Pool etc is un-inspiring that some parts need a good 'power wash'
5out of 5
by A verified traveller from Seaham

End of holiday Stay

Posted 22-Aug-2016
We stayed here the night we returned to the UK and had a very good experience. The only issue we had was being given an accessible room but this was quickly rectified and everything from this point we couldn't fault
3out of 5
by A verified traveller from Scotland

Very convenient for Stansted Airport

Posted 14-Aug-2016
Pros: Proximity to airport
Cons: Staff efficient, if a bit cold. Potential area for improvement.
Location: Unaware of anything away from airport proximity
Had very little time to spend there but a modern hotel extremely convenient for airport