Ratings based on 3,129 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller

Disappointing

Posted 21-Apr-2017
Two stars not one as staff were nice . Got a disabled bathroom . TV didn't work . Iron was missing . Holes in wall where a repair hasn't been patched .Cheap for location and I found out why.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 20-Apr-2017
Staff were very helpful. Family friendly hotel. Clean and spacious. Convenient location to Stanstead. Accommodated our request for inter connecting rooms.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Nice hotel Close to airport !!

Posted 19-Apr-2017
Pros: all ok
Cons: not much
May be easier if not had to pay through expedia. You could book and pay over the telephone in the past.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 18-Apr-2017
Pros: Location excellent.
Right next to the terminal at Stansted - stayed one night and then car left in car park for a business day trip to Eindhoven
5 out of 5
Recommended
for Everyone
by A verified traveller from nottinghamshire

Convenient airport hotel

Posted 07-Apr-2017
The hotel is excellent, staff very friendly, food atrocious and on top of it very expensive bad food. £16 for a fish finger sandwich and my crispy calamari were soggy
3 out of 5
Recommended
for Everyone
by A verified traveller

Great location, but soulless.

Posted 03-Apr-2017
If you want to be as near as possible to the airport, this hotel is perfectly placed, and it can cater for huge numbers. The rooms are comfortable, (but you pay for the bottles of water in the fridge, and for the price I think water should be included). Bathroom is great, and staff lovely. The downside is that you walk down long long corridors before you finally reach your room; a kind of sleep factory for air travellers. If you're on iPhone you'll have to adjust the settings to get a mobile signal in your room; this isn't made clear enough on arrival- I didn't discover the system until I was leaving. Food and drink in the restaurants is pricey (£4.00 for a hot chocolate); it's nice enough, but there's a lot of glitz for what you get - there's an MandS at the airport, so if you're on a budget pick something up there. I dithered about the 'recommend to a friend' choice; I'd say yes if you've got a very early flight, but otherwise check out other possibilities.
3 out of 5
Recommended
for Everyone
by A verified traveller from london

Airport hotel with pleasant decor

Posted 31-Mar-2017
Pros: Decor, breakfast, lovely big bed
Cons: Customer service
Location: Stansted airport
The main complaint on this occasion was the faulty air con which blew hot aura into the room. When this was mentioned to the staff they apologised, could not say when it would be fixed as it affect the whole hotel . They offered water and when it arrived eventually I requested sparkling and they never came back. The house keeping phone was rarely answered, and when I reminded them of the request nothing happened. Not great !
3 out of 5
Recommended
for Everyone
by A verified traveller from J

Great Hotel if flying from Stansted!

Posted 26-Mar-2017
A nice way to start your trip as it's a short walk from the terminal. The rooms are comfortable. Disappointed to find on arrival that parking wasn't included and paid a further £50 for the pleasure. I prefer room service unless I'm with company. This was poor....I ordered a chicken Caesar salad which when arrived had no chicken ( probably a misunderstanding over the phone I guess) Fries were cold and a small glass of red charged at £10!
2 out of 5
by A verified traveller from london

worst shower of the year

Posted 18-Mar-2017
corporate greed comes disguised as' save the water and the planet program ' which means you have to get ready to have a shower with barely a few drops of water. on top of that, the restaurant is a total rip off relying on business travelers with all expenses paid so not giving any thought about value for money. so fellow non business travellers : avoid
Comment from Hotel Management
23-Mar-2017 by Customer Care, Hotel Management
We appreciate your review. We apologize you were disappointed with the water pressure in your room and the cost of food in the restaurant. Thank you for your feedback and for giving us this opportunity to improve our guest experience.
2 out of 5
by A verified traveller from London

Dissapointed

Posted 15-Mar-2017
Pros: Staff and comfort
Cons: Parking and burger
The hotel was beautiful, clean and the staff welcoming...However, to have to pay for parking is outrageous when the hotel is over 100 pounds per night!!!! I had a room service burger (which arrived within 5 minutes) The quality was appaling and it had clearly been hanging around for a while under a "hot-plate", hence why I got it so quickly. Very poor and not at all worthy of a hotel with such high standards
Comment from Hotel Management
22-Mar-2017 by Customer Care, Hotel Management
Dear Simon, Thank you for your review and we are glad you liked the hotel and staff. We apologize you were disappointed with the burger you received from room service and the cost of parking. We value your feedback and hope for another opportunity to exceed your expectations.