The air conditioning was not working in our room.
I think I should receive a refund for the worst night with no sleep on the hottest day, with no air conditioning working in our room. We were only in the room from 10.30pm till 4.30am. because my daughter had to catch an early flight at Stansted. The air conditioning controls were faulty so it could not be turned up or down and it was noisy all night long.
Terrible and totally unacceptable for a hotel of this kind. I would not recommend this hotel unless you get reassurances that the air con is working as you cannot open any windows.
Comment from Hotel Management
03-Aug-2016 by Customer Care, Hotel Management
Thank you for writing your review. We are glad your bed was comfortable and you appreciated the cleanliness of the hotel. We apologize for any discomfort caused by the temperature of your room. We value your feedback and have shared your comments with hotel management to ensure all guest rooms are up to Radisson Blu standards.