Ratings based on 3,040 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Denmark

Nice hotel at the airport

Posted 13-Jan-2017
I enjoyed my stay at this hotel. It's really easy to get to from the airport, only like three minutes walk. The room was really big and with a nice and big bathroom. The only things I didn't like were the air conditioning in the room and the temperature of the water in the shower - it was really hard to adjust. The breakfast buffet is by far the best I've ever seen!
4out of 5
Recommended
for Everyone
by A verified traveller from Wien

Posted 09-Jan-2017
3 Nächte Aufenthalt. Sauberes Zimmer, freundliches Personal, Gutes essen.
5out of 5
Recommended
for Everyone
by A verified traveller from london

Convenient for airport

Posted 19-Dec-2016
Nice hotel, good facilities and next door to airport.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Dec-2016
コンシェルジュ担当の方に、ダウンロード済みの航空券のプリントアウトをお願いし、大変お世話になりました。とても素晴らしい対応でした。
4out of 5
Recommended
for Everyone
by A verified traveller from Stansted Airport

Posted 10-Dec-2016
Plenty of food options in hotel Plus so close to airport Really comfy bed!!! Great shower Big comfy seats in bar
4out of 5
Recommended
for Everyone
by A verified traveller

Handig hotel voor bliksembezoeken aan Londen.

Posted 03-Dec-2016
Pros: Vanuit de aankomst/vertrekhal een paar minuten lopen. Ideaal bij late aankomst of vroege vertrek.
Cons: Mag wel weer een verfje en behangetje.
Prijs en kwaliteit kamer met ontbijtbuffet is erg goed.
5out of 5
Recommended
for Everyone
by A verified traveller

Nice airport hotel, perfect for an overnight stay.

Posted 29-Nov-2016
The staff is friendly, rooms are clean and comfortable and hotel facilities are great.
4out of 5
Recommended
for Everyone
by A verified traveller

Convenient hotel for an early flight

Posted 23-Nov-2016
This is a good hotel for an early flight in the morning like we had. Good sized rooms which are nice and quiet. Recommend adding the breakfast to your booking. The selection is plentiful and very tasty. Avoid eating and drinking in the bar,it's way too expensive. £78 for a wrap,burger and a bottle of wine.
5out of 5
Recommended
for Everyone
by A verified traveller

Perfect for the airport

Posted 13-Nov-2016
Pros: Helpful staff, in particular Jay on reception, i spoke to him on the phone and he checked in my son on arrival. Everything went smoothly.
Brief stay after a flight and before onward travel to Cambridge
2out of 5
by A verified traveller from Cheshire

Could be better....

Posted 06-Nov-2016
Location: A two minute walk to the airport.
The room was old and shabby, and quite grubby. One of the two sockets didn't work. The mini bar was jammed shut. No complimentary biscuits or water, but two coffee sachets. The reception staff are miserable and disinterested. The food selection is poor and over-priced, and the food itself is disgusting. I was overcharged for two items on the room service menu.
Comment from Hotel Management
10-Nov-2016 by Corporate Customer Care, Hotel Management
Dear Laura, thank you for taking the time to share your feedback with us on your recent stay. Thank you very much for the positive comment about the location of our hotel. We are so sorry that you had such a poor experience, particularly with the condition of the room, dealing with our reception and room service team. We do our very best to make sure our guests are comfortable and receive the best service and regret to hear that did not happen on this occasion. We appreciate your comments and will share them with the relevant Departmental Heads in order that we can continually improve services at the hotel. We would love another chance to show you that we can do so much better and it would be our pleasure to have you as our guest again.