For the money (expensive I think) a distinctly underwhelming experience, had hoped for a luxurious nights stay before our long weekend break. The contrary proved to be the case, its was very ordinary with below average food and was a prime example of what's wrong with chain hotels - bland averageness. The hotels only redeeming feature is it's closeness to Stansted terminal. You really felt they knew they had a captive audiance and abused the pricing. £104 for a v/poor dinner for 2. Or don't business customers care? I suspect not.
The final element which made our experience poor was the car parking service. If I knew the car was to be driven off site I would not have used it. Why on collection was the car radio tuned to a different station, the seat moved, steering wheel moved, air vents moved, the steering wheel covered in a sticky substance? As with the hotel no care was taken and the customer was just taken for granted.
I would never (unless there was a life threatening reason) use a Radisson Blu hotel again. Anecdotal evidence from others I have mentioned this chain to have all have all had poor experiences.
Comment from Hotel Management
25-Sep-2016 by Customer Care, Hotel Management
Thank you for taking the time to write a review. We take pride in our “Yes I Can!” service and sincerely apologize that this was not the experience you had during your stay. Your feedback is important to us and has been forwarded to the hotel management for further review. We hope for another opportunity to exceed your expectations in the future.