Search East Portlemouth Aparthotels

"Room clean and comfortable. Staff very friendly, helpful and professional. Food delicious and generous servings "

"lovely clean hotel with great location nice big beds and a lovely breakfast in the morning "

"Historic place with reflections of the elegance of the 1920s. Great views. Breakfast was very good. Pleasant gardens too."

"Room had mold on ceiling changed and bed was not good. Staff were ok. Breakfast was hit and miss"

"A lovely hotel, some lovely staff but a couple seemed to not be having their best day on our arrival, nice spa, great location. Food was not brilliant, no teaspoon on the tray in the room, mirror not well cleaned and torn net curtains. Housekeeping did make up our room but it looked a bit like my 17 year old son had a go at it. This isn't a bad review as it's a hotel that could be a few very small changes from being perfect. Good central location yet quiet enough to have the windows open at nighttime. Two members of staff shone: Ade in the restaurant and Sam on reception, really friendly."

"Lovely vew from our room staff could not have been more attentive will definitely go back "

"I’ve stayed at this hotel previously and had a positive experience, which makes this visit particularly disappointing. One of the main reasons for booking was the advertised use of the pool. However, on arrival we were informed there is a £10 per person charge to use the facilities. This was not made clear at the point of booking. Had this been clearly stated, we may have considered alternative options. When raising this at reception, the response we received was unexpectedly poor. Rather than acknowledging the concern, the receptionist was defensive and dismissive, stating it was “our problem” and that we should take it up with Hotels.com. She also mentioned they only advertise through Expedia, despite the fact we had booked through Hotels.com. What was most disappointing was not just the additional charge, but the tone and lack of customer care. There was no attempt to understand our position, no apology, and no effort to resolve the situation. The interaction felt cold and unhelpful, which significantly impacted our impression of the hotel."

"The rooms need refurbishmant but very clean and quality bathroom with good shower. Comfottable bed and lovely staff. Very good value for the money. No breakfast or dining faciliity but the hotel is close to the town centre and a few minutes walk to cafes and restaurants. Great parking."

"A relativly New hotel on the seafront. About a mile walk to the harbour, with a bus stop outside. The staff were excellent, rooms were clean and well appointed and breakfast was excellent. "