It was our second stay at TLH resorts in Torquay, but first one in Derwent Hotel.
All staff very helpful and polite .
Good entertainment , but it depends of a personal taste .
Nice buffet style dinner in the evening and the food was very good.
Breakfast was a bit of a chaos every time - not enough glasses, mugs or toasts .
The biggest issue for us was cleanliness.
Plates in restaurant looked like their dishwasher was broken , as some of the leftovers were stuck to it . Generally sticky plates and cutlery .
Room was dated and floor uneven but we wouldn't mind ,as long as its clean , but it wasn't .
Rubbish on the carpet between beds and bedside tables.
Sticky drink/glass stains on both bedside tables and the desk . I have cleaned everything off with the antibacterial wipes , before I could put my belongings on it .
Same issue in the bathroom - just unhygienic.
Just a shame , as I really like the TLH resort in general . We stayed in Toorak Hotel before and it was clean.
