Title: Diamond Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Diamond Hotel A charming retreat in the heart of Torquay where travelers find easy connections and a central location perfect for exploring the city ## Photo gallery for Diamond Hotel ![Room - Diamond Hotel (Torquay)](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/a5d3ace0.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Breakfast meal - Diamond Hotel (Torquay)](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/5bd8c399.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden - Diamond Hotel (Torquay)](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/05f4f0c7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Beach - Diamond Hotel (Torquay)](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/6ab1c9a7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden - Diamond Hotel (Torquay)](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w764h1024x259y0-28806e3a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Richmond Hotel, in Torquay City Centre, offers a genuine welcome. Multilingual staff provide attentive service at the 24-hour front desk, and free WiFi in public areas keeps guests connected. Previous visitors value the helpful around-the-clock assistance. ## Reviews 6.4 ## Popular amenities - Free Wi-Fi - Parking available - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Jan 30 - Jan 31](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=2113406&PinnedHotelID=2113406&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=2113406&PinnedHotelID=2113406&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 31 - Feb 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=2113406&PinnedHotelID=2113406&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=2113406&PinnedHotelID=2113406&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 30 - Feb 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=2113406&PinnedHotelID=2113406&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=2113406&PinnedHotelID=2113406&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 6 - Feb 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=2113406&PinnedHotelID=2113406&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=2113406&PinnedHotelID=2113406&HadPinnedHotel=true®ionId=-1&adults=2) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTorquay-Hotels-Diamond-Hotel.h2113406.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTorquay-Hotels-Diamond-Hotel.h2113406.Hotel-Information) ## About the area Torquay City Centre, a neighbourhood in Torquay, is home to Diamond Hotel. Princess Theatre and Torquays Dinosaur World are cultural highlights, and some of the area's activities can be experienced at Torquay Marina and Torquay Golf Club. Babbacombe Model Village and Gardens and Paignton Pier are also worth visiting. Looking to get your feet wet? Scuba diving, windsurfing and sailing adventures can be found near the property. [Visit our Torquay travel guide](https://www.expedia.co.uk/Torquay.dx5453) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C50.46566%2C-3.53432&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=c-MJIAIzNhCAKl0p2tI0lDq5F5Q=) 27 Croft Road, Torquay, England, TQ2 5UD ### What's nearby - ![Abbey Sands which includes swimming, a sandy beach and a coastal town](https://images.trvl-media.com/place/6094261/adda54c6-700c-44c2-8cf5-3404f4de9e94.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Torre Abbey Sands 3 min walk \- 0.2 miles - ![Princess Theatre](https://images.trvl-media.com/place/6224639/4a4becb6-3cba-45f2-9e09-a4da43a1cf04.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Princess Theatre 6 min walk \- 0.4 miles - ![Torre Abbey featuring flowers, heritage architecture and a garden](https://images.trvl-media.com/place/6094263/57c6e9a4-050c-4898-83bd-cd7d95e761f4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Torre Abbey 8 min walk \- 0.4 miles - ![Inner Harbour](https://images.trvl-media.com/place/553248621532488783/d8fa03cc-c054-45b1-bec5-2ea4e12bc301.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Inner Harbour 11 min walk \- 0.6 miles - Riviera International Conference Centre 6 min walk \- 0.4 miles ### Getting around - Torquay Station 14 min walk - Exeter (EXT-Exeter Intl.) 43 min drive ### Restaurants - Brody's Breakfast Bistro 6 min walk - TQ Beerworks 5 min walk - McDonald's 6 min walk - Cafe One Hundred 7 min walk - Appleby's (Heritage Hotel) 2 min walk ## About this property ### Diamond Hotel Hotel located in Torquay City Centre Diamond Hotel provides free continental breakfast and more. Stay connected with free WiFi in public areas. Other perks at this hotel include: - Self-parking (surcharge), a 24-hour front desk and multilingual staff - Smoke-free property ## Similar properties ![Reception](https://images.trvl-media.com/lodging/13000000/12620000/12617700/12617650/dfd00334.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Trecarn Hotel Babbacombe - Free Wi-Fi - Restaurant - Breakfast available - Business services 6.6 778 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=12617650&PinnedHotelID=12617650&HadPinnedHotel=true®ionId=-1&adults=2) ![Buffet](https://images.trvl-media.com/lodging/3000000/2880000/2876400/2876393/cb606611.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Riviera Hotel Torquay City Centre - Pool - Free Wi-Fi - Restaurant - Breakfast available 7.0 Good 337 reviews £53 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=2876393&PinnedHotelID=2876393&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/85000000/84060000/84052900/84052824/w1280h955x0y35-14ff86a8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bonair Hotel Paignton - Free Wi-Fi - Parking available 5.6 169 reviews £32 includes taxes & fees 14 Feb - 15 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=84052824&PinnedHotelID=84052824&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/28000000/27110000/27107800/27107753/bb74ffe4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Brantwood Torquay City Centre - Breakfast included - Parking included - Free Wi-Fi - Housekeeping 9.6 Exceptional 482 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=27107753&PinnedHotelID=27107753&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach](https://images.trvl-media.com/lodging/2000000/1690000/1682800/1682728/fd5d1b14.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Abbey Sands Hotel Torquay City Centre - Pet-friendly - Free Wi-Fi - Breakfast available - Parking available 8.4 Very good 889 reviews £47 includes taxes & fees 15 Feb - 16 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=1682728&PinnedHotelID=1682728&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/104000000/103920000/103913000/103912949/ba18f84f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cambria Hotel Paignton - Free Wi-Fi - Parking available 7.0 Good 22 reviews £37 includes taxes & fees 5 Feb - 6 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=103912949&PinnedHotelID=103912949&HadPinnedHotel=true®ionId=-1&adults=2) ![City view from property](https://images.trvl-media.com/lodging/14000000/13360000/13355100/13355034/a584e634.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Esplanade Hotel by Compass Hospitality Paignton - Pet-friendly - Free Wi-Fi - Restaurant - Breakfast available 7.2 Good 282 reviews £50 includes taxes & fees 31 Jan - 1 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=13355034&PinnedHotelID=13355034&HadPinnedHotel=true®ionId=-1&adults=2) ![Marina](https://images.trvl-media.com/lodging/7000000/6330000/6325700/6325629/ceaac831.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort Torquay City Centre - Pool - Spa - Kids’ pool - Free Wi-Fi 7.8 Good 416 reviews £69 includes taxes & fees 2 Mar - 3 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-02&endDate=2026-03-03&selected=6325629&PinnedHotelID=6325629&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Twin Room | Desk, iron/ironing board, travel cot, bed sheets](https://images.trvl-media.com/lodging/24000000/23210000/23201000/23200997/9d2d4d32.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Devonshire Hotel Torquay - Pool - Parking included - Free Wi-Fi - Restaurant 7.8 Good 60 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=23200997&PinnedHotelID=23200997&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/3000000/2290000/2286000/2285901/76f7c47e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Passage House Hotel Newton Abbot - Parking included - Free Wi-Fi - Restaurant - Games room 8.0 Very good 871 reviews £63 includes taxes & fees 8 Feb - 9 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=2285901&PinnedHotelID=2285901&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=2113406&PinnedHotelID=2113406&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=2113406,12617650,2876393,84052824,27107753) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - Parking on site (surcharge) - Limited on-site self parking ### Conveniences - 24-hour front desk ### Guest services - Housekeeping (weekly) - Multilingual staff ### Accessibility - No lift ### More - Smoke-free property ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 10:00 PM Early check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 10:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards This property is professionally cleaned If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Richmond Hotel Torquay Richmond Torquay The Richmond Hotel Hotel The Richmond Hotel Torquay The Richmond Hotel Hotel Torquay ## Frequently asked questions ### Is Diamond Hotel pet-friendly? ### How much is parking at Diamond Hotel? ### What time is check-in at Diamond Hotel? ### What time is check-out at Diamond Hotel? ### Where is Diamond Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Diamond Hotel Reviews 6.4 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 6.8 Cleanliness ### 8.4 Location ### 7.4 Staff & service ### 5.6 Property conditions & facilities 10 - Excellent 63 8 - Good 94 6 - Okay 51 4 - Poor 42 2 - Terrible 63 ## Reviews ### 8/10 Good #### Chandan 8 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff were friendly ##### Chandan Stayed 1 night in May 2025 ### 6/10 Okay #### Sam 26 Aug 2025 Disliked: Cleanliness Hotel was basic and tidy and reasonably priced. However, it is in need of modernisation and the cleanliness could be better. For example, I had to clean the light switch after entering the room. They have also just opened the swimming pool which is a bonus and a basic breakfast is included. ##### Sam Stayed 2 nights in Aug 2025 ### 4/10 Poor #### Jason 12 Jul 2025 Disliked: Property conditions & facilities, room comfort #### Good location, bad room. Great location for festival. Large balcony with good views. Bed on slope so uncomfortable and room smelt funny. No hand wash. ##### Jason Stayed 1 night in Jul 2025 ### 2/10 Terrible #### Matt 15 Jun 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Noisy room, drunk people next door. Very supportive reception staff. Dangerous shower and bath facilities. ##### Matt Stayed 2 nights in Jun 2025 ### 4/10 Poor #### Donna 22 Jul 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Been to this hotel before it was lovely new owners now arrived was told I needed photo ID if I didn’t have it I had to pay £100 deposit they charge you £10 for parking you can park out on the road for free plenty of space my bathroom has mould door not painted properly Toilet roll hanging off wall curtains with filthy sideboard was stained and scratched up. Need a good clean and new furniture. Must say bedding was very clean comfortable bed had a beautiful view from balcony. As long as you know, it’s a budget hotel you’ll be okay don’t expect the Ritz. ![](https://a.travel-assets.com/ugc/hotel-reviews/7eab68af-89a8-46b4-a185-d726ef0af42c-1753211241362.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c0bcbc86-46fe-41cb-af45-e05aac14bea1-1753211242191.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3487e0c4-6dd8-4f0b-84eb-ed874ff96632-1753211243190.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b3770eb2-2761-4020-9d5b-4ded7c2ef1c9-1753211243369.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Donna Stayed 1 night in Jul 2025 ### 4/10 Poor #### Lewis 2 Sept 2025 Liked: Cleanliness Disliked: Staff & service, amenities I recently stayed at this hotel and had a very mixed experience. The gentleman on the night shift was extremely rude and arrogant – without doubt the most unpleasant member of staff I’ve ever come across in a hotel. However, the lady on reception in the morning was the complete opposite: very polite, helpful, and welcoming. The owner was also friendly and made an effort, which I really appreciated. That being said, they charge £10 per night for parking, which feels like daylight robbery, especially since you don’t even get a guaranteed parking space for that fee. The condition of the hotel itself isn’t great – it’s definitely in need of some attention – but for the price you pay, it’s decent value. Overall, the stay was acceptable thanks to the morning staff and the owner, but the night staff really lets the place down. ##### Lewis Stayed 2 nights in Aug 2025 ### 8/10 Good #### Carmen 31 May 2024 Liked: Staff & service, amenities, property conditions & facilities The hotel is a lovely place, the staff was friendly and very helpful. On the days when we stayed the unique bad things we encountered were noise guesses in the room next door, so we couldn't really rest as we expected but apart from that attention at the hotel in great! ##### Carmen Stayed 2 nights in May 2024 ### 2/10 Terrible #### Penny 22 Jun 2025 Disliked: Cleanliness, amenities, property conditions & facilities Awful! No running cold water in room, couldn't flush toilet, kettle was disgusting so couldn't use, no cups,no soap. Poor cleanliness. TV okay, bed comfy, clean bedding and towels. Parking advertised but be warned there is a £10 charge per night which I found out on arrival and didn't see mentioned on website. ##### Penny Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Kirsty 10 Dec 2023 we always stay at the Richmond hotel when we go away the staff are friendly . Ali on reception is lovely very welcoming and friendly always happy to help with anything or anything and also the manager Shazly very friendly and welcoming and very helpful love staying at this hotel and can’t wait to come back for new year weekend see you again soon kirsty and ry ##### Kirsty Stayed 2 nights in Dec 2023 ### 6/10 Okay #### Beverley 30 Jul 2024 Disliked: Property conditions & facilities, room comfort #### Overnight stay Room was what we paid for - cheap and cheerful. Nothing special. Windows were filthy but the view was great. Leaving the windows open meant it was very noisy. We were next to the stairs so also heard everyone coming and going. Mattress was old and springy. ![](https://a.travel-assets.com/ugc/hotel-reviews/072E6E451C6B152F352F5171E9AA12F06125AC171722342468648.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Beverley Stayed 1 night in Jul 2024 ### 2/10 Terrible #### Kirsty 9 Jun 2024 Disliked: Amenities, property conditions & facilities This hotel was disgusting I wouldn’t have left a dog here let alone human however customer sevices were great when I called them and they transferred us to TorPark hotel which was spot on very clean and staff were amazing nothing was ever too much trouble! So definite no go for Richmond hotel but Tor park is recommended ##### Kirsty Stayed 1 night in Jun 2024 ### 2/10 Terrible #### Maureen 26 Aug 2025 #### Work in progress Before our stay I received an email confirming our booking for a Deluxe Double Ensuite room with a sea view. One day before our trip I received a call from HH Hotels informing me that if I had any questions just to call them. On our journey to the hotel I received another call telling me that the sea view room was no longer available. She said "You haven't paid yet and you booked with Hotels.com" I could have a Deluxe Double Ensuite room. We were given what could only be described as a hell hole in the basement near the fire escape. The route to exit was flooded. The carpet worn, the sink had major cracks which were black with mould and lack of cleaning, the shower had no door or curtain and again was disgusting. The velour headboard was thick with dust. I reported this and was moved to a small but slightly cleaner room. The door handle in the bathroom was broken and couldn't be used, therefore could not be closed. The shower was just no good at all , either scalding or very cold. The bed was comfortable. There were ample plug sockets. The chap on reception was there when we arrived at 2035 again for breakfast and late that same day. He was helpful and polite. ##### Maureen Stayed 2 nights in Aug 2025 ### 8/10 Good #### sukhwinder 1 Sept 2025 Liked: Cleanliness, staff & service, amenities Excellent service by Hotel Staff ##### sukhwinder Stayed 1 night in Aug 2025 ### 8/10 Good #### Evelyn 3 Aug 2025 Liked: Cleanliness, staff & service, amenities The staff was excellent very friendy and keen to help Would like to see this hotel offering breakfast an maybe an evening bar as the views are stunning ##### Evelyn Stayed 2 nights in Aug 2025 ### 8/10 Good #### Robert 19 Sept 2025 Liked: Cleanliness, staff & service Required a lot of up and down climbing to get around ##### Robert Stayed 4 nights in Sep 2025 ### 2/10 Terrible #### Yvonne 17 Jun 2025 Disliked: Staff & service, property conditions & facilities I was s bit worried staying there as a single traveller ##### Yvonne Stayed 1 night in Jun 2025 ### 6/10 Okay #### Nick 6 Aug 2025 Liked: Staff & service Great staff really helpful. However hotel is a bit shabby. No food or drink available . Shower a bit temperamental. ##### Nick Stayed 3 nights in Aug 2025 ### 2/10 Terrible #### Donna 3 Oct 2025 Horrible ##### Donna Stayed 1 night in Oct 2025 ### 2/10 Terrible #### Charlie 15 Sept 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The place was terrible we had to wait for a room. The life was out of order the TV was not working we left early shocking hotel would not recommend to anyone. ##### Charlie Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Claire 8 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ignore the bad reviews. This is the second year running I’ve came here with my children. The hotel is clean and the staff are really polite and helpful it’s cheaper than the other hotels in the area as it’s being refurbished the rooms are decent and lovely views if you get a sea room. ![](https://a.travel-assets.com/ugc/hotel-reviews/e2b6c53f-251f-4a8c-ab33-425f976a27fa-1754657037154.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Claire Stayed 3 nights in Aug 2025 ### 2/10 Terrible #### AnnMarie 3 Oct 2025 Disliked: Cleanliness, staff & service, property conditions & facilities We booked from sept 18-28 but left after 4 days and they would not give us a refund They said we’d have to contact Expedia to get a refund ##### AnnMarie Stayed 11 nights in Sep 2025 ### 6/10 Okay #### Tammy 2 Oct 2025 Disliked: Property conditions & facilities, room comfort #### Not the best by any means We booked this for just a night away, we saw only 1 staff member (lady on reception) very helpful but other then that we saw no-one, the room we had was clean but very dated, toilet didnt flush properly,the lino on the floor wasnt fitted properly and had bubbles-persumable from an old leak, beckfast was free but the dining area put us off so decided against it, its a shame because it could be a lovely hotel if it had monry invested to make it more upto date. We visut torquay every few months but we wont be visiting this hotel again. ##### Tammy Stayed 1 night in Sep 2025 ### 2/10 Terrible #### Rob 13 Oct 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Arrived at 9.00 Fri evening t He couldn't find any record of my booking, even after showing booking confirmation and reference. The place had a musty smell and a unclean feel to it. It looks as if there has been no attempts of upkeep at the property for years. I did not stay and found somewhere else to stay ##### Rob Stayed 2 nights in Oct 2025 ### 4/10 Poor #### Paul 5 Oct 2025 Disliked: Staff & service, amenities, property conditions & facilities For the price we paid I was only expecting very basic accommodation - I think a comfortable bed and a warm shower are a minimum expectation whatever the price and on that basis it just about delivers. However, there was a very uncomfortable feeling throughout the whole stay, not helped by other residents coming and going noisily at all hours of the day and night, the shady looking characters hanging around nearby and the barely disguised drug deals we witnessed in the vicinity involving those residents. I don’t believe the hotel or staff had any involvement, but they may want to consider what sort of clientele they want to attract. ##### Paul Stayed 2 nights in Oct 2025 ### 8/10 Good #### Raju 13 Aug 2025 Liked: Staff & service, room comfort Over all it’s ok only the shower pressure is to low need to repair or adjust room 34 ##### Raju Stayed 2 nights in Aug 2025 ---