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The Grand Hotel

Photo gallery for The Grand Hotel

Featured image
On the beach
Indoor pool, seasonal outdoor pool
Indoor pool, seasonal outdoor pool
Indoor pool, seasonal outdoor pool

Overview of The Grand Hotel

The Grand Hotel

4 out of 5

3.8/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Social distancing
Seafront, Torquay, England, TQ2 6NT

Explore the area

  • Popular LocationTorre Abbey Sands1 min walk
  • Popular LocationRiviera International Conference Centre9 min walk
  • Popular LocationPrincess Theatre12 min walk
  • AirportExeter (EXT-Exeter Intl.)30 min drive

Choose dates to view prices

About this area

Torquay

Located in Torquay, The Grand Hotel is in the city centre and on the beach. The area's natural beauty can be seen at Paignton Beach and Goodrington Sands Beach, while Babbacombe Model Village and Gardens and Paignton Zoo are popular local attractions. Don't miss out on a visit to Woodlands Family Theme Park. Discover the area's water adventures with kayaking, scuba diving and sailing nearby, or enjoy the great outdoors with hiking/biking trails.

What's nearby

  • Torre Abbey Sands - 1 min walk
  • Riviera International Conference Centre - 9 min walk
  • Princess Theatre - 12 min walk
  • Torquay Museum - 3 min drive
  • Preston Beach - 3 min drive

Getting around

  • Torquay Station - 3 min walk
  • Exeter (EXT-Exeter Intl.) - 30 min drive

Restaurants

  • Restaurant 1881 — 1 min walk
  • Compass Lounge — 1 min walk
  • One World Cafe - 7 min walk
  • Ocean Drive - 7 min walk
  • Pierre Bistrot - 8 min walk

About this property

The Grand Hotel

4-star hotel on the beach, near Riviera International Conference Centre
Guests of this beach hotel will appreciate convenient on-site amenities such as a spa tub and a fitness centre. All 132 rooms offer free WiFi, 24-hour room service and TVs with digital channels. Other amenities available to guests include coffee makers, hairdryers and safes.
The Grand Hotel offers 132 forms of accommodation with a safe and coffee/tea makers. Digital televisions are provided.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Torquay hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An indoor pool, a seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 10 per night)
  • On-site parking options include a garage
  • Street parking available

Food and drink

  • English breakfast available for a fee daily 7:30 AM–10 AM: GBP 18 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Hot tub

Family friendly

  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English

Business services

  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Terrace

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • Digital channels
  • TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15 per pet, per night
Dogs welcome
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 25.0 per day.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for English breakfast: GBP 18 per person (approximately)
  • Self-parking fee: GBP 10 per night
  • Pet fee: GBP 15 per pet, per night
  • Rollaway bed fee: GBP 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Grand Hotel Torquay
Grand Torquay
The Grand Hotel Hotel
The Grand Hotel Torquay
The Grand Hotel Hotel Torquay

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 273 out of 970 reviews
5 - Excellent 28%
Rating 4 - Good. 361 out of 970 reviews
4 - Good 37%
Rating 3 - Okay. 214 out of 970 reviews
3 - Okay 22%
Rating 2 - Poor. 85 out of 970 reviews
2 - Poor 9%
Rating 1 - Terrible. 37 out of 970 reviews
1 - Terrible 4%

4.0/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

3.4/5

Property conditions & facilities

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Car park (old garage ) very small and tight to manoeuvre
Stayed 3 nights in Sep 2021

1/5 Terrible

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poor overall. Very smelly, room wrong, no wifi in room, paid for twin really a double. No phonelines. no information in room including for fire when alarm went off. Terrible not 5 stars paid 1100 for three nights in a tip
Stayed 3 nights in Sep 2021

3/5 Okay

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
While the Grand Hotel is steeped in history and has multiple services to enjoy - the upkeep of the property is not as advertised. The rooms are slightly dated and have not been refurbished in quite some time. Throughout the hotel you noticed patched flooring, or chipped paint, etc. - the 1881 restaurant is marketed as a romantic and unique dining experience - the actual restaurant bears no resemblance to what is marketed. Otherwise the hotel itself is fine - the staff are very friendly and attentive. And the location is fantastic.
Stayed 3 nights in Aug 2021

2/5 Poor

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
There were a few staff members that were really polite, friendly and helpfull, but there were some staff on the front desk and especialy in the restaurant that were very rude and completely over looked me as a guest and made me feel racially discriminated, also a few staff members on front desk & retaurant ruined my birthday and I had to raise a complaint to get a table on my Birthday. I told the front desk staff it was my birthday the next day and on the day itself. I was having car trouble, so couldnt give an exact time of return, but I emphasied I will be returning to hotel late afternoon as staying there for my holidays. The lady on front desk told me not to worry and as Im on my own they can squeeze me in. Even so I emphasied it was my birthday & i'll be having dinner at the Grand. Still the staff member did not book me into retaurant beforehand, which caused me a lot of hassle on my return and I was told NO booking was available as front desk did not relay it was my birthday. Then I had to go restaurant to try and sort this mess out myself and when I raised a complaint, The Ops manager sat me down to give me a talking to, rather than tell his staff were they went wrong and ruined my Birthday. Plus on the 5th morning I was told by retaurant staff I am not allowed to were my stylish PJ's to breakfast? After spending thousands on their rooms, as resident guest I don't want to be told what to wear by staff. I also got infection from the Hotel Pool & in dire pain since.
Stayed 9 nights in Jul 2021

2/5 Poor

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff were lovely, friendly and helpful. The hotel, unfortunately, was not. I suspect the Grand was grand, in the same way I was young. Both statements were true once. Unfortunately the passage of time has done for both of us. Hotel was very tired in a number of places- both public (the pool/gym area and general exterior had definitely seen better days- some time ago) and private (we had a two bedroom/lounge suite- bedroom and bathroom were in good condition, whereas the lounge was very tired with watermarked furniture, old plastic chairs on balcony etc). All felt like modest investment would make a real difference- but clearly had not been done. Small example- having checked in to the suite for the week (quoting price impolite- but let us say it was middle 4 figures for the week)- first thing we did was go to the supermarket to buy some water for the room. For the money, I would have thought that they could have stretched to a couple of bottles of Buxton. Ordered a coffee at 10:15pm, to be told I couldn't have one as the machine had now been cleaned. There was no bottled water in the restaurant bar on Sunday (fair enough- hot weekend/wedding reception may have caused stock issues)- but still no water by Thursday night- seriously? Overall impression was that where money could be saved, it would be. Unfortunately the price asked was at odds with what was given in return. Real shame- as the location is brilliant and, as mentioned, the staff are an asset.
Stayed 7 nights in Jul 2021