"The hotel itself was decent, and the location was convenient, but my experience with customer service left me disappointed. Check-in was listed as 3:00 p.m., yet I had to wait over an hour for my room, which cut into the limited time I had to enjoy the beach before it closed.
What frustrated me most was the inconsistency. Although the hotel delayed my check-in, the next morning staff would not provide a beach pass even a little before the strict 8:00 a.m. time, despite the fact that I was leaving for the airport that morning. A little flexibility and courtesy would have gone a long way.
Overall, the stay was okay, but the experience could have been much better with more consideration for guests’ time and better customer service."
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