4.3/5Excellent! (77 reviews)
Damari and Ricardo our butlers were both amazing! The nurse miss-typed a single letter my wife's first name on the covid test results sheet and American Airlines would not let us check-in at the airport. We contacted Damari and he saved the day. He emailed us a corrected test result sheet with-in 45 min. and we were able to make our flight.
The Ocean Point restaurant was closed so all the restaurants or bars open after 5 o’clock are at the Royalton and it is over 1/3 of a mile to just to the lobby. We were there 7 days and my Fitbit showed I was over 13,000 steps every day, one day 20,000! Bring comfortable walking shoes.
We were able to eat at each restaurant during our stay, the food quality at the à la carte restaurants was average except for Hunter’s steakhouse, it was exceptionally good. There is no à la carte for breakfast, but the buffet was above average for an all-inclusive. Arrive early for the buffet to avoid a line.
The CX Culinary Experience was an odd experience. My wife and I were the only ones that signed up for the 8-course dinner and the wine pairing. So, in the restaurant, there was a staff of four people preparing and waiting on just us two. The wine was poured from half-fill bottles that tasted like they were opened a week ago. When we asked the Sommelier to tell us about each wine, she read us the label on the bottle. The Chef never told us about the course being served.
We will be back to the GL after they re-open the Ocean Point restaurant
Reviewed on 21 Mar 2021
