Double Room | 1 bedroom, desk, iron/ironing board, free WiFi
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Reviews of The Continental Hotel Derby

3 out of 5
The Continental Hotel Derby
288 Burton Road, Derby, England

Reviews

6.8
Rating 10 - Excellent. 38 out of 188 reviews" "
Rating 8 - Good. 58 out of 188 reviews" "
Rating 6 - Okay. 39 out of 188 reviews" "
Rating 4 - Poor. 31 out of 188 reviews" "
Rating 2 - Terrible. 22 out of 188 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Greek Escape

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in May 2024
Response from DD on 18 May 2024
Thank you very much for your custom.Hope to see you soon.

4/10 Poor

Max

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Beds where really uncomfortable, rooms where tiny and not modern, no lift access for my disabled partner. Key card never worked and tried blaming us, food was basic. Main reception was the only part that looked lovely
Stayed 3 nights in Apr 2024
Response from DD on 8 May 2024
Thank you for your feed back. we will look into the areas you have highlighted and work on it.

6/10 Okay

Ronan

Stayed 1 night in Feb 2024
Response from DD on 14 Apr 2024
Thank you for your support.

4/10 Poor

Barry

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old drab, partially decorated Holes in the walls bad broken furniture from the 1990s
Stayed 1 night in Feb 2024
Response from DD on 11 Feb 2024
Thank you for your feed back. We are continuously working to improve our service level.Thank you once again.

4/10 Poor

Neal

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing hotel
The hotel has recently been taken over and the restaurant has been renovated into an Indian restaurant which was very nice and the food was good, the photos on the website are all of the restaurant. The hotel is yet to be renovated, the rooms are basic. I was woken up in the night at 2.30am with either rowdy guests or staff laughing and shouting in the reception area which lasted until 3.30am, this is not the behaviour you expect in a good hotel. The breakfast buffet was non existent a cooked breakfast was offer with no choice and was very basic. I will not be returning.
Stayed 1 night in Jan 2024
Response from DD on 18 Mar 2024
Thank you for your feed back. we will look into area and work on it to improve our standard.

8/10 Good

Stuart

Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness of the room and bathroom
Stayed 7 nights in Oct 2023

10/10 Excellent

Sharon

Stayed 1 night in Oct 2023

4/10 Poor

Martin

Stayed 1 night in Sep 2023

8/10 Good

marc

Liked: Staff & service, room comfort
International Hotel
Overall stay was good but overpriced for condition of rooms budget hotel at best... Rooms itself was big but it was not cleaned enough as we found dead insects around the room even in lamp shade and condition of furniture is very dated but hotel in decent location at least
Stayed 1 night in Sep 2023

2/10 Terrible

Suzi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

bruce

Travelled with partner
Disliked: Amenities, property conditions & facilities
Firstly the name international hotel was nowhere to be seen on arrival as it was called continental hotel!! Was not told that upon signing at the bottom of the check in sheet that any damages would be charged for which is ok if told about and if the room was faultless. On entering the room it was very clear that it was far from this. I took ten pictures of damages to report to reception that I did not want charging for and even after that found that the lights were loose on the wall and the bathroom sink tap was spinning loose. I asked why if they were charging for damage, why aren't they fixing the damage unless it's a money making scheme?? Then we came down to breakfast and was described as a buffet full English but was given a plate of scrambled egg, deep fried mushrooms, deep fried very cheap sausages, deep fried hash browns, and cheap cardboard bacon, I should know because I'm a chef. The rest of the breakfast offer was not great either. I would recommend anyone to stay here and have now decided to stick to well know chain hotels no matter how much more money I need to spend as saving money gives zero satisfaction.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Short stay
A good place to stay for a short trip to the area. Hotel staff were friendly and efficient. The hotel room was clean and comfortable but a little dated.
Stayed 2 nights in Aug 2023

6/10 Okay

adil

Stayed 1 night in Aug 2023

6/10 Okay

MARILYN

Liked: Cleanliness, staff & service
not happy with room
Stayed 2 nights in Aug 2023

6/10 Okay

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel disappointing sleep
Bed was small and uncomfortable and room very hot even with a fan on and windows open all night.
Stayed 1 night in Aug 2023

6/10 Okay

Nisar

Business traveller
Liked: Staff & service
Disliked: Room comfort
Overall okay
Overall it was Okay. Bed was very small and uncomfortable. Breakfast was good.
Stayed 4 nights in Jan 2023
Response from The Continental Hotel. on 3 Mar 2023
Dear Guest, thank you for your review, we apologise for any inconvenience caused during your stay. Kind regards, The Continental Hotel.

8/10 Good

Byron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good overnight stay
Stayed 1 night in Jan 2023
Response from The Continental Hotel. on 3 Mar 2023
Dear Guest, Thank you for your review, we hope to see you again soon. Kind regards, The Continental Hotel.

10/10 Excellent

Harry

Stayed 1 night in Oct 2022
Response from International Hotel on 4 Nov 2022
Dear Harry, thank you for your 10/10 rating. We look forward to your next stay.

6/10 Okay

Byron

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2022

6/10 Okay

mick

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Looked like it was being used as a transit centre
Stayed 1 night in Oct 2022
Response from International Hotel on 25 Oct 2022
Dear Guest, Thank you for your feedback, our hotel is under a major refurb. Kindest Regards.

8/10 Good

Thapanee

Stayed 1 night in Sep 2022
Response from International Hotel on 10 Oct 2022
Dear Thapanee, thank you for your great rating.

8/10 Good

Garth

Liked: Cleanliness, staff & service, property conditions & facilities
Uncomfortable beds
The beds are hard and not very comfortable to sleep on
Stayed 2 nights in Jul 2022
Response from International Hotel on 14 Jul 2022
Dear Guest, Thank you for your feedback, we are sorry you felt the beds are hard.

10/10 Excellent

Audrey

Stayed 1 night in Jul 2022
Response from International Hotel on 7 Aug 2022
Dear Audrey, Thank you for your 10/10 score. We hope to see you again soon.

6/10 Okay

Ben

Stayed 4 nights in Jun 2022

8/10 Good

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money, room i had was clean and tidy, parking available.
Stayed 4 nights in Jun 2022
Response from International Hotel on 23 Jun 2022
Dear Guest, Thank you for your great feedback.

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was Good the bed was comfortable the room was clean. We enjoy the breakfast each employees had a smile on their face when i saw them. It makes you feel welcome
Stayed 2 nights in May 2022
Response from International Hotel on 11 Jun 2022
Dear Marie, Thank you so much for your lovely feedback! Hope to see you soon again.

10/10 Excellent

James

Stayed 1 night in May 2022
Response from International Hotel on 9 May 2022
Thank you for your feedback, James. We hope to see you again!

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful.
Stayed 7 nights in Apr 2022
Response from International Hotel on 30 Apr 2022
Thank you so much, David, we hope to see you again!

4/10 Poor

Christiaan

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2022
Response from International hotel on 30 Mar 2022
Thank you for your 4/10 score

8/10 Good

kurt

Stayed 1 night in Feb 2022
Response from International hotel on 5 Mar 2022
Thank you for your score. We appreciate you taking the time to review us.

2/10 Terrible

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
There was an argument going on in the room above me into the early hours. I got the sense that the people staying above me were residents rather than guests. I got about two hours sleep and then the fire alarm sent off at 3.30 am for about half an hour. There was no fire and it flavoured to have been set off either deliberately or through carelessness. The fireman was rolling his eyes when I asked him in passing. I decided to pack up and drive home at 4am despite the fact that I had taken night sedation. Drove up the motorway for two hours and was back in my own bed by 6.30am.
Stayed 1 night in Feb 2022
Response from International hotel on 5 Mar 2022
Thank you for taking the time to leave a review. We operate as a hotel and as such all our rooms are for guest arrivals. I am sorry the fire alarm woke you, as you can appreciate, fire alarms are there to serve a purpose and i am sure if there had been a fire you would be happy that you were alerted to the fire, they are there for the safety of our guests.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from International hotel on 9 Feb 2022
Thank you for your score.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from International hotel on 18 Jan 2022
Thank you for your score Mark.

8/10 Good

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff , clean and comfortable
The front desk was very friendly and accommodating and helped me to get a new room immediately as the tv in my first room wasn't working. Rooms are clean, good size and comfortable for a few nights. Unfortunately there's no restaurants in the close surroundings. But overall I would recommend this place.
Stayed 1 night in Jan 2022
Response from International hotel on 14 Jan 2022
Thank you for your kind feedback, we will be hoping to open our restaurant very soon which will help fill any empty bellies.

2/10 Terrible

Jenna

Stayed 1 night in Jan 2022

2/10 Terrible

r

Stayed 1 night in Nov 2021
Response from International hotel on 11 Jan 2022
Thank you for your score.

6/10 Okay

Catherine

Liked: Staff & service
Stayed 1 night in Nov 2021
Response from International hotel on 11 Jan 2022
Thank you for your score

4/10 Poor

Darrian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude owner, awful hotel
Stayed here as it was near to a wedding I was attending and thought it was reasonably priced. I wish I’d have paid the extra and stayed elsewhere. On arrival I noticed letters missing from their sign outside and thought this doesn’t bode well. Reception area was like something out of the shining. I asked was my room ready as I’d arrived an hour before check in and was told it was but to get in I’d need to pay a £10 fee. As the wedding started in an hour I paid the fee as I needed to get ready. I went to the room and noticed it was in poor condition, carpets and lamps were stained, kettle thick with limescale, foot prints on the walls. I informed the receptionist who offered to change my room, the rooms she showed me were no better. So she said I could speak to the owner later that day. I finished getting ready and on my way out I was introduced to the owner, who informed me that as I’d been in the room and got changed in there it was used and he would not issue a refund so I could stay elsewhere, not even a partial one. This was all still before check in time and the cleaning staff were all on site should the room I’d got changed in need a clean… which it didn’t. At this point the room had cost me £82, the Jury’s Inn was still bookable at £110. So to all future travellers avoid unless you have no other option!
Stayed 1 night in Nov 2021
Response from International hotel on 11 Jan 2022
Thank you for your feedback.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Gavin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked view out of window. Shower wasnt working properly and there was no breakfast or bar
Stayed 1 night in Oct 2021

8/10 Good

RICHARD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

colin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel friendly, clean and comfortable, close to ce ntre, deffinatly use again and plenty of parking
Stayed 1 night in Sep 2021

4/10 Poor

IAN

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was no where to eat or drink at the hotel, the area was very rough people begging for money on the streets near hotel. The carpark back of hotel very unsecured, we parked in a more secured carpark but had to pay for over night stay. Outside of hotel at the back needs a good tidy up. The lift is very small and would not trust for it to break so we used the stairs. The room was not very clean like i would expect with Covid. The room also smelt of curry has the hotel did there own indian take away. No breakfast was available. Would not stay again.
Stayed 1 night in Sep 2021

4/10 Poor

David

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Work in progress
Room clean and functional, Shower hot and coffee supplied in the room. Issue with door locking mechanism on room 212 - triple single room (temp fix), no bar and no breakfast on request (bar area being renovated). Parking out he back which was convenient too. We cut them some slack as they have just taken over apparently and these things can be easily rectified.
Stayed 2 nights in Aug 2021

8/10 Good

David B

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Aug 2021

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Site seems to be undergoing some improvement to car park but enough space. We left for dinner & park on return
Stayed 1 night in Aug 2021

6/10 Okay

Kelly

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2021

6/10 Okay

Ash

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021