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"Room was very small but clean and comfortable. Air conditioner would stay at only one temperature and it got stuffy. Otherwise excellent storage under the bed. Bathroom has weird toilet holder than was crooked and the paper kept falling off. Great stay for the price. "

"I love being by Kensington Palace and the hotel is nice with good restaurants "

"The hotel is in a great location, our room was two twin beds and they were very comfortable with nice sheets and pillows. The hotel rooms were definitely older style , a bit old fashioned and tired looking but it was clean with a great river view. The bathroom was basic and could do with an update but again was clean . We had an issue after having a bath that the water came up through the floor drain and flooded the bathroom floor. It was difficult to get anyone to answer the phone but I found a cleaning lady on the corridor and she was very helpful and called maintenance for us . Everything was cleaned up and towels replaced. The hotel bar was lovely , pretty flowers on the windows made for great photos and the cocktails were delicious. The local docks behind the hotel were also lovely to wander around with great v eating places. All in all I would recommend the hotel and would stay again but it would be nice to see some updated rooms. "

"Very stylish, modern hotel in a great location. Room was comfortable and staff friendly Breakfast was very good with lots of really tasty options to choose from."

"Great Location. Almost equal distance to Westminster and Waterloo underground stations. Walking distance to nearly all Westminster area sites (Big Ben, Parliament, London Eye, Westminster Bridge, The Mall and Palace). Extremely friendly and helpful staff. "

"Breakfast was nice. Big thanks to Robert who goes the extra mile and is a nice and professional staff member."

"Reception was helpful on arrival. I was asked what room I wanted and given a room that was quiet. As important it was cosy, clean and tidy, even had chocolates. The bed was comfy but not too soft and I had a good nights sleep. The Haxwell restaurant was good for fine dining, but for those with a bigger appetite might find it lacking portion wise, but there are plenty of restaurants too choose from on the doorstep. The hotel is well located for central locations and theatres either walking or a short taxi ride away. Compared to some, I found the room good value, just right for rest and relaxation. "

"Room was fine, Concierge was good Staff at breakfast were rude. They were not helpful, the selection was poor, I asked for veggie sausages, no response. Please improve staff and breakfast "

"Clean room. "