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"Awful room. Dirty and noisy. Lovely staff though"

"Basic seemed clean, just dated "

"Friendly and helpful staff, particularly on Reception. Plenty of parking. Clean room with good facilities. Breakfast was good but quite basic. Did not like the way beverages were brought to the table - a tea bag in a cup of hot water. A teapot would be much better - they’re used during evening meal service but “not allowed” during breakfast! Excellent evening meals."

"Friendly helpful staff, clean comfortable room, very good breakfast. Good value hotel. "

"We were allowed to check in before 3.00pm as we arrived early. The room was clean but very dated and the furniture was old and shabby. The room carper was threadbare in places. Shower was OK once we got it work. The whole building looked tired and in need of alot if work. The staff were very friendly and helpful, especially at breakfast where they were polite, attentive and very efficient. The breakfast was very good with a range of hot and cold offerings. The parking in the hotel was ideal and its location to the centre of Harrogate is only 5 minutes walk. Generally we enjoyed the stay but will look to book other hotels next time we are in Harrogate."

"Staff were helpful, also the rooms were good for us as a family."

"The old swan is central for the pump room,valley park and near to Betty's tearoom and the shops. Breakfast was excellent. Pity the lift was temporarily broken,had to use stairs."

"Lovely Stay, this time we got a room in the Annex & it was very quiet & a lovely, exceptionally clean room. Breakfast on this visit was a little disappointing. Replenishment was very slow, several people waiting fir long periods for food to come out. My breakfast was cold due to waiting eggs, bread came & was white only & frozen. Improvements & attention is needed here as clearly several guests were getting frustrated. Everything otherwise was 100% perfect. We’ll be back again"

"The only let down was the bed, it was so uncomfortable that I couldn't get any sleep. Everything else was fine"