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Aparthotel

SAYU - Suites

4.0 star property

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Close to Cozumel Maritime Terminal, SAYU - Suites provides amenities such as a garden. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • Spa
  • Outdoor space
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Express check-out available

Special check-in instructions

There is no front desk at this property

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; your host will greet you

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

You will be asked to provide the property with a copy of your passport after booking

A virtual front desk provides assistance to guests

Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you to complete the following before checking out:

Remove personal items, remove leftover food and drinks and take out the rubbish

Turn off the lights and lock the doors

Access methods

Access code, host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cleaning fee: USD 30 per accommodation, per stay.

We have included all charges provided to us by the property.

Optional extras

  • Cleaning/housekeeping/linen fee: USD 30 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Pool access available from 7:00 AM to 11:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does SAYU - Suites have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM to 11:00 PM.

Is SAYU - Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at SAYU - Suites?

This property doesn't offer parking.

What time is check-in at SAYU - Suites?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at SAYU - Suites?

Checkout is at 11:00 AM.

Where is SAYU - Suites located?

Located in Colonia Centro, this aparthotel is within a 15-minute walk of Rafael E Melgar Statue and Cozumel Maritime Terminal. Palacio Municipal and Punta Langosta Cruise Terminal are also within 10 minutes.

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Reviews

Reviews

10

Exceptional

9.6

Cleanliness

10

Amenities

10

Property conditions & facilities
Rating 10 - Excellent. 5 out of 5 reviews
Rating 8 - Good. 0 out of 5 reviews
Rating 6 - Okay. 0 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 0 out of 5 reviews

Reviews

Verified

10/10 Excellent

Katherine

Liked: Cleanliness, amenities, property conditions & facilities, communication
Juan was the best host! He provided bikes which we used everyday. He also booked a car for us. He was easy to contact for anything we needed. We highly recommend staying at his place!!!!!
Stayed 8 nights in Mar 2025
Verified

10/10 Excellent

Josée

Liked: Cleanliness, check-in, communication, listing accuracy
Nous avons passé un séjour globalement agréable à l’hébergement Sayu à Cozumel et nous le recommandons. L’emplacement est idéal, très près du centre-ville. Le site est magnifique, avec un beau jardin et une piscine très appréciée. Points positifs : lit King très confortable, climatisation silencieuse, 2e réfrigérateur pratique, grande table extérieure parfaite pour les repas, eau de douche bien chaude. Les vélos prêtés sont agréables mais malheureusement seulement 2 fonctionnels, les autres brisés. Points à améliorer : il manque plusieurs éléments de base dans la cuisine (une seule tasse, peu d’ustensiles, pas de planche à découper). Un rideau dans la chambre serait souhaitable pour plus de noirceur. La terrasse arrière n’est pas aménagée (pas de chaises ni table) et les hamacs en place dans le jardin sont peu invitants (sales ou moisis). Le BBQ annoncé n’était pas sur place à l’arrivée, mais les propriétaires ont fourni un modèle portatif sur demande, ce qui a été apprécié. Certaines prises électriques fonctionnent mal ou ne tiennent pas bien les fiches, impossibles à utiliser. Un parasol et un lit de plage brisés sont laissés dans la cour ; ce type de situation devrait être adressé rapidement dans un hébergement. L’entretien extérieur pourrait être amélioré (feuilles mortes et allées couvertes de graines d’arbres) ; nous l’avons fait nous-mêmes à quelques reprises pour maintenir l’endroit agréable. Très bel endroit, mais qui gagnerait à être mieux équipé et entretenu.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Yves

Liked: Cleanliness, amenities, property conditions & facilities, communication
La chambre est très spacieuse. L'endroit est calme . Le ménage est bien fait. On si sent très bien.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

ZIYAO

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, property conditions & facilities, communication
Stayed 4 nights in Nov 2024